BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Our ordered ended up delayed in shipping. I think this was caused by the time zone difference at first, then there was an unwarranted delay to ship on one product.
We are struggling with delivery and each email kept telling me that priority shipping has an 89% chance of happening. I thought it was weird language, but I figured out was because it wasn't going to be here by the date I pad priority for.
While the product was fine, my experience with customer service was awful. First of all, this is NOT an American company. The product was printed and shipped from India. Communications were almost impossible due to broken English. They sent me proofs from someone else's job, and for a week straight, we went back and forth on proofs they kept sending me — ones I never asked for in the first place — telling me that if I didn't approve them in time, it would affect my shipping date. The "new cost" for shipping would be in the range of $300-$500. There were at least 20 emails sent trying to sort through this mess, and the phone messages left were unintelligible due to the language barrier. The product WAS late, but thankfully, I planned ahead and was still able to use them, but I learned my lesson. The grief associated with using this company was not worth the savings. I do not recommend this company. Had I known it would be produced and supported by a foreign country, NO DEAL.
Hi Kellie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was unhappy because I was not able to use my tube man. After all, it was not here in time, but I do love it. I will have other events that I can use it.
Hi Renee, Thank you for sharing your feedback, and we’re really sorry that your tube man didn’t arrive in time for your event. We understand how important timely delivery is, especially for special occasions. We're glad to hear that you love it, though, and we’re sure it will be a big hit at your future events! If you need any assistance with future orders, we’re here to help. Thanks again for your understanding, and we look forward to serving you again!
Every time i submitted a design it took 2-3 days to get back to me. I ended up going somewhere else and had a much better and faster experience
Hi Christopher, We're really sorry to hear about the delay you experienced. We understand how frustrating it can be to wait, and we truly appreciate your patience. We're working on improving our response times so we can offer a faster and smoother experience moving forward. We completely understand if you choose to go elsewhere, but if you decide to give us another try, we’d love the opportunity to provide a quicker turnaround for you. Thank you again for your feedback!
So easy to work with! They have always done a fantastic job with customer service, Everything always turns out as suggested.
Hey Mike! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Staff was very helpful. But the approval on proofs was a little confusing.
Overall good experience!
Hey Denise! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Pretty much all in the headline. I placed an order a month ago. I received several contradictory and nonsensical emails saying to ignore previous email. I responded to each email within hours of receiving it and yet it took days to get a response each time. FInally the products go into production and i receive an email saying the delivery date is Thursday, March 27 (yesterday) for an event March 29 (tomorrow). The item never arrived and when i contacted the company they said it was still in production! I asked to cancel the order and was put on hold to speak with a "cancellation team" for 15 mins. Finally at 8:30pm i said i'm not waiting anymore and sent them an email saying the order needs to be cancelled. I received an email just now, 7pm Friday night, 24 hrs prior to our event starting: "... Unfortunately, the product has already been printed and packed and, therefore, cannot be modified or canceled at this stage. We deeply appreciate your understanding.
Please note that if you choose to cancel the order, the product will need to be discarded, and we can offer a refund for 10% of the product cost and the tax amount. We fully understand that this may not be ideal, and we are here to support you through this process. " A TEN PERCENT REFUND FOR AN ORDER THAT WAS PLACED A MONTH AGO AND HASN'T EVEN SHIPPED THE NIGHT PRIOR TO THE EVENT! If you're looking for a company that can't communicate, can't deliver and has atrocious customer service, this is the one for you!
Hi Marissa, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Item arrived on time and product is great quality. My client was very pleased with the delivery and outcome so, as a result, I'm happy!
Hey Tina! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Templates were followed but still didn't work, had to approve three times. Quality of the product was average at best
Hi Layne, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the templates and the approval process. We understand how important it is for everything to meet your expectations, and we’re sorry that the product quality did not meet the standard you anticipated.
Your comments have been noted, and we’ll work to improve both our templates and the overall quality of our products. If you’d like to discuss this further or if there’s anything we can do to resolve the issue, please don’t hesitate to reach out to our support team. We're here to assist you.
The Banner has taken almost a month and is still not delivered. I received another delay in shipping notice. Will not order again.
Allison, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
They deliver fast and correct I was very impressed and recommend to my coworkers
Hey Larry! We sincerely appreciate your kind words and recommendation! It’s wonderful to hear that you were impressed with our fast and accurate service. Your support means a lot to us, and we’re grateful for the opportunity to serve you. If you or your coworkers ever need assistance with future orders, feel free to reach out. We’d be happy to help!
From uploading my own designs to approving proofs, with professional adjustments at no extra cost, everything was easy. The banners enhanced our event.
Hey Rita! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Product isn't bad - the service is terrible!
Paid extra for expedited shipping - arrived late - after the event I needed them for!
Customer service is terrible! Argued with me - told me that there was an 11% chance if would not get it on time - did not even offer to refund the expired shipping fee!
Had to escalate to higher levels, and then they obstructed all my refunds - I threatened to go to my credit card company for a full refund. I had to jump through hoops, answer two emails, and call 5 times!
Finally refunded the expedited shipping after much frustration! Why didn't they do that from the start?
Hi Brett, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Their quick response with all my questions was very prompt and quick! They took the time to explain and redirect any concerns I had
I am VERY HAPPY with my product (banner) I ordered and received! Excellent quality and job!
Hey Mona! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The wristbands that I ordered were great quality and shipped quickly
Hey Alexandra! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Links and videos are available for extra tips.hassle- free
Hey Barbara! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Delivery was delayed by 2 days despite paying for urgent delivery - I could see this was going to happen as one of the parcels wasn't even shipped until the day before it was due to be delivered and was still in India. No resolution given apart from an offer of 50% refund on the delivery cost - this is not proportionate to the delay caused and inconvenience, as well as the extra costs incurred as we had to re-order with another supplier to ensure we had what we needed. And the other supplier still delivered before Bannerbuzz, exactly as expected. I will not be using BannerBuzz again.
Hi Emily, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Designing the banner was easy. Great tools. But uploading the artwork on BannerBuzz site did not work. Even while speaking with tech. Rep, we couldn't get artwork created on BB website to upload (no upload button). But they did provide an alternative way to get them the artwork. That's where problems started. Mis-communication between customer support and the designers delayed production by over a week, and that resulted in delivery times that would be too late for the event. Working with BB rep and FedEx, we managed to get the banners just in time. Quality is excellent, but the fact that they are made in India and have to pass through customs in Memphis created significant delay of multiple days.
Hey Randall! Thank you for sharing your experience with us. We’re glad to hear that you found our design tools easy to use and that the final product met your expectations in quality. However, we sincerely apologize for the challenges you faced, and regret any inconvenience caused. We truly appreciate your patience and efforts in working with our team and FedEx to ensure your banners arrived just in time. Your feedback is invaluable, and we will be reviewing our processes to improve communication and minimize delays in the future. If there’s anything else we can do for you, please don’t hesitate to reach out.
Almost a month and I haven't received my purchase as yet. I used them before and they were great. However, it seems as if they didn't care about repeating customer.
Hey Camilo! We sincerely apologize for the delay in delivering your order. Due to recent changes in U.S. tariffs, we encountered challenges. However, we’re happy to inform you that your package is on its way to you. It should arrive soon. We truly value you as a returning customer and regret any inconvenience this may have caused. Please know that your concern has been raised internally, and our team will be reaching out to you shortly to assist further. Thank you for your patience and understanding. If there’s anything else we can do for you, please don’t hesitate to reach out.
Beautiful artwork, great product, I will be buying from this vendor in the future.
Great work
Hey Paul! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nathaniel, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.