BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had a lot of issues with my file I uploaded and they bent over backwards to make sure I was satisfied.
Very responsible and prompt update on each step. They helped with design and it looked good
Hey Manuel! Thank you for your kind words! We’re so pleased to hear that you had a smooth experience with us and that our team was able to assist with the design process. It’s great to know that everything turned out just the way you envisioned. If you need help with any future projects, we’re here and happy to assist!
I designed my own cards. They were able to make sure my QR code was readable. Processing and shipping did not take long and the quality it very nice. I am very pleased
Hey Sheyanne! Thank you for your wonderful review! We’re so happy to hear that your custom-designed cards turned out exactly as you hoped, especially with the QR code coming through clearly. We take pride in making sure every detail is perfect, and it’s great to know you're satisfied with both the quality and the quick turnaround. If you ever need more custom cards or anything else, feel free to reach out—we’d love to work with you again!
If you are expecting to get your order overnight with overnight shipping, you'll be very disappointed. We paid for overnight shipping for an event that was three days later…we received the item a week later. Their resolution was to give us 50% off the shipping expense. Will never use again. Poor customer service.
Hi Ellen, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Now I'm trying to think of other reasons to have custom banners made. You made this so fast, cheap and easy!
Hey Laura! Thank you so much for your review! We’re thrilled to hear that your experience with us was fast, affordable, and easy. We love that you’re already thinking of new ideas for custom banners! If you ever need more, we’re ready to help bring your ideas to life. Looking forward to serving you again soon!
I understand why it was the cheapest. I also paid for shipping and it showed up much later than the website initially said it would.
Hi Joel, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was skeptical because I didn't get to see the proof but the runner was perfect
Hey Toni! Thank you for the kind words! We understand how important seeing a proof can be, and we’re thrilled to hear the runner turned out perfect despite that. It’s always a pleasure delivering a product that exceeds expectations. Looking forward to your next order!
I needed a banner within a couple of weeks, I submitted my logo and they were very quick to get back with my on design changes that needed to happen, and once I approved the design I had the banner within a week. The banner is great quality and I'm super happy with it, will definitely use them again for future needs!
Hey Eric! Thank you for sharing your experience! We're so happy to hear that you received your banner quickly and that it turned out just the way you wanted. It’s great to know our design team could help make the process smooth and easy for you. We look forward to working with you again on your future projects—best of luck with your business!
Easy to navigate website and prices are very affordable
Received incorrect sign, printed upside down on back, error has not been corrected
Hi Laura, we're sorry for the inconvenience caused. We always aim to deliver products as per our customers' requirements, and it's unfortunate that you faced an issue. As noted, our team has provided a resolution on your concern. However, as your feedback is important to us, we will surely consider it to make the customer experience better.
So Easy to use this site and place an order!
The Step and Repeat Banner arrived folded with deep creases. Luckily it ordered in time to be displayed for days to get some of the creases out. Disappointed it wasn't rolled to avoid deep creases. The print throughout the banner was smaller than expected as well making it hard to read.
Hi Jollyn, we're really sorry for the inconvenience caused. We always aim to process orders based on the artwork provided and ensure secure packaging to avoid any damage. It's unfortunate that you experienced an issue. Rest assured; our team will be reaching out to you shortly to address your concerns.
Easy, lets see if the product is good
Very Satisfied with product Best. Love the quality and the processes time is fast.
Hey Alondra! Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the product and impressed with our service and turnaround time. Your satisfaction is our top priority, and it means a lot to know we’ve met your expectations. If there’s anything else we can assist you with in the future, don’t hesitate to reach out!
I ordered a step and retreat kit for an event and it arrived without the stand.
Hey Colleen! Thank you for reaching out. We understand your concern regarding the missing stand. Upon checking your recent order, we noticed that it was placed for the graphics only, without the hardware. This differs from your previous order, which did include the full kit i. E. with the hardware. That’s why you’ve only received the graphic portion this time. If you need to purchase the stand separately, we’d be happy to assist you with that.
Great and professional experience. From start to finish everything was easy to follow and the product was above and beyond.
Hey Kim! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered decals from them and they came damaged, they won't replace because even though they admit the items are damaged I am a few days passed their policy timeframe to help. For a company that boasts good customer reviews you would think they would want to make things right.
Hi Victor, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I have been a repeat customer for Bannerbuzz. Unlike, past couple of times, this time, I received the products delivered as projected. The products print/color/quality came as expected.
Hey Sanjay! Thank you for your continued trust in BannerBuzz! We’re delighted to hear that your order arrived on time and that the print, color, and quality met your expectations. Your feedback is invaluable to us, and we’re glad we could provide a seamless experience this time. We truly appreciate your loyalty and look forward to serving you again in the future. If you need any assistance, please don’t hesitate to reach out!
It's ALWAYS good to be detailed about your order because unforseen delays caused my order to arrive AFTER the event for which they were needed. Nothing anyone can do when your order is on a plane in another country! 😗 Product was done well for the most part.
Seems like this time I kept getting emails four times of the same thing. That was aggravating. I haven't seen the end result so it's a wait and see situation here.
Fantastic products that were delivered earlier than expected. Thank you Banner Buzz!
Hey Cassidy! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
These guys are liars and scammers. I placed an order for some vinyl decals. A couple hours after my order, the scope of my project changed and I needed to cancel the order. I called them to cancel my order. I logged in and the order was showing as processing. I reached out to them and they told me that the order was on hold and someone would be contacting me the next day to process the refund. I thought that was odd. I told them that I was concerned that they were going print it. They assured me they would not. Then... I get a call the next day and the guy tells me that they can't cancel my order because it had already been printed. I then asked for proof and I was told that someone would get back to me in a day or two with photos. Knowing they were lying about printing my order, I told them as much. I said that if they couldn't provide proof then I would simply dispute the charge with my credit card company. NOW... Banner Buzz is REFUSING to ship the "already printed" order out (because they haven't printed it) and they are refusing to give me a refund. THEY ARE JUST TAKING MY M ONEY! THAT IS THEFT! Needless to say, I contacted my credit card company who refunded me my money. You should know, THESE GUYS ARE LIARS AND SCAMMERS IN THE TRUEST SENSE. I know they are cheap but you get what you pay for.
Hi Mike, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Our school relies on BannerBuzz for all our promotional and branding requirements. They offer a wide range of high-quality products that effectively meet our needs, from banners to custom signage. Throughout our experience, we have encountered no significant problems. On the rare occasion that a minor issue arose, their customer service team promptly addressed it and resolved the situation efficiently, demonstrating their commitment to customer satisfaction. Overall, we have found BannerBuzz to be a reliable partner in enhancing our school's visibility and brand image.
Hey Brandon! We sincerely appreciate your thoughtful feedback and your continued trust in us for your school's promotional and branding needs. It’s fantastic to hear that our wide range of high-quality products has been meeting your expectations. We’re pleased that our customer service team has been able to promptly assist you whenever needed. Ensuring a seamless experience for our customers is our top priority, and your kind words motivate us to keep delivering excellent service. Thank you for choosing BannerBuzz as your trusted partner. We look forward to continuing to support your school’s branding efforts!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ryan! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!