Overview
Bark has a rating of 3 stars from 1,642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
If I ever have any problems or queries with leads and enquiries, it's always dealt with promptly and efficiently.
This is a good concept but the pricing is ridiculous. I've spent $400 and not one job. I'm a new company and this is not feasible at all.
Hello Heavenly,
We’re sorry to hear about your experience on Bark and that your expectations haven’t been met. Our goal is to connect professionals with potential clients in a cost-effective way. Unlike traditional advertising platforms like Google, where professionals pay for visibility without guaranteed engagement, Bark provides direct access to potential clients' contact details at a fraction of the cost.
While we cannot guarantee work, our platform is designed to help professionals grow their business. On average, we see a conversion rate of 1 in 5, and because Bark operates on a non-commission basis, once a lead is purchased, it’s up to the professional to engage and secure the opportunity.
We’d love for you to reach out to us at review@bark.com so we can assist you further, provide expert tips, and tailor your experience on the platform. We look forward to hearing from you soon!
The Bark Team
Awesome app always when I have any questions or concerns the customer service team takes care of it. Thank you
Hi Bassem,
Thank you so much for your kind review! We're thrilled to hear that you're happy with our app and that our customer service team has been able to assist you. We're always here to help whenever you need us.
If you ever have any more questions or need assistance, feel free to reach out to us at team@bark.com.
The Bark Team
Too many leads. If they could do a better job of filtering, it'd be much better. If I was a general Personal Trainer, it'd be perfect.
Hi Lakeview,
Thank you for your feedback! We’re glad you like the concept of Bark. We understand that receiving too many leads that aren’t the right fit can be frustrating. We’re always looking for ways to improve lead matching, so your input is greatly appreciated.
If you'd like, you can adjust your service preferences in your account settings to help refine the leads you receive. Feel free to reach out to team@bark.com if you need any assistance with this.
Best,
The Bark Team
Bark is very reliable source for my business and very afford able and quick response for any inquiries/ problems.
Hi there,
Thank you for your wonderful feedback! We're thrilled to hear that Bark has been a reliable and affordable source for your business, and that you’ve had quick responses to any inquiries or issues.
If you ever need anything else, don't hesitate to reach out to us at review@bark.com.
Best regards,
The Bark Team
I signed up for a small amount to build website and I found a significant amount charged without authorization...
Hi John,
We take unauthorized charges seriously. Please reach out to our team at team@bark.com with the details of your account and the charges in question. We’ll be happy to investigate this for you and assist in resolving any concerns.
Best,
The Bark Team
I was looking for a carer for my mother. I was contacted by a carer within a couple of days and they are now visiting daily.
Hi Ian,
We're so glad to hear that you found a carer for your mother and that everything is going well. It’s great to know our platform could help connect you with the right support.
Wishing you and your mum all the best!
The Bark Team
Most of the time leads i get are 3 out of 5. Or the good one i get whe it's 5 out of 5...that's frustrating
Hi there,
Thank you for sharing your experience. We understand that receiving leads with varying quality can be frustrating, especially when you're hoping for consistent, high-quality leads. We're always working to improve our services and the quality of leads. If you'd like further assistance or want to share more feedback, don't hesitate to reach out.
Best regards,
The Bark Team
I have been very impressed with the leads I have received. Out of 9 leads I have purchased, 3 of them have turned into sales.
Hi Mike,
Thank you for your feedback! We're thrilled to hear that you've been impressed with the leads you've received and that you've had success turning them into sales. If there's anything more we can do to support your experience, feel free to reach out.
Best regards,
The Bark Team
Very good. I am very happy with my recent service on Bark. The quality of job I received lately were brillianf
Hi there
Thank you for your great feedback! We're happy to hear you had a positive experience and received high-quality job opportunities. Wishing you continued success on Bark!
Best,
The Bark Team
I have used Bark for at least 3 years. They are Professional & Organised and the Platform is Easy to Use.
Hi Team,
Thank you for sharing your feedback! We’re thrilled to hear that you’ve had a great experience with Bark over the past 3 years. We pride ourselves on being professional and organized, and it’s fantastic to know you find the platform easy to use.
