BareNecessities

I previously rated this company 5 stars, however, 3 months later the mesh on the bra ripped. I contacted customer service via email with a picture. I received a reply telling me that I'd be able to exchange it, and I should call. I called this morning and was disconnected, which was frustrating. I called back later, explained the situation to Toun. She advised me that I would have to buy another since it's passed 60 days. I'm now waiting to hear from customer service, hopefully by Monday, Toun told me. They aren't there because of the weather. I have to wear that bra. No stars because of the complete aggravation experienced from the beginning. Jonte and Dana still get 5 stars for being great.

Products didn't fit. Material was cheap. (how can u claim to cater to well endowded women with cheap products). Sent it back last week on Wed and it's STILL supposedly sitting in a warehouse 5 mins away from my house. Called CS. The lady said her name was sheena. Sheena was very rude and doesnt know what shes talking about hung up on me. Tiffany (if thats her real name) said theres no one by that name at the company and I have to wait 3 THREE FREAKIN WEEKS to return the product and get a refund of the cheaply made flimsy products. I am so sorry i ever dealt with this horrible company.

I ordered a bra from here, a 34 band size on a wacoal strapless bra, and it shipped fast which was nice but then it definitely wasn't a 34 band size. I've been sized multiple times and I've always been a 34 in any other bras, so I could tell that this one was not a 34, it was probably around a 30/31. A bit frustrating, but now from other research I've now learned that it's not unheard of for strapless bras to vary on industry standard sizing. Unfortunately this still means I have to pay a 5$ return fee, when the fault is partially on the company for not mentioning that it runs very small on the band. I understand that they don't make the bras but in the bra world at least a mention of inconstancies is standard practice through a "sizing expert" or other reports from users. Anyway. It did ship fast and was on the easy side for check out, but bravissimo tells people about sizing inconsistencies and has free returns. I recommend anyone shopping for bras to check there first.

3 weeks No merchandise. Taking my payment? 1day. Don't do business with them. You'll never see your merchandise!

The bra i ordered is very nice. Cups A little large. I thought I could return it for a smaller size, but to do that, the price is $11.90! No free returns. I will Never buy there again.

Refund of $300+ not received after emailing for help and canceling the order. It has been a week and there is no response to my recent email.

I placed an order on March 16 for 2 bras. I paid for the extra few dollars for shipping. I received them on March 20, but one of the bras was the wrong size. I returned the bra on March 21, marked up the receipt for exchange. On March 30 I received an email saying that I have been 88 and then will be charged when the new one shipped. Well, I've been charged the 88 when nothing has shipped (says it won't ship until April 5) and no credit has appeared. I spoke to the customer service rep and she informed me that I reordered it the day I called to ask questions about the exchange, March 20, which I clearly did not or I woul have the bra by now. When I asked to talk to a manager or supervisor, she said no one was available to speak to and that was it. All she could do was escalate the problem. So, at this point, little over 2 weeks later, I don't have the right bra and have been doubled charged for it. Horrible horrible customer service and shipping. I stopped using BN a few years ago because of this same problem. I was hoping it was fixed. Apparently it's still the same terrible service. I will never buy from this company again and will be sure to leave this review everywhere I can.

My order was delivered to someone else. The Bare Necessities tracking page said "If you have not received the item in 3 days, contact us." I did so only to be asked if I had contacted FedEx. I replied that I had followed THEIR instructions. Then asked, "WHY HAD I NOT CONTACTED FEDEX?"
This crazy run around is still going on. I have spoken to Bare Neccessities Customer Service twice. I will not be calling again. (I ONLY gave any stars because I had to in order to publish my review);

Bought a single Pour Moi tankini on 6/10, still not shipped at midday on 6/14 - website literally advertises 2-day shipping on the top banner. Order number BN******* for proof if you'd like.

Customer service girl (Stephanie) was anything but helpful. Took her about five minutes to even respond to me. No greeting, no apology, nothing. So guess who canceled? I'll edit this when I get my refund. God what a waste of time that was.

I am so DONE with companies' broken promises. Covid gave everyone the excuse they wanted to be lazy and some of them are taking it to the max. I'm in the state w/ some of the highest and lengthiest restrictions - we had the governor that sent the sheriff department to blockade in their home the couple that wouldn't quarantine at the very beginning of all this - and THEY have resumed normalcy, so what's your excuse?

Let me reiterate this: I bought it on the 10th. Four days later, after the 2-day shipping claim, it's still untouched. That's beyond unacceptable when you have MY money in your account. It's called a sales transaction and all terms are to be honored or the sale is void. I honored my end and paid you for the product, why on god's green Earth do you think you get to abandon your end of the deal AND keep my money? I don't think so, Tim. Companies that break the most basic of promises do not deserve to be in business. Get your houses in order, people.

I am changing my review based on updated customer service from Bare Necessities. They contacted me to resolve the situation I wrote about here. Within one day all of my past orders were back up in my account and they sent me a coupon as an apology. I am very happy with the results. The only thing I have to say is that it took this review to get action which I don't think should have to happen. I think it should have been resolved quickly the first time around. So that everyone can see what the original problem was, following is what I originally wrote in my review which has been resolved. (I ordered from Bare Necessities for years and spent hundreds of dollars. I recently logged into my account and my history showed "no orders". Numerous orders were shown the previous day. I contacted customer service and they told me they would research it and get back to me. After over two weeks of back and forth emails, always generated by me, since not once did they get back to me as they promised, I have finally given up on this company. I use past order history to reorder and check sizing so having my order history in my account is important to me.) AGAIN, THIS HAS BEEN RESOLVED SO I CHANGED THE REVIEW TO FIVE STARS.

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Most online retailers make returns simple, free and fast - this company makes it cumbersome and you must pay!