BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fix it. Part of the order had the right finish but not the rest slow response from online customer service
Very affordable and timely. Easy corrections to graphic. Shipped fast and arrived before due date.
Hey James! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have BannerBuzz for years for Trade Shows or Special Events and I always display a product that has the "WOW" factor! Reccomend!
Hey Maura! Thank you for your amazing feedback! We're thrilled to hear that BannerBuzz has consistently helped you create standout displays for your trade shows and special events. We truly appreciate your recommendation and look forward to continuing to provide products that bring the " WOW" factor! If you ever need assistance or have new projects, feel free to reach out—we’re here to help!
While I enjoyed working with Bannerbuzz. I have not received my order and have not received an update on the status of my order.
Hey Patricia! Thank you for reaching out, and we apologize for the delay in receiving your order. We are pleased to inform you that your order has already shipped, and we will be sending the tracking details to your email shortly so you can track its progress. We understand the importance of staying updated and appreciate your patience. Should you have any further questions or need assistance, please don't hesitate to contact us.
I really love the quality and work provided by BannerBuzz. My only issue it the arrival time does not match to the actual time. So if you are buying it for a special event or presentation I would recommend ordering at least 1-2 months ahead of your event.
Hey Arica! Thank you for sharing your experience with us! We’re thrilled to hear that you are happy with the quality of the products and the work provided by BannerBuzz. We do apologize for the delivery time not aligning with your expectations, and we appreciate your recommendation to order in advance for special events or presentations. While late delivery is a rare occurrence, we always strive to ensure that our products reach our customers on time. We value your feedback and will continue to work hard to improve our service. We look forward to serving you again in the future!
We were able to receive the table right in time for our event. The table cloth fit perfect. The logo was easy to see and read. We are pleased with the product
Hey Shawnique! Thank you for sharing your experience with us! We are so happy to hear that your custom tablecloth arrived right on time for your event, fit perfectly, and displayed your logo clearly and beautifully. It’s always our goal to deliver products that meet and exceed expectations, and we’re thrilled that you are pleased with the result. We look forward to assisting you with your future needs!
It's crunch time. The numerous clients are late getting graphics to you. The person responsible for requesting, reviewing and submitting the graphics- was the wrong person. The graphics are horrible. The deadline was yesterday. Overnight you recreate graphics; modify existing graphics and upscale (praying) you get something useful. Approval from leadership same night (Monday); then submit to BannerBuzz. On Friday of THE SAME WEEK, by international courier, a step and repeat 10'x8' background is received. You hold your breath and open the box, you unfold and hang the background. The tears well up in your eyes. The effort paid off. Results? YOU ARE BLOWN AWAY AND SO IS THE CLIENT! Thank you BannerBuzz and team!
Hey Jeff! Thank you so much for sharing your story with us! Reading about your journey — from the challenges you faced to the incredible moment of unveiling the finished backdrop — truly moved us. We are honored to have played a part in helping you deliver such an important project under pressure. Knowing that both you and your client were blown away makes all the hard work worthwhile. We are grateful for your trust in BannerBuzz and look forward to being part of your future successes!
Bad from start to finish; multiple attempts to resolve; cuts were bad - ear looked like an elf
Hi Nathan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great experience. Easy communication. Very helpful and polite service
Hey Mary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The process of submitting my art shouldn't be that difficult. I used your specs sent a doc and the feedback on my art wasn't great. They kept saying do you want more than one logo on your step and repeat sign. But I had 30 logos. I was confused. I wish someone had suggested bigger logos as I've never done this before and wish I knew how to space those better. The lines and indicators didn't work correctly, were not helpful. Quality seems good. Delivered ahead of schedule which was great. Invoice is hard to find in the portal.
Hi Cory, Thank you for sharing your feedback. We apologize for any difficulties during the ordering process. The design team reached out to clarify the logo selection because the two-logo pattern was chosen, but only one logo was provided, ensuring no miscommunication. We appreciate your patience throughout. We're glad the quality met expectations, and delivery was ahead of schedule. Regarding the invoice, a confirmation email has been sent again, and you should find it there. We’ll review the feedback you received and ensure clearer guidance for future orders, especially with logo sizing and spacing. We’ll continue working to improve our process for a smoother experience.
Responsive to emails, as well as delivered a quality product.
Hey Jeremy! Thank you for your kind words! We’re so pleased to hear that you had a great experience with our team and that you were happy with the quality of your product. We strive to be responsive and ensure that every order meets your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to working with you again!
I still haven't received my package. I was never sent tracking information so I have no idea where it is or if it was delivered at all.
Hey Vance! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Excellent service and fast delivery. I could not imagine a more professional service.
Hey Anita! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Had to pull a banner that I purchased preinstalled, and it tore on a second use. They refused to issue credit for it and I ended up having to buy another banner.
Hi John, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very great job done. Thanks to the design team for being so accommodating. Done on very short notice and very professional looking
Hey Hannah! Thank you so much for your thoughtful message! We’re absolutely delighted to hear that you’re happy with the final result and that our design team was able to accommodate your request on such short notice. It’s always our goal to deliver high-quality, professional-looking products—especially when time is tight—so your kind words truly mean a lot to us. We’ll be sure to pass along your thanks to the design team. If there’s anything else we can assist you with in the future, we’d be honored to help.
I had an issue with the sizing. Just bring informed that they could help was just amazing. Most places we'll just tell you to fix it yourself.
Hey Bret! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We previously purchased a vinyl banner, which lasted several years. This time, we bought a banner, and unknowingly, it was fabric. It tore during the first assembly, sliding it onto the polls. BannerBuzz would not replace so we would not recommend and will not be purchasing from them again.
Hi Angela, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
This was the second time using this company. Both times I paid extra for priority overnight shipping and both times it did not arrive the day it was supposed to - thankfully I gave myself some buffer room with the timing and I could still use it for my event. The first time I bought a step and repeat banner and frame. The frame banner arrived on time but the frame arrived late (the next day) which I assumed would be shipped together. The second order was for a giant check (and I even went without receiving a proof to streamline the production process so it was shipped out on time) and it was due to arrive on a Friday but when checking the tracking number that morning it was not estimated to arrive that day so I called customer service to ask why and they said that it was ready for shipping but FedEx did not pick it up the previous day. I understand they can't control FedEx but it was annoying because I needed it on Monday at 4pm, they confirmed that it would still be delivered by then and it was. After the second time this had happened, I called afterwards to request a refund for the extra shipping cost that I paid for and they did refund me but I no longer have faith in the product arriving when it is scheduled to and I will be mindful of that if I order again.
Hi Madison, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We ordered huge vertical banners for our biggest fundraiser of the year — shipped in time and followed specific instructions for the artwork. High quality
Hey Denise! Thank you for your kind words! We're thrilled to hear that the vertical banners arrived on time and met your expectations — especially for such an important event. It’s great to know that the team followed your artwork instructions carefully and that you were pleased with the quality. We truly appreciate your trust in us for your biggest fundraiser of the year, and we look forward to supporting your future events as well!
I received my custom table cover today and I am very happy with it. It fits my table perfectly! Now it will be protected from the weather. The cost was reasonable and my experience with customer service was also great
Hey Theresa! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lanny, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.