Bark has a rating of 3.1 stars from 1,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
I purchaseď 66 leads and got 2 clients. They offered me elite pro for free to make up for it but the cost of contacting people went up. All in all expensive and disappointing.
Opened a request for new website and quickly received a number of good responses from multiple companies. The respondents were detailed, attentive and competitive.
Hi Jeff,
Thanks for your review.
It's great to hear that we could help connect you with professionals through the platform.
Kind regards,
The Bark Team
Swift service in finding end of tenancy cleaners who proved to be excellent. Thankyou for recommending Home to Home cleaning everything was left spotless.
Hi there Shirley,
Thank you for your review,
It's great to hear that we could help connect you with this cleaning company.
Kind regards,
The Bark Team
Booked a call to discuss the benefits of elite pro, didnt hear from them.
Leads also sending requests via the platform and we dont receive any email notification for when leads contact us
Hi there Daisy,
We're sorry to hear that you did not hear from us regarding Elite Pro. Sometimes booked calls don't make it through to our CRM system which may have been why this was missed. Please do call us on 0203 697 0237 and we will happy to answer any questions you may have.
The most common reason for email notifications to not come through is due to an email hosts' security settings. We would advise saving our email address team@bark.com to your trusted recipients list to help with this. If the issue continues then please do let us know.
Kind regards,
The Bark Team
Almost immediately upon enquiring with Bark, two very well qualified structural engineers responded comprehensively with good value quotes and the oner I employed delivered a prompt excellent report
Hi there George,
Thanks for your review.
We're very glad to hear that we could connect you with these great structural engineers.
Kind regards,
The Bark Team
Got two responces very quickly, one came round same day, good price, nice people, gave them the work. Thankyou Bark as would not have found them without you.
Would attach pic but seems to big?
Hi there Sue,
Thanks for your review
It's great to hear that we could help.
Kind regards,
The Bark Team
I have spent in total £147.84 for getting only one reply from a customer which have not led to any job. So basically I've sponsored bark and received nothing in return. It's true what other person said that they lure potential buyers with a ridiculously low budget estimates, which mean at best you would earn £2-3 per hour. But the thing is I even didn't get to the stage of discussing the budget, as people just simply not replying to any messages, emails or phone calls. If I would've spent this money on platforms where they charge 20% for completed work, offering, for example, some discounts to clients I would earn at least something or even decent money. Here I've just thrown money for nothing. Their sales team calls promising they improved their service to get you accurate leads and ensuring of 30 to 50% conversion rate. In reality, you're lucky if you get 3% and 0% ROI. The reality is I have now £150 less on my bank account. There is plenty of bad opinions of this service on other sites, especially from photographers and videographers so sellers don't repeat mistakes of others and don't waste your money. I've contacted bark asking for a refund they informed me they don't offer any refunds.
Hi Marcin,
We're sorry to hear you've been unsuccessful so far. Many Sellers are successful from their initial pack purchase, but some take a little longer to get used to how our platform works. This is why we offer a credit back guarantee on the first pack purchased so, if you don't get hired from the first pack, we can help you understand why and let you have another go without spending anything more.
To respond to your comments:
- Low budgets of £2-3/hour. We don't state this anywhere I can find. It's not on our PPC Ads and not on the public pages of our site. Where we do give Buyers an idea of cost when placing a Bark, this always comes from recent quotes to similar Barks in the same area from other professionals, like yourself. It is, of course, possible that the Buyer may ask for that, but we'd always advise them that more often than not you get what you pay for. If you have genuinely seen this pricing from us, then please send details to team@bark.com so we can investigate.
- Bark is a pay per response service, not commission based. We do this as we think it's most likely for Sellers to get hired if they can communicate with the Buyer in a way that works for them. For this reason, we provide full contact details on every request. If we adopted a commission-based model, we'd have to ensure all communication was through the platform up to the point of hire - which would mean fewer hires taking place. We don't think this is good for our Sellers, or our business - so we've avoided that approach.
- We don't refund. As stated above, we return credits for a 2nd chance if you don't get hired first time. We also return credits where it would not have been possible to contact the Buyer - for example if the email address bounces (we test this before the Bark is issued, so it's very rare), the phone number doesn't ring, of the phone number is for the wrong person. It is true that we don't provide a refund if a Seller is unsuccessful in securing the business - but neither does any other advertising platform (Google, Bing, Yellow Pages, Radio, TV, Newspaper etc.). We consider this entirely fair and reasonable and are clear at the point of purchase that we will return credits if a user isn't hired first time round.
