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BareNecessities Reviews Summary
BareNecessities has a rating of 1.7 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BareNecessities most frequently mention and customer service. BareNecessities ranks 123rd among Plus Size sites.
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Bought a single Pour Moi tankini on 6/10, still not shipped at midday on 6/14 - website literally advertises 2-day shipping on the top banner. Order number BN******* for proof if you'd like.
Customer service girl (Stephanie) was anything but helpful. Took her about five minutes to even respond to me. No greeting, no apology, nothing. So guess who canceled? I'll edit this when I get my refund. God what a waste of time that was.
I am so DONE with companies' broken promises. Covid gave everyone the excuse they wanted to be lazy and some of them are taking it to the max. I'm in the state w/ some of the highest and lengthiest restrictions - we had the governor that sent the sheriff department to blockade in their home the couple that wouldn't quarantine at the very beginning of all this - and THEY have resumed normalcy, so what's your excuse?
Let me reiterate this: I bought it on the 10th. Four days later, after the 2-day shipping claim, it's still untouched. That's beyond unacceptable when you have MY money in your account. It's called a sales transaction and all terms are to be honored or the sale is void. I honored my end and paid you for the product, why on god's green Earth do you think you get to abandon your end of the deal AND keep my money? I don't think so, Tim. Companies that break the most basic of promises do not deserve to be in business. Get your houses in order, people.
Most online retailers make returns simple, free and fast - this company makes it cumbersome and you must pay!
I ordered a bra from here, a 34 band size on a wacoal strapless bra, and it shipped fast which was nice but then it definitely wasn't a 34 band size. I've been sized multiple times and I've always been a 34 in any other bras, so I could tell that this one was not a 34, it was probably around a 30/31. A bit frustrating, but now from other research I've now learned that it's not unheard of for strapless bras to vary on industry standard sizing. Unfortunately this still means I have to pay a 5$ return fee, when the fault is partially on the company for not mentioning that it runs very small on the band. I understand that they don't make the bras but in the bra world at least a mention of inconstancies is standard practice through a "sizing expert" or other reports from users. Anyway. It did ship fast and was on the easy side for check out, but bravissimo tells people about sizing inconsistencies and has free returns. I recommend anyone shopping for bras to check there first.
I have ordered once from them with no issues. I was requested to fill out a survey for 30% off which I did. When I came to order, this 30% DID NOT apply to about 8 brands. Their constant emails are misleading as well about all their offers. If you are a small person who can wear just about any bra you perhaps can find some good deals. However if you are looking for a particular bra you most likely will be out of luck.
The bra i ordered is very nice. Cups A little large. I thought I could return it for a smaller size, but to do that, the price is $11.90! No free returns. I will Never buy there again.
Thank you for providing this valuable feedback regarding your experience shopping on our site. Our return shipping fee is $5.00, not $11.90, so we sincerely apologize if there was some confusion regarding the cost of using our prepaid FedEx return label. However, if you reach out to our Customer Service Team for assistance regarding the garments that you need to return for a smaller size, we will waive the cost of return shipping for you so that you can get the size that will provide you with the perfect fit you deserve and incur no additional cost at all! We appreciate your patronage, and look forward to having the pleasure of assisting you with this exchange in the very near future!
Bras are good quality. It's a shame they make you pay to return item and then you never get your refund! Had to dispute it with my bank!
We are so sorry to hear that you did not receive your refund as expected. We would appreciate the opportunity to look into this further since we would never withhold funds from a return that was received in our warehouse and it sounds as though there may have been an error with the refund posting on the account. Please send an email to info@barenecessities.com with your order number and best contact phone number so we can reach out to you directly and correct this situation promptly. Again, we are truly sorry for the inconvenience this caused you and we look forward to having the pleasure of assisting you.
I received 3 bras and all 3 did not fit. I went to the website to set up an email voucher. Never got vouchers or confirmation. Called *******272 and someone answered and told me I needed customer service. First, I could receive a $100.00 free merchandise voucher. I said " no" and I was hung up on. This company clearly does not want to exchange their products.
We are so sorry to hear about the unfortunate experience you had when contacting us. You might have initially spoken with our support team that handles our overflow calls and any calls made outside of business hours. They do not have access to all of our systems, which may be why they would have guided you to call our main office. However, being hung up on is absolutely unacceptable and not how we train our employees to handle calls. We sincerely apologize if there was some sort of misunderstanding regarding a voucher. We would never expect you to keep a garment that you were not completely satisfied with, and we would of course assist you with exchanging it for an alternate size that will provide you with the perfect fit you deserve. We would really love to rectify this situation for you, but would need you to provide the specific information pertaining to your order. Please send an email to info@barenecessities.com with your order number and your best contact number, and someone will reach out to you promptly to resolve any issue you encountered during your recent attempt to reach our Customer Service Team. Again, we are so sorry for any frustration you experienced and we look forward to the opportunity to remedy this situation.
