BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I received great service and quick responses to my questions.
The ordering site is very easy to use.
Product arrived past date for use. I want a refund for this!
Hi Grayson, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I ordered my flags for a special event and paid additional for expedited shipping to guarantee I had them in time. The shipping was delayed for some reason multiple times and I did not receive them in time for my event. I made several phone calls and kept getting told I would receive a call back within the hour and have still not heard from anyone.
Hey Todd, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Amazing work and fast service. Item is exactly what we wanted. Thank you
Hey Ofelia! Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the work and fast service, and that your item turned out exactly as you wanted. Your satisfaction is our top priority, and it’s always great to know we’ve met your expectations. We appreciate your support and look forward to assisting you again in the future!
They had to rework my low resolution artwork and it came out beautiful. The material is high quality and wrinkle resistant. Good prices and fast turnaround too.
Hey Tina! Thank you for your wonderful feedback!
It’s so refreshing to hear that you had such a positive experience with us. We're especially glad our team could help rework your low-resolution artwork into something beautiful—it's always our goal to make sure your final product exceeds expectations. We’re also pleased to know you were happy with the high-quality, wrinkle-resistant material, competitive pricing, and quick turnaround. Your satisfaction means the world to us! We truly appreciate your support and look forward to assisting you with your next project.
Easy ordering. Quick shipping. Great product! Worked perfect for advertising.
Hey Terri! Thank you for your wonderful review! We're thrilled to hear that you found the ordering process easy, the shipping quick, and the product perfect for your advertising needs. We appreciate your feedback and are so happy to have been a part of your project. If you ever need anything else, feel free to reach out!
I order a vinyl banner and couldn't be more pleased both with the quality, service and price. Just make sure you upload a high resolution image and the image pans out to the image size you are getting. Thank you Banner Buzz team for working with me.
Hey Daniel! We apologize for any inconvenience this may have caused. We've made every effort to simplify the process and offer the best features to our customers. However, we recognize that there is always room for improvement. Your feedback is valuable to us, and we will definitely take it into account to enhance the customer experience. If you have any other concerns, please don't hesitate to reach out to us.
I had an initial design issue. Contacting the customer service 800 number salved the problem in just a few minutes. Very satisfied.
Hey Stephen! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very affordable. Excellent quality, prompt service and delivery.
Hey Jeanette! We’re thrilled to hear that the table top banner was a hit for your conference! Thank you for highlighting the affordability, quality, and our prompt service—we love knowing we could help make your event a success. We truly appreciate your support and look forward to assisting with your future needs!
I ordered my banner and when there was a problem with delivery I called immediately and spoke to many people.
I was promised delivery on April 4th by End Of day.
That was stated in an email from Banner Buzz.
Not the best experience.
They may make a great product in great quality but if not delivered on time BIG Problem.
Hey Martin, We’re sorry for the inconvenience caused and truly appreciate your patience. We always aim to provide efficient service to every customer. As our team has already reached out to you, we wanted to confirm that a refund request has been submitted on your behalf. It will be processed within 2 business days, and depending on your bank, it may take up to 7 business days for the amount to reflect in your account. If you have any further questions, feel free to reach out—we're here to help!
Excellent Service on all areas. Fast Shipping too. Great product as well.
Hey Kerri! Thank you for your kind words! We're thrilled to hear that you were pleased with our service, fast shipping, and the quality of your product. It’s always our goal to provide a smooth and satisfying experience from start to finish. We truly appreciate your support and look forward to assisting you again in the future!
I was shocked how quickly the banner arrived, and was very happy with the quality!
Hey Tom! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything went as well as any I have had. The product is perfect and as described, high quality, great color, durable, arrived ahead of schedule. Can't ask for more.
Hey Marlena! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Seems smooth so far, waiting to see the product
The banner was good quality, but I paid for two day delivery and the product was printed in India and got stuck in US customs and it took more than a week to arrive. In fact, it arrived on the same day as my customers and I put it up halfway through the event. Had I known it would take more than a week to arrive I would've ordered somewhere else.
Hi Ivan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Never received. Kept getting review emails and never received order at all
Hi Brea, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Exactly what I wanted, a great quality product and they got it to me in a very short period of time. The website allowed tons of customization options that really expanded the possibilities of what I could get.
Hey Jason! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great design features, though I found using a mobile device a little problematic.
It's my first time purchasing Banners and all the process was amazing, prices, lead time, attention
Hey Francisco! Thank you so much for your kind words! We’re thrilled to hear that your first experience with us was a great one—from the pricing and lead time to the attention you received throughout the process. It’s always exciting to welcome new customers, and we’re so glad we could make your first order a smooth and positive experience. We look forward to many more successful projects with you!
Banner Buzz kept me in the loop every step of the way when it came to making sure the quality was what I wanted. It really means alot. This Banner is the start of our non profit cosplay group! It will mean we can stand out and advertise more during events we are apart of. Our first one is to raise money for the Ronald McDonald House and it means so much we can do it with an amazing banner.
Hey Tiffany! Thank you so much for sharing your incredible story! We're truly honored to have played a small part in helping launch your nonprofit cosplay group with a banner that reflects your passion and purpose. It means a great deal to us that you felt supported throughout the process—we believe every detail matters, especially when it’s for something as meaningful as your first fundraising event. Wishing you all the best at your upcoming events! We're cheering you on and look forward to helping you stand out even more in the future.
Did not receive my item as scheduled and having hard time to receive a refund
Hi Elvira! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Paid for expedited shipping. Arrived one full week later than the promised ship date. Needed for a trade show. Missed it. Called and was told by banner buzz that it was a fed ex problem and that they could not help me.
Hi Susan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Steven! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!