- Poor return on investment - We generally find this is where Sellers aren't following our response tips. They may, for example, have no reviews, not have a profile picture, have spelling and/or grammar errors in their response, respond slowly, not give a quote etc. When Sellers follow our guidelines, we know they get hired something like 1 in 3 to 1 in 5 times they respond. It often takes a while to get used to this way of working though, as it's not the same as someone coming to your website and contacting you specifically. The best Sellers make themselves stand out, and get hired more as a result.
If you haven't done so already, I'd invite you to ask for your credits back under the Credit Back Guarantee, then ask the Support team for some tips to help you get hired. We're sure this will work for you and that we'll be able to change your mind on Bark.com.
This so called matching web site will drain money from businesses for what appears to be fake leads. When you question the leads, they don't want to lnow. If a business, please AVOID.
Hi John,
We strongly dispute the claim you have made against our business.
All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We did reach out to you to try and help, however you did not respond to us.
Please email us at team@bark.com and we would be happy to help you make the most of our platform.
Kind regards,
The Bark Team
First time on bark as i needed to get my tax sorted out. Simon sheldon contacted me & within two weeks everything was sorted. Highly recommended 5stars
Hi Simon,
Thanks for your review,
We're so glad to hear that we could help connect you with Simon.
If you would also like to leave Simon a review, just login to your Bark.com profile and click on his profile page.
Kind regards,
The Bark Team
Arrived on time and stayed a bit longer to make sure my flat was truly spotless. Very courtesous, polite and easy to have around. 100% satisfied. Would book again without hesitation.
Hi there John,
Thanks for your review,
It's great to hear that we could help connect you with this cleaning company.
Kind regards,
The Bark Team
Having been a bark user for a long time, I was persuaded to try an Elite pro account free of charge over the phone. The adviser never mentioned I would be automatically charge £25 per month charged monthly afterwards, unldess I cancelled it. I did not notice until 2 months afterwards they charged my current account, and will not refund. They confirmed its my responsibility to Cancel No notification sent to me by email to say they are taking money in advance, Nothing AVOID AT ALL COSTS the pleasant sales people, who lie and omit important information Yes I should have checked my accounts, but I I wasnt told that they would continue to charge my card at will. Have cancelled them now.
Hi there Jackie,
We're sorry to hear that you feel this way. We tried to reach out to you directly however we received no response.
Elite Pro is a monthly subscription and it is stipulated on purchase that there is a monthly charge.
We would be happy to help you make the the most of the platform - please email us directly at team@bark.com.
Kind regards,
The Bark Team
Do not sign up to this service if you are providing bookkeeping services, I have had one lead win and didn't end up charging as the woman was retired and had been ripped off doing her rental return from her last accountant - was unbelievable. She was the only one that replied to a lead, the others did not answer emails, mobile numbers and the like.
I have advised our local bookkeeping association of the lack of professionalism regarding credits., and leads i. E., sorry but we cannot refund your lead purchase as all leads are authentic, if they choose not to answer its not our problem. Plus if you accidentally click contact the lead you are auto charged the lead credits, a hard lesson learnt... To many hidden things within the website. Worst marketing mistake I could have made and I warn all other bookkeepers, do not subscribe! The best one was been given a free trial to the Elite Pro Service then auto charging without confirmation I wanted the service to continue...
Bark.Com for service providers is a scam all the way. They took my money during covid19 and have no transparency... Leads are fraudulent or people just sticking them up there for feelers of pricing. Plus when you explicitly advise you don't use particular software, why would Bark.Com send me an email asking me to contact the lead when this is clearly outlined in my service. They use too many algorithms to pull you in, and simply not a flash company at all.
Hi there Nadine,
We're very sorry to hear that you feel this way.
We tried to address your concerns, but you did not respond to our message.
Please email us at team@bark.com should you like to discuss anything further.
Kind regards,
The Bark Team
Waste of money. Spent almost £500 to buy credits and leads and many did not answer, many didn't want a quote, many were just getting an idea of how much it would cost them, out of all £500 spend on leads I secured only one job with profit of £400. Total loss of money.
I don't think they instruct people that are looking for professionals, that the professionals will pay to get the lead and they should not post if they don't definitely need someone.
The 'credits' are there to make you lose track of how much you have spent.
Another con: there is no 'delete card details' option. You simply cannot delete your card from there.
Another con: there is no option to cancel, dezactivate or delete the account. I have searched a lot. I have emailed them and waiting for a response.
Do not use the website or app or whatever. I cannot believe I am working so hard to earn money and secure a normal living, and then there are people like them, earning £500 for nothing. Absolutely doing nothing. There is no customer service.
Hi Ionut,
We're sorry to hear of these issues, but we strongly refute the claims that you have made against our company.
We tried to reach out to you directly to provide support, however we received no response.
If you need support with your account, please contact us directly at team@bark.com.