Although the bras were excellent I paid $15 dollars for next day delivery placing my order at 1pm on Wednesday did not receive the shipment until 3pm on Friday. Upon calling customer service I was told delays are expected with the covid-19. Never offered to give me a credit or refund. There is an old saying in retail. Anyone can get a new customer it's getting the repeat customer that builds your business. Well this is a 1 and done customer! I WILL NEVER ORDER AGAIN!
Thank you for providing this valuable feedback. Upon review of your order, we see that your items shipped out of our warehouse within three hours of placing your order, so you are correct, you absolutely should have had this parcel delivered the very next day. Unfortunately, once the package is in the possession of the carrier, (in this case FedEx was delivering your order), it is out of our control, but you should have received it by the end of the day on Thursday since it did ship out via our Next Day Shipping method on the very same day that you placed your order. We sincerely apologize for the belated delivery of your items and any inconvenience this may have caused. Also, when you called in to address this issue, it was on a Saturday night after our Customer Service Department was closed for the weekend, so you reached our overflow support team. Unfortunately, they do not have the ability to issue refunds for shipping delays, but they certainly should have escalated this so that we could have promptly handled your inquiry and we would have been happy to promptly issue a refund for this shipping cost. For future reference, we do also offer a feedback form on our site in order to provide a convenient method of communicating with us so we can ensure complete satisfaction with your shopping experience. We sadly do not receive automatic notifications of feedback posted on this site, so although this occurred a few weeks ago, we just saw your message and have issued the refund for the cost of the shipping. We truly hope this accommodation will demonstrate how much we value you as a customer, and we do hope that you will return to shop with us again in the near future.
I've just reported this company to BBB because they are completely LYING about having an exchange policy. Anyone whose worked in retail knows an exchange means, monies from an original purchase, is being applied to a new purchase. BN has you return items at your own expense, waiting up to 1/2 a month for your money to be returned to you. While they conduct a new transaction for the correct item. That means, you have paid 3 times, before you can get your money back. This is NOT an exchange, but, 2 transactions, plus, a shipping charge. Unethical. I will never order from them again. So many different, and better options available. Don't bother with this company.
Thank you for reaching out to let us know you found our exchange policy to be unclear. We make every effort to ensure that it is crystal clear to our customers in multiple places on our site that exchanges are done via a two-step process, and it certainly is not untruthful or misleading in any way. A return and a repurchase IS an exchange, just with separate financial transactions. The sole reason that we suggest a return and a repurchase is simply so that when a customer needs to exchange for any reason, they do not have to wait until the return parcel is shipped back to us and then processed by our warehouse staff before we ship out a new item. This can often take a substantial amount of time since the carriers that ship back returns to our warehouse often experience unforeseen delays that are beyond our control, and many customers require their subsequent shipments to arrive in a more expedient manner. Customers who need a different size, color, or style of a garment can simply place a new order for the item they would like instead so we can get that item to them in a timely fashion. This is common practice among the vast majority of e-commerce retailers, and is in no way unethical. There is no reason at all that anyone would be paying three times, so if there is any remaining confusion that we can assist with clarifying for you, our Customer Service Team would appreciate the opportunity to explain the process in greater detail and will be happy to assist you with returning one garment and processing a new order for an alternate selection. As mentioned in the response to your BBB complaint, your return shipping fee has already been waived so that you will not incur any cost to ship back something that you are not completely satisfied with. We go above and beyond to provide outstanding service to each and every customer that shops on our site, and will always endeavor to ensure a positive experience and complete satisfaction.
Love this site for swimwear great selection of high quality swimwear that hasn't been picked over by 100's of people.
You can actually buy according to your correct bra size. They also carry DD and up bikini tops that are the best fitting anywhere. Most item ship for free and free returns.
Thank you so much for taking the time to let us know that you love the assortment of swimwear that we offer at Bare Necessities. We know just how challenging it can be to find a swimsuit that makes you feel fabulous, and we are thrilled to be able to provide an unparalleled selection of bra-sized swim to our customers. We hope that the swimsuits you have purchased have been there with you to make some fun memories, and we'll be right here waiting to assist you if you need anything at all when you return to shop with us again. We value you as a customer, and we appreciate your loyal patronage!
Very poor quality - I bought a very pretty bathing suit, that fit me perfectly. I Cut all the tags off and Then noticed that the hem on the Bottom tankini was totally unraveled.
I would not buy from this company again.
