BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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One of our blowers arrived smashed in, and BannerBuzz folks responded immediately and told me they would send a new one right away. Also, love our groom and bride inflatable tube people!
Love the inflatable wedding tube people!
The sales agent did not speak English very well. Was very hard to communicate and was very difficult to get him to understand the "artwork order was exactly the same as the previous order. I provided the previous order number. After at least six other communications the art and graphics were approved.
Hi Joseph, Thank you for your feedback, and we sincerely apologize for the communication difficulties you experienced during your order process. We understand how frustrating it can be when there's a language barrier, especially when trying to communicate something as specific as reusing artwork from a previous order.
We appreciate your patience and persistence in working through the issue, and we're glad the artwork and graphics were ultimately approved. Please know that we are actively working on improving our communication and training to better support our customers and avoid such challenges in the future.
If there’s anything further we can assist you with or if you have any additional concerns, please don’t hesitate to reach out—we’re here to help.
Still have not received my order... or a refund... submitted my files and asked if they will work or if not, to be issued a refund.
Hi Stefanie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was ordering for 5 windows and every step of the way any questions I had were answered. Wish I ordered these sooner! We will definitely order more for the rest of the windows.
Hey Heather! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Exactly what we needed and expected, colors were true to my files and the shipping was fast and on time. Thanks!
Hey Olivia! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was super fast, easy to custom on the website, and it showed up before it was supposed to.
Hey Tiffany! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We have had multiple orders that we have had negative experiences with the customer service department.
Hey Tabitha! Thank you for taking the time to share your feedback. We're pleased to hear that you are happy with the product itself, but we're truly sorry to learn about your disappointing experiences with our customer service team. This is certainly not the standard of service we aim to deliver. Your concerns are important to us, and we take them seriously. We would ensure a smoother experience in the future. If you need any assistance or any help please feel free to connect.
I am very disappointed in the quality of the vinyl banner. It was only up a few days when the grommets tore and it fell. It's been repaired repeatedly and is still tearing.
Hey Sarah! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We ordered logo letters for an upcoming event. Had never ordered from you before. The items were even better in person than pictured. Beautiful!
Hey Kim! Thank you for giving us a try and for sharing such wonderful feedback! We're delighted to hear that the logo letters exceeded your expectations and looked even better in person—what a fantastic compliment! We hope your event is a great success and would love to work with you again on future projects.
It was a little touch and go with the proof process but the communication, and helpfulness made this a great experience. The banner turned out better than I ever imagined. Thank you!
Hey Alexia! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We purchased a banner for our yearly annual meetings to offer our members a place to take pictures and to help our registration desk be recognizable. We experienced excellent customer service with Banner Buzz and the print quality is amazing!
Hey Melissa! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Loved that the designers sent me proofs to make sure that everything looked good before processing the order. The only thing I would suggest is that the designers read the design comments carefully before sending the proofs, it would have saved some time. Other than that, great service and quality đź‘Ť
Hey Eddie! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great Service, shipping, communication and quality of product. Have never been disappointed!
Thank you, Joel, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Always on time with quality materials that meet my needs again and again...
Was exactly what i was looking for, looks great on our work vehicle.
Hey Clint! Thank you for your kind words! We're thrilled to hear that the item was exactly what you were looking for and that it looks great on your work vehicle. We truly appreciate your feedback and are glad we could meet your expectations. If you need anything else or have any future needs, don’t hesitate to reach out. We’re here to help!
Whether I have ordered collectors cards, brochures, banners, etc. all the products I have received from Banner Buzz have been good quality and a price that beats all other competitors.
Hey Katie! Thank you so much for your wonderful feedback! We're delighted to hear that you've consistently been satisfied with the quality and pricing of our products. Your continued trust in us means a lot, and we're thrilled that we've been able to meet your expectations with each order. If you ever need any assistance or have new projects in mind, we're always here to help. We look forward to serving you again!
We had to revise my order on the design side (which was also a complete mess) a few times but i was still assured that my order would arrive on time. It did not. My order arrived 2 days after my event was shceduled which was the entire reason i ordered from you.
Hi Matthew! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Do not listen to customers request, do not have good color choices.
Hey Brian! Thank you for sharing your experience with us. We're truly sorry to hear that the product did not meet your expectations. We understand your concerns. Please know that we are constantly working to expand our options and improve both quality and customer experience. Additionally, your order was processed based on the artwork that was approved at your end. That said, your satisfaction is very important to us. If there’s anything specific we can still assist you with or clarify further, we’d be happy to help.
I have purchased from Banner Buzz in the past and had a great experience. This time the online portion was no different except for the fact that I made an error in my initial order. When I called customer service there was a language barrier that caused great confusion. Not only did I find it hard to understand but he struggled to comprehend what I was asking. I politely ended the call and created another help ticket to talk with another customer service representative. I had the same issue with her. I own my part of the challenge but I also feel that the fact the representatives weren't able to understand what I had done (ordered the stand but not the package that included a banner) to help remedy the situation. I ended up having to cancel my order.
Hey Stacy! Thank you for your feedback, and we sincerely apologize for the inconvenience caused during your recent interaction with our customer service team. While we're glad the online ordering process went smoothly, we're sorry our communication fell short in resolving your concern. Your refund has been initiated and will be processed within 5-7 business days. We value your past business and hope to serve you better in the future. If you need any assistance, feel free to reach out. We'd be happy to help.
The only thing missing is an easy to find customer review for products.
Thank you, positive experience, very well presented, confidence for positive acceptance
Hey Manfred! Thank you for your kind words! We’re glad to hear you had a positive experience and that everything was presented clearly. It’s wonderful to know you feel confident in your order — that’s exactly what we aim for! We appreciate your support and look forward to assisting you again in the future.
Overall satisfied with the result. The back and forth system with changes is a bit clunky in communication exchange. It works though and got the job done.
Hello! Thank you for sharing your experience with us! We’re glad to hear you were satisfied with the service and the final result. Your feedback about the communication process is valuable, and we will work on making it smoother for future interactions. We're happy to know that, despite the minor communication hiccups, we were able to get the job done to your satisfaction. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Lynlea! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!