Kind regards,
The Bark Team
We booked a caterer called Served Catering through Bark for our grand opening event for our new apartment community. We paid upfront as you would for a caterer, this event was over $7000. The day of the event scheduled for 250+ people, I received an email marked "Urgent" stating that they had to cancel the event because of plumbing issues that contaminated the food. They promised a full refund and a gift certificate in the amount spent, we did not receive either. When we tried to call the number associated with the email the VM was full. No email reply's either.
Obviously, I failed to do my homework, my bad!
Bark says they are not in control and simply put us in touch with companies much like the "yellow pages". Shame on me for not doing my own research-wait what are these companies for then?
Bark response below:
"As we're not party to the eventual contract between you and your chosen professional, unfortunately, we cannot directly assist you in resolving this situation. Any agreement you have is between yourself and the professional concerned. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do."
Hi there,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
11 most sophisticated scams you should watch out for... bark.com is number 3.
I tried and i hate it... i called *******323 asked for money back but no luck i was encouraged to spend all the leftover $70 out of $100 after i told her that its not working for me.
PLEASE SPEND YOUR $100 ON FACEBOOK OR YOUTUBE OR EVEN TIKTOK AND YOU WILL HAVE 100 TIMES BETTER RESULT THEN THIS TRASH.
Hi Russell,
We're sorry to hear that you feel this way, but we strongly refute the claims that you have made against our business.
We tried to reach out to you directly, however we received no response.
If you need support with your account, please contact us directly at team@bark.com.
Kind regards,
The Bark Team
My mother, now in her 80's, chose a 'professional' roofer using Bark.com- she believed Bark to a trustworthy filter for selecting from a sea of potential cowboy builders, as she had no personal 'safe' direct recommendations.
She is sharp and far from a typical old lady. Her major concern was that she would be overcharged and taken advantage of because she is elderly.
Choosing Bark made her feel safer.
Sadly she has put herself in a very vulnerable situation no thanks to Bark.com
She has now been conned out of £6700 and had signed up to have anther £4000 of work carried out at the roofer's suggestion- for jobs that didn't exist.
She was lied to as the roofing team lied throughout their time at her property and had the audacity to go through her home and into her loft. The work undertaken still isn't finished. These men were criminals and both
Trading standards and the Police are now involved. We have told them about Bark's part in this miserable situation and I hope they close this extremely poor platform down. I also hope no one in their right mind chooses to use them.
Without assessing the professionals they advertise, or the fake reviews- what actually is their purpose. They no value whatsoever.
Disgusted.
Hi John,
We're very sorry to hear about a poor experience you and your mother had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any tradespeople who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
We do however take any reports made against professionals seriously, and have flagged this tradesman with management for review when this was reported to us.
Should you need us to provide you with any messages exchanged between you and the Bark professional in question, just email us at team@bark.com.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
Wrote a review for a contractor on Bark.com. It was uploaded but when I checked again after 10 min, it was removed. Now I understand why seeing that contractors pay money to be on the website, ofc the reviews are controlled to reflect the best interest of the contractors. Just warning customers to be careful when using this website to hire for their next project. I lost thousands of dollars because of them
JL evolution LTD did a bathroom remodel. Please see their finished work. They refused to refund me claiming they did the work (regardless of what quality they left it). I consulted with other accredited bathroom renovation groups and all said these guys are not professionals and have no idea what they are doing and probably just followed along a YouTube video. There were over 10 major issues identified including wrong materials used, wall not installed properly. Plus other minor issues. They basically destroyed my bathroom and charged me $1,000 for it.
Yet on Bark, they got a 5 star rating and my review for taken down immediately after uploading.
Hi Viv,
We reached out to you to help resolve your issues, and it seems that these have now been resolved.
As such, we would appreciate it if you could update your review to reflect this.
Kind regards,
The Bark Team
I got the company Nationwide Paving and Building from the Bark website, They put down a patio for me, I found them to be very reliable, professional, very hard working, lovely guys, very clean job, would highly recommend them to anyone
Hi there Linda,
Thanks for your review,
It's great to hear that we could connect you with this paving firm.
Kind regards,
The Bark Team
So expensive per lead, and half of them don't exist or don't ever reply. Waste of time, money and energy. Better to get clients through good old fashioned advertising
Leads are not real and they refuse to refund you. Customer service is non-existent. Have reported to Consumer Advice and Action Fraud. Do Not Wast Your Money with Bark.com.
Hi there,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there Karen,
We're sorry to hear that prices went up unexpectedly.
We don't have your account details here to answer your review fully, but we have recently adjusted some prices to be inline with the market as this had not been done since January due to the pandemic.
Prices will also vary due to the heat of the lead and the size of the job.
Should you like more information about our pricing please email us at team@bark.com.
We would be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.
Kind regards,
The Bark Team