Thank you for providing your feedback regarding your recent purchase. We are so sorry to hear that there was a defect in the swimsuit that you had purchased. We don't manufacture the products, but rather acquire them directly from the brands that do produce them, so an unraveled hem could certainly occur regardless of where you purchase a garment from. Although our policy does state that we accept returns on unworn, unwashed merchandise with tags attached, in the instance of a defect in the production of the garment, we would of course be happy to accommodate you and ship you out a different item in exchange for the one that was unfortunately not received from the manufacturer in perfect condition. We sincerely apologize for any inconvenience and do hope that you will return to Bare Necessities again in the future to purchase from our vast assortment of swimwear and intimate apparel.
I am only leaving 1 star but only because I have to, otherwise I would leave zero. I placed an order for almost $500.00 and returned over $200 worth of clothing, requesting a RETURN. I was notified by email that I was given a VOUCHER. I called to get the refund and was told that the finance department would contact me in 3-4 days to give me options. The return policy stated any products returned within 30 days was eligible for for refunds, I sent these items back the very next day. I will never shop with this company again, and I will be leaving reviews on every forum. The customer service for this company is the absolute worst I have ever dealt with. The lady constantly interrupted me and rudely dismissed me several times. She eventually ended up hanging up on me. Her name was Ollie? I really hope the call was recorded and this person was fired. She does NOT have the necessary skills to be dealing with the public.
Thank you for providing your feedback. We deeply regret that you were not satisfied with your recent experience, which is why our supervisor reached out to you the following day to see how we could accommodate you for the inconvenience. Just to clarify, when a return is initiated on our site, the customer has the option to select if they would like their refund issued as a credit to their original form of payment, or in the form of a voucher for future use. In the instance that an option is selected by accident, we can always reverse that, and have no problem doing so. Upon review of your order, I do see that your voucher was reversed to a refund as per your request. We have been dealing with extremely high call volumes during the current pandemic situation - otherwise we would have been able to process that request within just one business day, but in this case it did take a few days due to increased demand. Again, we sincerely apologize for any issue that occurred with your recent order, and we do hope that you will reconsider and return to shop with us again in the future.
I ordered two items from this company. An email was sent for order confirmation. Yet, the items were listed as backorder. This was not specified in the initial purchase. I then proceeded to call and email order cancellation. Note, this is literally a few hours time span. Guess what! I have yet to be refunded the amount. It is now 3 days later! Another call was placed to discuss the matter. The representative states that the amount should not have been taken off my debit card. Price is charged once the item ships. They do not know why this happened. I have had to file a dispute. Which may take upwards of 45 days. All of this nonsensical BS for a product that I ordered and canceled within a few hours. Unbelievable!
We regret to hear that you encountered difficulty during your recent transaction. Upon review of your order, we see that your order was canceled within just a few hours of placing it on our site and before your account was ever charged. Just to clarify, any time you make an online purchase, an initial authorization of funds is standard practice to verify that there are funds available if the item does ship out, and as far as that authorization being removed after an order is canceled, that is completely up to the financial institution that holds your account - not the retailer that you were attempting to purchase from. We sincerely apologize for any frustration, and hope that you will consider shopping with us again for your future intimate apparel needs.
My order was delivered to someone else. The Bare Necessities tracking page said "If you have not received the item in 3 days, contact us." I did so only to be asked if I had contacted FedEx. I replied that I had followed THEIR instructions. Then asked, "WHY HAD I NOT CONTACTED FEDEX?"
This crazy run around is still going on. I have spoken to Bare Neccessities Customer Service twice. I will not be calling again. (I ONLY gave any stars because I had to in order to publish my review);
We sincerely apologize for the inconvenience you experienced when placing your recent order. We never intend to have our customers receive incorrect items, and truly wish that had not occurred. Unfortunately, in this specific instance there was an error made at the time of shipment, and we hope that we were able to rectify this regretful situation to your satisfaction. We do hope that you will return to shop with us again for your future intimate apparel needs.
I discovered this website and was a little hesitant to order. I saw a few bad reviews and was leary however THIS COMPANY IS GREAT! Finally a website that sells things that fit a larger chest but still cute, sexy and flattering. SUPER FAST SHIPPING. PRODUCTS WERE JUST AS DESCRIBED. No drama at all! WORTH EVERY PENNY!
Thank you so much for letting us know that you are satisfied with your recent shopping experience on Bare Necessities. We are passionate about offering a vast assortment of beautiful garments in an inclusive size range - we like to say we are for everybody and every body! We pride ourselves on providing outstanding value to our customers, so we are thrilled you are so happy to have discovered our site! We're happy you did too, and we look forward to assisting you with your intimate apparel needs again in the near future!
