From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It is always fast easy and professional working with Bb Wheels! Keep up the good work!
I had a question, I called and they attended me very kindly, they helped me make the purchase. I recommend them 100%
Juan,
We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Thank you,
BB Wheel
Garbage service don't buy from this company. We're sold out they did nothing to make it right after waiting almost a week and a half for them to ship. I had to call to question why they weren't sent yet. But as they put it they did me the favor of giving me a full refund. Gee thanks for a full refund. Basically ghosted me after realizing they screwed up said they called had no missed call only when I called again did they let me know then I realized I did get a email though. Would not recommend them for anything.
Alex,
Thank you for taking the time to leave a review. We’re sorry to hear that you’re not satisfied. If you’d like to discuss your experience further, please don’t hesitate to contact us.
Thank you,
BB Wheels
Well haven't received my order yet but I just ordered 2 days ago. But whe I called I believe his name was Andy he was very knowledgeable about the product an helped me make my decision. Very pleased with the customer service he gave me.
Alfredo,
Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day.
Thank you,
BB Wheels
I thought it should not have cost me so so much to return tires especially if replaced them with another more expensive tire. I believe I paid around $500. For four tires and was charged a 25 % restocking fee plus the $77 for shipping.
Robert,
I’m sorry to hear that you had a bad experience. We always strive to improve our products and services, we’ll consider your customer feedback.
Thank you,
BB Wheels
Ordering process was straight forward and simple. I was able to find exactly what I was looking for will definitely order again.
Timothy,
Thank you for recommending us and we hope to welcome you back soon!
Thank you,
BB Wheels
I ordered metallic purple rims for my black Hyundai N Line. We had them installed and had a vibration so rings were ordered to correct the *******@bbwheels had the party in stock and sent FedEx two day shipping. Very please with the communication I received. Top notch place to buy rims.
Johanna,
It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide. We sincerely thank you for taking the time to share your thoughts with us.
Thank you,
BB Wheels
The day after my purchase I had gotten a follow up call about fitment, I like how they pay attention to detail and make sure the customer knows what they are getting
Jaylen,
I would like to thank you for using our service, and your feedback is appreciated. Please come visit us again soon!
Thank you,
BB Wheels
BB Wheels made ordering my new wheels a breeze. They even helped to make sure I was ordering the correct size. I was super impressed with the shipping process. I had my order in two days which was a good thing because I was so excited I could barely sleep. Thanks for everything BB Wheels!
Danielle,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
Easy pay and delivery for great item I will purchase again
Hello,
Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.
Thank you,
BB Wheels
Talking to Nolan was a good experience he took his time and waited on me with proper etiquette he was to the point he was on top of everything he made sure I got what I need and what I was looking for so if anything I recommend knowing for employee of the month if y'all have that
Tony,
We’re so happy to hear you had a great experience working with one of our team members. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Thank you,
BB Wheels
I made a mistake on ordering, contacted customer service and they corrected it fast and professionally.
Duane,
Taking the time to leave such a great review about our service, has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you. We’re looking forward to making your day once more when you next visit!
Thank you,
BB Wheels
Great selection at a great price! Can't go wrong with BB Wheels!
Martin,
Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!
Thank you,
BB Wheels
After looking threw many pages of amazing rim selections I finally found the ones I feel are perfect. Now the rest of my time is waiting for arrival.
Justin,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thank you,
BB Wheels
Reached out to confirm they would fit. One of there employees reached out and said yes it should work. Now that they are here and do not work they are saying I owe a 25% restocking fee for a mistake they made. If you do buy tires from them check with someone in person and do not reach out or take their word for it. Also paid for guaranteed delivery and it arrived late.
Sebastian,
The team s thrilled to receive such a great rating, thank you.
Thank you,
BB Wheels
Great prices, quick and easy ordering process.
Happy and excited for my new tires!
Dennis,
Thank you so much for your positive rating for your recent visit!
Thank you,
BB Wheels
I was researching online about cheap tires, especially when my size to come by but very expensive. Came across BB wheels and was happy to see that their prices were so low. I ordered them right away just waiting for the confirmation on shipping.
Geraldine,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience!
Thank you,
BB wheels
Have bought tires from there before.The experience has always been really good
Kevin,
Our team enjoys doing what they do because of customers like you. Your review just made our day.
Thank you,
BB Wheels
I was searching for a wheel and tire set up for a new 2023 Trial Boss. Noah contacted via email after I had asked a question. He verified fitment for me by calling the wheel manufacturer. Helped me with warranty coverage and helped with payment. Greatly appreciated him verifying fitment for me. Thank you Noah
Chris,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Thank you,
BB Wheels
Never ordered from a place that was so helpful even helped out on getting a replacement tire
Jason,
Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
Thank you,
BB Wheels
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Marcus,
Thank you for your review. We will share this with the store team to let them know how we are doing.
Thank you,
BB Wheels