business logo of Bath & Body Works

Bath & Body Works

How would you rate Bath & Body Works?
grey star
grey star
grey star
grey star
grey star
Kansas
1 review
0 helpful votes
Follow Joy Y.
Unfollow Joy Y.
Send Message
Share Review
Report Review

On day My mom had enough of me taking her WWHIPPED BERRY MERINGUE lotion. So she took me to get my own. I was deeply disappointed to hear that it was longer being distributed in stores. We tried to find something similar but it was not the same. I looked everywhere but it could not find the scent in the bath and body works store. So "PLEASE BRING BACK THE WHIPPED BERRY MERINGUE'' and stop drooping scents so easily. Thank You have a nice Day and please bring back the whipped berry meringue.

Date of experience: September 20, 2023
Alabama
3 reviews
1 helpful vote
Follow Linda M.
Unfollow Linda M.
Send Message
Share Review
Report Review

Love this store
November 7, 2017

The fragrance when you walk into store is like walking in to a field if wildflowers. The scent can be quite overwhelming but in the most delightful way. Love to go there

Date of experience: November 6, 2017
Illinois
6 reviews
7 helpful votes
Follow Dahlia A.
Unfollow Dahlia A.
Send Message
Share Review
Report Review

Love love
August 14, 2018

My favorite, I love going in the store and buying everything. I'll give bath and body works all my paycheck! Although I did buy a lot of things and didn't receive my rewards for them.

Date of experience: August 13, 2018
Texas
10 reviews
27 helpful votes
Follow James F.
Unfollow James F.
Send Message
Share Review
Report Review

Clearance sales baby!
August 19, 2017

I just Bath and Body clearance sales you get some of the highest quality items a very low prices! The variety is wide and the savings will bring you back just to see what available.

Date of experience: August 19, 2017
Illinois
5 reviews
4 helpful votes
Follow ali j.
Unfollow ali j.
Send Message
Share Review
Report Review

I always buy B & B works products for my sisters and mom on Christmas and they love it.
I generally buy using coupons which lower the total price even more so a win win

Date of experience: April 28, 2017
North Carolina
5 reviews
2 helpful votes
Follow Rene S.
Unfollow Rene S.
Send Message
Share Review
Report Review

LOVE this site
April 28, 2017

I am a Bath & Body works fanatic. I have ordered from this site many many times. My order is always correct and arrives in less than a week. They always have great sales too.

Date of experience: April 28, 2017
Missouri
3 reviews
2 helpful votes
Follow Mark G.
Unfollow Mark G.
Send Message
Share Review
Report Review

YUMMY
October 24, 2017

I love the way my wife smells and I owe it all to bath and body. She drives me crazy with all her lotion. My girls are starting to wear their own kind of lotions.

Date of experience: October 24, 2017
California
2 reviews
1 helpful vote
Follow Jake b.
Unfollow Jake b.
Send Message
Share Review
Report Review

Great scents, great products. They always have good specials and coupons that makes this place a pleasure to shop at. Best candles around and great hand soap!

Date of experience: May 2, 2017
Washington
2 reviews
4 helpful votes
Follow Fredrick F.
Unfollow Fredrick F.
Send Message
Share Review
Report Review

This is not my favorite store but every time I go there with my wife she absolutely loves it. Since I usually pay the bill I can appreciate the reasonable prices.

Date of experience: September 3, 2017
Ohio
1 review
0 helpful votes
Follow sandra b.
Unfollow sandra b.
Send Message
Share Review
Report Review

Awsome smells
April 13, 2021

Love the different smells love the semi sales they are great and i am happy got some mens products also and i get free product if order so much stuff yea

Date of experience: April 12, 2021
Utah
1 review
0 helpful votes
Follow Hannah H.
Unfollow Hannah H.
Send Message
Share Review
Report Review

All items 34 of them were dumped in a box with not enough bubble wrap, most of which was popped from all the movement in shipping. Most of the items were damaged and/or leaking.

Date of experience: January 17, 2023
Florida
1 review
1 helpful vote
Follow Patrice W.
Unfollow Patrice W.
Send Message
Share Review
Report Review

Feeling dissatisfied, I bought these with the intention to give to someone as a gift, and when I opens up the box, some of the items were stick to the box with chewing gum

Date of experience: April 24, 2022
Maryland
112 reviews
595 helpful votes
Follow Lorraine W.
Unfollow Lorraine W.
Send Message
Share Review
Report Review

I have the convenience of going to this store. I have been going there for many years because there are so many nice things that make wonderful Christmas items to put in a stocking. I love the wide selection on bath items, and scented candles. I adore the Bath & Body works accessories. They have a huge selection of all types of fragrances to choose from A-Z. Right now you can try there newest fragrance for only $1.00. Charmed Life. Although I have not tried this yet, what do I have to loose for a buck. I love the Victoria's Secret PINK. This is something that I have used many times in the past. It is a very nice fragrance. It is very light not strong and over powering. The all over body mist is really nice. Very affordable and last for a long time. I have given this to many of my friends during the holidays. The Wild Berry Honeysuckle is really nice also. Enjoy there Signature Collection Classics. Bath and Body works has so much to choose from it is impossible to try them all. The items I have tried in the past, I have loved. I hope this site helps reviewers buy from a trusted site. They are very responsible I have never had a problem with any order I have placed. http://www.bathandbodyworks.com Happy shopping