I don't normally leave reviews, but I love this company. I've been looking for a bra that fits right. I've tried adore me, third love, soma and none have been quite right. With Bare Necessities, even though I have the wrong size at this point it's still more comfortable than the others and their customer service is working with me to find the right size. (I've tried the customer service with the other brands with no luck) I have odd measurements which has been the challenge. They offer the largest variety and range of sizes that I've found
Thank you so much for providing us with this positive feedback. We are so thrilled to hear that you love Bare Necessities! We love you too! Although finding a bra that provides you with the great fit you deserve can sometimes prove quite challenging, it is our mission to assist you in this journey. We are honored to have the opportunity to work with you to achieve the perfect fit that will make you feel FABULOUS and unstoppable! If there is anything else at all we can help you with, feel free to contact our Customer Service Department to speak with one of our Bra Fit Experts at 1-877-728-9272 from Monday through Wednesday 8:30 a.m. – 9:30 PM Eastern Standard Time and Thursday through Saturday 8:30 a.m. – 6:00 p.m. Eastern Standard Time. Our team of style and fit experts would be happy to review your measurements with you and help you make a selection from the fabulous assortment of intimate apparel that we have to offer!
0 stars. BN could avoid these poor reviews by being straight with their customers and their product descriptions. Instead of gracefully refunding my money when they could not fulfill an exchange, they "credited" my account without my approval. Having received a faulty product in the first place and paying for shipping twice, this is just insulting. Just refund my money and do not reply with a long apology saying your experts can help me find the right product. I will not be manipulated or condescended to.
We sincerely apologize for any issue you experienced with your recent order. We regret to hear that you received a faulty product, and certainly don't want you to have to incur shipping costs in this instance. We attempted to locate an order that you might be referencing, but don't see any order in our system for you. If you still require any assistance with your exchange or refund, please contact our Customer Service Team at 1-877-728-9272 at your convenience. We never try to manipulate our customers in any way, and would appreciate the opportunity to rectify this situation.
After placing an order at BareNecessities.com and paying for overnight delivery, at a great rate of only $5.00, it does seem it was too good to be true. I ordered on a Wednesday and was guaranteed By Friday. They never shipped they package and kept lying when I called. They said since they could not make the timeline they will refund. This is NOT what I wanted, I wanted my merchandise. I said OK to deliver until Sunday I leave for a trip on Monday. They would not accommodate and really had no sense of care.
This is the ONLY place I get my underwear. The bra selection is fantastic and I can get my favorite brands for very very cheap. Especially when there's a sale which there seems to be one about every day. I've only had them ship me the wrong item once and they let me ship it back for free. And I have gotten a few bras that didn't fit because the brand was cheap and not worth it. But now that I know I fit in the goddess bras I only buy goddess. When I first joined Amazon didn't even carry my bras so I'm very very pleased with this site. The shipping isn't Amazon fast but it's still good and over a certain price they'll let you ship for free. Plus they have buy one get one free sales which you won't find on Amazon. Nothing here is a knock off and if you know what you need you can't beat the prices. All of my bras have lasted for years. Very satisfied with the site.
I am changing my review based on updated customer service from Bare Necessities. They contacted me to resolve the situation I wrote about here. Within one day all of my past orders were back up in my account and they sent me a coupon as an apology. I am very happy with the results. The only thing I have to say is that it took this review to get action which I don't think should have to happen. I think it should have been resolved quickly the first time around. So that everyone can see what the original problem was, following is what I originally wrote in my review which has been resolved. (I ordered from Bare Necessities for years and spent hundreds of dollars. I recently logged into my account and my history showed "no orders". Numerous orders were shown the previous day. I contacted customer service and they told me they would research it and get back to me. After over two weeks of back and forth emails, always generated by me, since not once did they get back to me as they promised, I have finally given up on this company. I use past order history to reorder and check sizing so having my order history in my account is important to me.) AGAIN, THIS HAS BEEN RESOLVED SO I CHANGED THE REVIEW TO FIVE STARS.
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Thank you so much for taking the time to share your important feedback with us. We sincerely apologize for any confusion regarding the promotional code that you were provided with for having completed the survey. Certain brands do not permit us to include them in this particular promotion when sending out the discount code to survey respondents, but please feel free to reach out to our Customer Service Team so that we can personally assist you with applying that discount to the garments you were hoping to purchase. Our knowledgeable team of Bra Fit Experts can be reached at 1-877-728-9272 and would appreciate the opportunity to assist you. Our hours of operation are Monday through Friday 8:30am-10:00pm and Saturday & Sunday 8:30am-6:00pm EST - we look forward to having the pleasure of speaking with you!