Kind regards,
The Bark Team
Feel like Bark has become a bit greedy, credits have gone up, quality of leads down and too many overseas pros that should t be using the UK app
Hi there,
We appreciate you taking the time to express your concerns. At Bark, our goal is to ensure you get the best possible leads to help grow your business.
To provide you the best quality leads, we have extensive marketing efforts in place that generate new leads for businesses like yours. We do everything we can to bear those costs, but sometimes it is necessary to introduce price changes to ensure we can continue to provide the quality of leads and service you have come to expect from Bark.
We understand that increased competition and pricing changes can be frustrating. Bark has transparent pricing, where you pay only for the leads you choose, and the price is clearly shown on each lead.
If you would like any further clarification or assistance, please feel free to contact us at team@bark.com.
Kind regards,
The Bark Team
If you need help with a lead, you don't have to wait on the phone too long. Very good service!
Hi Barry,
Thank you for your positive feedback! We're so glad to hear that you’re happy with the service and the quick response time when you need help. We appreciate you using Bark and look forward to continuing to support your needs!
The Bark Team
I like how the service works in general, the site is easy and simple to use, but purchasing the leads is very expensive and completely unjustifiable unless someone is able to gain work from it, I do appreciate how they refunded all the First leads that I bought, that was actually the only reason why I've stayed, but I still haven't actually got a single dollar as of yet from any of the leads, and I have certainly followed back up with all of them multiple times out of 20 or so leads that I've contacted only three of them am I in regular contact with, I may close one of those in the next week or so, but a lot of these leads were complete BS in fact, one of them led to a phone Sex Hotline In Florida, of course everyone says they're ready to hire now, but that is absolutely not the case and I don't think that they have really any incentive to tell the truth because they don't have skin in the game, they aren't the ones paying money. So I don't know, we'll see. I'm sure there is a learning curve and understanding exactly how to pick the right leads to contact, but I think the service needs tweaking, definitely has potential and for now I'll stay active, but I absolutely will not purchase any more leads until I get work enough to justify the cost and believe me I have a great profile 100% complete on bark.com and my portfolio is outstanding I am a very experienced business person very adept at sales and marketing my services so this is not just some amateur person saying this, this is intended to be constructive criticism, and I hope that my feedback will lead to some adjustments. I do appreciate though, that you guys answer the phone and the representatives that I've talked to there so far have been very helpful, this is one of the main reasons why I stick around, other services that I've used for marketing, such as yelp.com for instance have horrible customer service and thus I have quit those services and will never use them again
Hi Norcal,
Thank you for your detailed feedback. We appreciate you sharing your experience and understand your concerns regarding lead quality and costs. While we do our best to ensure leads are genuine, we acknowledge that not every lead results in a successful hire. We’re constantly working to improve our vetting process and your insights are valuable in helping us refine our service.
It’s great to hear that our support team has been helpful—customer experience is a priority for us. If you come across any leads that seem completely invalid, please reach out to team@bark.com so we can investigate. Additionally, our credit return policy may apply in cases where leads don’t meet expectations. You can review it here - https://help.bark.com/hc/en-gb/articles/13256562638108-Credit-Return-Policy
We truly appreciate you giving Bark a chance and hope to see it work well for you. Let us know if there's anything else we can do to support you.
Best,
The Bark Team
There is a great deal to be hopeful for with Bark, but unfortunately, it is an incredible let-down.
Lets begin with security and safety: I experienced a fraudulent "client" attempting to pull a bank scam and reported to Bark. The same scam was sent to my bark inbox posing as another client within 2 weeks! How can you ban one account and miss the exact same markers on another account? I further recognized the same scam in several other accounts that were sent to me as leads. If, in the short time that I interacted with Bark, there was this much fraud and scam contact, how wildly pervasive is it? It appears to e to be going completely unchecked and that is not a sustainable way forward. If you want ideas for addressing it, please contact me.
Next lets talk about provider profitability: I fully understand and accept that Bark needs to make money from its users. That part makes sense. What does not make sense is the strategic variation of cost (credits) for useful leads. For example, for me to reach out to a potential client costs between 16-18 credits on average. First, you falsely claim that purchasing a package of 80 credits is roughly 10 clients, then when a client views my profile and requests me specifically, you charge 26 credits! This means that a provider cannot actually use the credits he or she purchases if they are going to have enough in reserve to respond to a client who actually requested them! That is a gross abuse of the providers on this platform. It is perfectly profitable for Bark to charge a flat rate (say 15 credits or so) and make packages functions of that number. This puts power back in the hands of providers who, lets be honest, need to make money in order to consider your platform to be useful and keep using it. The more you take advantage of them, the faster they, like me, will leave your platform.
