BannerBuzzReviews 1,361

I purchased a custom sticker that BannerBuzz would design. Once I saw the mockup. I requested a return. I did not get a response, a return, or the product.

The process is a little clunky but the product is very well done.

Knowledgeable folks eager to help who produce a quality product within the promised time. A great experience.

I could barely find the place (local pickup). They make signs, yet there is no sign on the front of the building to identify the location. My order actually arrived for pickup 10 days prior but they didn't call or email to notify me it was ready for pickup. Multiple people couldn't find the item in the warehouse (it was a chaotic mess). They finally said it "was in the back" and asked me to specifically wait 25 minutes so they could get it. They were polite about it, but it all seemed very shady.

Easy to order and fast to ship. The website was easy to navigate and the prices are reasonable. Very happy with the quality of the product.

I ordered a banner over a month ahead of an event thinking it would be here for on time, I placed my order and thought I was good to go. Two days after the expected delivery date I contacted them to see where my package was. I was told that they had sent me an order confirmation email that needed to be checked and okayed before the banner was sent out. After scouring my email, I found no such email. When I explained this I was told that they had sent the email and that there was nothing they could do but get the product to me after the event. I would have really appreciated a phone call or other form of communication alerting me to the issue. Not impressed with their customer service on this one.

The ordering process was smooth. Best of all was the product!

I have no idea how nice my flag is, because it is still with FedEx. I ordered on 6/12 with an estimated delivery date of 6/17. Wow, that's fast! Sounds great! It'll show up in time for my event, too! It didn't show. Tracking data showed it was shipping from India. By 6/15, it made it to the US, several states away from me. It's still there two and a half weeks later.

Just not the quality or standard I need as a professional business

I sent in a request for a "single ply" flag that has a logo on both sides. I even got a call from the company assuring me that it was possible to have a logo on both sides of one piece of fabric. It HAS to be like that for my use, and I was assured that would be the case. Flag is beautiful, but it's 3 pieces of fabric. Not what I ordered and for my purposes completely wrong.

I was initially impressed by the feedback given as to how the final product would look, allowing me to make adjustments to get a quality product. Then the banner was received 3 days earlier than forecast. The fabric & print quality were excellent. I would definitely use this company again

Overall l great experience! Easy, Quick, and Efficient! Excellent!

I purchased some business cards. I couldn't find a place on the website to look them over before purchasing nor was I directed to a place to look them over them. From what I could see they looked good so I payed for them and purchased the shipping that would get me the cards on time. Two days later I get an email saying I need to approve them. So, I approved them and sent an email immediately. I told them I needed the order canceled or they need to get them to me by the date I was told they would arrive when I purchased them. I got no response until a few days later saying they would now ship. I talked with someone on the chat on the website. I told him I needed to be refunded because of everything I said above and now they weren't going to be there when I needed them. He told me someone else would reach out to me. Someone ended up calling. The man on the line told me it was too late, they had already made the cards and used the supplies. I told him I didn't care and that the company should just eat the costs because of the situation and their lack of responsiveness. Nope they wouldn't do it. I told him I would never purchase from them again and I would make sure everyone who did ask for business card recommendations knew not to go to BannerBuzz. Your customer service was awful and your website should have made me review the cards before I purchased them. It's a very bad way to do business. The cards looked very good when they arrived (about 2 weeks too late)! Too bad because the experience ruined it for me. Lost a customer! I would have given it zero stars if that were an option.

This is my 3rd time buying from you, and never have i had so many issues, and apparently 6 different people responding to one email... idk, work on talking to your coworkers maybe, something. Just do better.