BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
They don't just automate. They ensure the product is correct and they execute.
The employees were very kind and helped me with what I needed
Hey Madison! Thank you for taking the time to share your experience! We’re so pleased to hear that our team was kind and helpful in assisting you with what you needed. Providing friendly and reliable service is always our goal, and it’s great to know we met your expectations. If there’s anything else we can help with, please don’t hesitate to reach out.
I sent two separate messages informing BannerBuzz that I needed an additional yard sign created from one of the images I uploaded. This was done when I approved the order before anything had been made. I sent a third message the day after the order was approved. All of my messages were ignored and I was told they couldn't do anything about it.
Hi James, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Punctual delivery! Exactly as anticipated! We were able to upload our logo and the company exceeded our expectations!
Hey Mariam! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience, you did what I asked for. I I'm so excited to have this so our classmates can have pictures taken of our 50 year reunion. Thank you so much. Found on the internet.
Hey Cathy! Thank you so much for your kind words! We're honored to have played a small part in such a special occasion. It’s wonderful to hear that everything turned out just as you hoped, and we’re so glad the backdrop will help capture memorable moments from your 50-year class reunion. We truly appreciate you choosing us and are thrilled you found us online. If there's anything more we can do for future events, we’re always here to help.
As a startup in need of a banner for an event I was able to use the online tools with bannerbuzz and engage their designer to make it perfect! We got exactly what we needed and even got it early! Great customer service
Hi David, Thank you so much for your kind words! We're thrilled to hear that our online tools and design support helped bring your banner to life—especially for such an important event. It’s great to know everything arrived ahead of schedule and met your expectations. We truly appreciate your trust in us and look forward to supporting your startup’s future needs!
Thank you for making it an easy and efficient process. Shipped in a timely manner and received as agreed upon.
Hey Dorothy! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I will never use this company again. You should FIRE all of your customer service reps if they all are trained like the one, I had the disservice of dealing with. My product wasn't spaced as the draft showed upon approval. Customer service sucks
Hi Sandra, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to work with and quick service. Great design tools and helpful customer service.
Hey Chris! Thank you for your kind words! We’re so glad to hear you found our design tools easy to use and that our team was helpful throughout the process. Providing quick, reliable service and a smooth experience is what we aim for, and we’re thrilled we could deliver that for you. We look forward to working with you again on your next project!
I paid 2-day delivery to get it on Friday and stiill, didn´t get it on time. It got delayed in production despite I called specifically to make sure it was on time. I had to call again on Saturday morning to make sure it was produced. It was served on a Monday. I had to find a different provider to produce it locally as it didn´t arrive on time for our event.
Hi Peter, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Site is easy to use and customer service was fast to respond and took care of my issue with my mistake at checkout
Hey George! Thank you for your positive review! We're glad to hear you’re happy with the product and found our website easy to use. It's also great to know our customer service team was able to assist you quickly and resolve the issue at checkout. We’re always here to help and ensure a smooth experience from start to finish. We appreciate your support and look forward to assisting you again in the future!
I have not received my flag and have contacted you about the response from Fedex that you must file with them about a lost product... it's been more then a month and still no flag or refund...
Hey Thomas! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Haven't seen the flag yet to give 5 stars... and if the letters are bold like I would like, it will be 5 stars, thank you!
We've used BannerBuzz for almost 10 years and have always enjoyed services. This last order was drastically different. The communication barrier with the Indian based call center was detrimental to the production process. It dragged things out for days and ultimate our order worth hundreds of dollars arrived the day after our event. It's unfortunate, but we are now seeking alternative vendors to use.
Hi Vanika, We’re truly sorry for the inconvenience you faced with your recent order and sincerely apologize that the delivery did not arrive in time for your event. As mentioned in our email communication, we had tried our best to deliver your orders by the 18th April. Unfortunately, due to logistics constraints, that did not happen. Regarding the second order, as per our shipping policy noted on the website, it had an 11% chance of being delivered by the event date and it did arrive within that window. Since this impacted your event, we’ve processed a full refund for one specific order mentioned in email. The refund should reflect in your account within 5–7 business days. We truly value your feedback and your trust over the past 10 years. Your comments have been noted and will help us work towards improving our service. If you need any further assistance, please reply to the same email thread.
This is my second banner I've had done here and it was perfect! The client was very happy. I thought it was odd that it was being sent from India, though. One reason I initially used this company was because it was based in the US. The shipping time was fine, though... amazingly. I assume that's how they keep the prices low.
Hey Steph! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good experience. Detailed design support, proactive communication and response, very nice end product.
Hey Dana! Thank you for sharing your experience with us! We're so glad to hear that you had a positive experience with the Hop Up Display—from the detailed design support to our communication and the final product. We truly appreciate your kind words and are thrilled that you're happy with the result. We look forward to working with you again on your next project!
Great customer service and product quality. We will continue to order
Hey Mike! Thank you for your kind words! We're thrilled to hear that you're satisfied with both our customer service and product quality. It's wonderful to know that you plan to continue ordering from us, and we look forward to assisting you again in the future. If there’s anything else we can do for you, please don't hesitate to reach out!
Ordered one product, was told I should switch to another and then it came as not what I wanted. I reached out to see if they would make it right and was told I approved the switch to this product (I did, but without realizing it was different). So beware if you decide to order that they will not make it right if it arrives different than you intended. I took my business elsewhere
Hi Haley, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to use design tool, fast turnaround and shipping. Very satisfied with the quality as well. Highly recommend!
Hey Corey! Thank you for taking the time to share your experience! We're delighted to hear that you found our design tool user-friendly, appreciated the quick turnaround and shipping, and were pleased with the quality of your order. Your recommendation means a lot to us, and we're grateful for your support. We look forward to serving you again in the future!
Stunned with the quality for the money. All 6 are excellent. The largest format one I got was a 3x30 for a festival stage. They all came out great. Fast approval. Fast shipping. Highly recommend. I will be back to banner buzz! Emails were prompt. When they had issues with resolution I was immediately notified and the issue was immediately fixed. Excellent customer service.
Hey Michael! Thank you for your amazing review! We're thrilled to hear that you’re impressed with the quality of your banners. It’s great to know that everything turned out great and that our team was able to assist promptly with any resolution issues. We truly appreciate your recommendation and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out!
I had issues with proofs. The company reached out to me and corrected the proof issue. The banner is nice.
Hi Tracey, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Pearlie! Thank you for your thoughtful review! We're so glad to hear that you value the care we put into every order. While we use automation to streamline the process, ensuring accuracy and customer satisfaction will always remain our top priority. It's wonderful to know our efforts made a difference in your experience. We truly appreciate your support and look forward to serving you again!