Relatedly, lets look at tools for providers: Like most experienced coaches, I have a particular niche of the coaching market that I serve. While I understand not everyone's niche can be particularly extrapolated from the potential leads, some criteria are already part of the demographic information collected and should be available for providers to search. If I serve 18-29-year-olds, I should be able to limit my leads to 18-29-year-olds. If I only serve women, I should be able to filter for female leads. The fact that these simple filters are not available is evidence of how truly underdeveloped the platform is.
Bark is a great idea and it the kind of platform that many an aspiring coach would thrive using... IF the administrators of the platform would not look at coaches as a cash cow and instead as a partner in bringing needed coaching services to the masses who need it. Security/safety, fair practice, and stronger user tools are the simplest and most efficient steps to make that happen.
Hi Team,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience with Bark has not met your expectations.
Ensuring the security and safety of our platform is a top priority. We have measures in place to identify and remove fraudulent activity, but we understand that there is always room for improvement. Your concerns regarding repeat scam attempts have been noted, and we will pass this along to our team for further review. If you have any additional details or suggestions, we’d be happy to hear them.
Regarding pricing, our lead costs vary based on several factors, including job type, market demand, and the likelihood of a customer hiring. We aim to balance affordability for professionals while ensuring that we continue to generate high-quality leads. We do appreciate your feedback on transparency and will share your thoughts with our team.
We do offer filtering options to help professionals connect with the most relevant clients. If you need assistance in setting up lead filters, please reach out to us at team@bark.com, and we’d be happy to help.
We truly appreciate your insights and are always looking for ways to improve. If you’d like to discuss this further, please don’t hesitate to contact us.
Kind regards,
The Bark Team
Lots to choose from, chose one very quickly, all booked for date required.
Hi Wendy,
Thank you for your positive review! We're thrilled to hear that you found a service provider quickly and got everything booked for the required date. If you ever need further assistance or have more service needs, feel free to reach out.
Kind regards,
The Bark Team
The experience so far is good, I consider paying for a monthly subscription.
Hi Team,
Thank you for the positive feedback! We're thrilled to hear that you're receiving regular leads and having a good experience with Bark. If you're considering a monthly subscription, please don't hesitate to reach out to us at team@bark.com for more details or if you need any assistance. We're always here to help!
Kind regards,
The Bark Team
Communicate clearly and explain clearly.About what I asked
Hi Shiela,
Thank you for your positive feedback! We're so pleased to hear that one of our service providers was able to communicate clearly and effectively with you. We truly value your satisfaction and aim to make sure all interactions are as smooth and informative as possible. If you have any more questions or need further assistance, don't hesitate to reach out.
Kind regards,
The Bark Team
Picked because of 5 star reviews did not reflect guy I picked for job
Hi there,
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at team@bark.com so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
Kind regards,
The Bark Team
Contractors were sent almost immediately and they were qualified and professional
Hi Jabs,
Thank you for your review! We're thrilled to hear that the service providers sent your way were both qualified and professional. We strive to connect you with the best professionals for your needs as quickly as possible. If you need any further assistance, feel free to reach out!
Kind regards,
The Bark Team
We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!
Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.
Life’s better with Bark.
Business History
January 2015 - Website launches to the public
February 2015 - Acquisition of Skillpages
May 2016 - 100,000th Bark
February 2017 - 100,000 professionals now registered
April 2017 - Launched in the US
December 2017 - Millionth Bark placed
September 2018 - Move into our state of the art HQ in Paddington, London after outgrowing 6 previous offices
January 2019 - Customer Success team moves to 7 day a week
February 2019 - Launch in Canada, Ireland and South Africa
March 2019 - Reach 500,000 professionals registered
July 2019 - New branding and fully upgraded website launched
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Hi Alan,
Thank you for your kind feedback! We’re thrilled to hear that you’ve had a positive experience with our platform and that any issues or queries have been handled promptly. If you ever need anything further, don’t hesitate to get in touch with us.
Best regards,
The Bark Team