Bark

Hi Yibona,

Thank you for your review.

We're sorry to hear that the cost of our leads hasn’t matched your expectations.

Pricing our leads correctly is a key aspect of how our business works. We determine this price primarily through the information on the request: larger, more frequent jobs that have more value will cost more than smaller jobs. Leads are also priced by the customer's likelihood to go on to hire, as well as more generally through market research.

We are always looking for ways to improve our platform for our professionals, so please feel free to contact us at team@bark.com if you would like to provide any further feedback to us, or if you would like any additional support for your account.

Kind regards,

The Bark Team

Hi Tlou,

Thank you for your review. We're sorry to hear that the company you connected with has not yet completed your request. Bark is a marketplace that connects customers with service providers, but we do not manage the work directly.

We recommend following up with the professional to check on the progress. Professionals should always complete work to a high standard - it is within our Terms & Conditions - and so we take allegations against professionals with the utmost seriousness. Bark does not condone poor workmanship, or a lack of care when completing a service.

If you have not done so already, please report this to team@bark.com so we can flag the company’s account with our team to investigate.

Kind regards,
The Bark Team

Hi Cheryl,

Thank you for your review.

We're sorry to hear that the cost of our leads hasn’t matched your expectations.

Pricing our leads correctly is a key aspect of how our business works. We determine this price primarily through the information on the request: larger, more frequent jobs that have more value will cost more than smaller jobs. Leads are also priced by the customer's likelihood to go onto hire, as well as more generally through market research.

Nevertheless, we have passed on your comments to our marketing team to take into consideration.

We are always looking for ways to improve our platform for our professionals, so please feel free to contact us at team@bark.com if you would like to provide any further feedback to us, or if you would like any additional support for your account.

Kind regards,

The Bark Team

Hi Madeleine,

Thank you for your review! We're so glad to hear that you've found a cleaner through Bark, and we truly appreciate your patience. We understand how important it is to find the right match, and we’re happy to know that everything worked out for you.

If you ever need help placing another request or have any questions, feel free to reach out to us at review@bark.com. We're here to help!

The Bark Team

Hi Team,

Thank you for your review! We appreciate you sharing your thoughts on the cost and value of the service. We understand that pricing can be a concern, especially when the spectrum of leads feels too broad for your needs.

We’re always working to improve the platform and the value we provide. If you ever feel that the leads are not matching your expectations or if there’s anything specific you’d like to discuss about optimizing your experience, please don’t hesitate to reach out to us at review@bark.com with more information so we can address your concerns and tailor your experience!

We appreciate you taking the time to share, and we’re here to help you get the most out of Bark.

The Bark Team

Hi Team,

Thank you for your feedback and for taking the time to share your experience. We're sorry to hear that you've come across time-wasters and found the cost of leads to be expensive.

We understand that this can be frustrating. We work hard to attract genuine customers to the platform, and we encourage you to respond as quickly as possible to increase the likelihood of connecting with serious leads. Our team is always here to support you, and if you encounter any issues with a lead, please don’t hesitate to report them for a credit refund under our Credit Return Policy.

We truly appreciate your continued use of Bark, and we’re here to help you get the most out of our service. If you need any assistance, feel free to reach out to us at team@bark.com.

Warm regards,
The Bark Team

Hi Team,

Thank you for sharing your feedback with us. We’re sorry to hear that your experience with Bark has not met your expectations so far, and we truly appreciate your input.

We understand that, as a niche market professional, you may have specific needs that are harder to meet through a broader platform like Bark. While we aim to connect professionals with potential clients across a variety of industries, we know that certain niche services can be more challenging to match.

We’d be happy to assist you in refining your lead preferences and settings to better align with your target audience. Please reach out to us at review@bark.com, and we can work together to ensure that you are getting the best possible leads for your business.

We’re here to support you and help tailor your experience with us to ensure the best possible outcome. Please don’t hesitate to reach out if you need assistance or have any further concerns.

The Bark Team