Date of experience: September 14, 2011
Washington
1 review
0 helpful votes
Follow Michelke J.
Unfollow Michelke J.
Send Message
Share Review
Report Review

Shipping
December 16, 2023

I LOVE THE BATH AND BODY PRODUCTS BUT! I ABSOLUTELY HATE! THE SHIPPING POLICY, IF YOU ORDER PRODUCTS AND HAVE THEM SHIPPED, THEY TAKE THE AMOUNT OUT OF YOUR ACCOUNT RIGHT THEN, AND THATS OKAY, BUT ONCE THE PRODUCTS ARE SHIPPED THEY TAKE THE SAME AMOUNT OUT OF YOUR ACCOUNT AGAIN, SO YOU HAVE 2 OF THE SAME TRANSACTION PENDING ON YOUR ACCOUNT FOR UP 7 to 14 DAYS. THIS HAPPENED TO ME I CALLED THEIR CUSTOMER SERVICE TO HAVE THEM EXPLAIN WHY THEY HAD A HOLD ON MY MONEY $323. DOLLARS WHEN THE TRANSACTION WAS ONLY $155 DOLLARS. THEIR REPLY WAS 'THATS COMPANY POLICY' ONCE ITS DELIVERED THEY WILL RELEASE THE HOLD. THAT WAS A DEAL BREAKER FOR ME I WILL NEVER EVER EVER SHIP. IF ITS NOT IN THE STORE THEN I WONT PURCHASE IT.

Date of experience: December 16, 2023
Florida
1 review
1 helpful vote
Follow Diana P.
Unfollow Diana P.
Send Message
Share Review
Report Review

My family, my friends, my coworkers and myself were avid consumers of Bath & Body Works products since the early 90s, we all had our fragance preferences and products, always included them in our Christmas presents, now we don't. I would like to share my own little story about B&BW. When I moved abroad many years ago I took several B&BW products because they were not available where I was moving to, one of them was the foamy hand soap Eucalyptus and Mint, my young nephew there, then 10 years old loved it and used it every time he came to visit me, I found this to be so cute that I stopped using it myself just to save it for him to use. He is now 16 years old, and I have to say that when I left about a year ago to return to the United States, after all those years the insignificant amount left in the bottle smelled and foamed beautifully just like its first day! Back in the United States I kept wanting to go to the B&B Works to buy this product and take it to him on my next visit and also replenish my B & BW products. Another favorite fragrance of mine was Japanese Cherry Blossom. By the way I still have a small bottle of that lotion that I have carried in my purse all these years and still smells and feels the same! To finish this let me say that a few months ago me and a friend finally found the time to go to a B&BW store and Oh My! What a disappointment that was, everything we sampled in those two fragrances in different products smelled like cheap sweet odors, we tried several other fragrances but everything smelled just cheap. My next thing will be to take my Japanese Cherry Blossoms lotion left over to a Bath & Body Works store and have someone at the store test it and verify what I am talking about. I cannot believe how they ruined their once wonderful products! They are now an insult to their former customers, and say former because I do believe no one that used their products before, the way they used to be, are still buying them today.

Date of experience: June 30, 2024
Illinois
1 review
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Send Message
Share Review
Report Review

Great customer service
October 10, 2023

I was in the Bath & Body Works in Springfield, PA, and had a delightful time experiencing all the wonderful scents, enjoying the promotions and the help of the sales associates, in particular, a young woman named Anna.
I love stocking up on all the seasonal scents; for my favorite season is Fall, and Bath & Body Works knows how to celebrate it.

Date of experience: October 9, 2023
Illinois
3 reviews
7 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Send Message
Share Review
Report Review

Like it!
April 27, 2017

They have decent prices and usually a good selection. Never had an issue with sales associates, and they were willing to go in back to see if they had more of something out of stock on shelves.

Date of experience: April 27, 2017
Oregon
7 reviews
58 helpful votes
Follow Javaughn L.
Unfollow Javaughn L.
Send Message
Share Review
Report Review

Never disappointed!
November 12, 2018

What can I say? I'm addicted to candles, body sprays, anything B&BW has to offer. I'm never disappointed with anything I order and I love the deals I get in my inbox almost daily!

Date of experience: November 10, 2018
Pennsylvania
1 review
0 helpful votes
Follow Sharon A J.
Unfollow Sharon A J.
Send Message
Share Review
Report Review

It's leaked in shipping
September 15, 2023

Items leaked in shipping, when I received them. Ask to replace them said they would but, the items replaced were not items I purchased! Very disappointed! Sent me other products!

Date of experience: September 15, 2023
Oregon
2 reviews
4 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Send Message
Share Review
Report Review

I love love LOVE Bath & Body Works & their products, especially their candles! But... I have a few FAVORITE dents that have become my signature lotion scents & they are Velvet Sugar, & Pink Chiffon & I know for a fact from reading A LOT of reviews that I am not the only on that feels the same way as I do I don't think it makes a lot of sense that they would take away such POPULAR dents because if they're popular then you're still making money from them so I would think that you lose money when you do this because it disappoints customers & isn't the customer always supposed to be right! I would give it 5 stars but I'm not because of what I just talked about!

Date of experience: July 20, 2017

Overview

Bath & Body Works has a rating of 2.2 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bath & Body Works most frequently mention customer service, order online and gift card. Bath & Body Works ranks 245th among Perfume sites.

service
193
value
180
shipping
157
returns
126
quality
160
+88