BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fast, excellent communication and service. Fixed my art file at no charge.
I ordered vinyl for an art exhibition. There were edits and approvals, then more approvals. I responded to each email I recieved and the site was not clear on how I could approve any more than I did. However, it was apparently NOT approved. The job DID NOT move forward, and we ended up cancelling and going local. We will do that going forward. This was a mess.
Hi Holly, We sincerely apologize for the confusion you experienced with your order. We understand how important it was to have your vinyl ready for the art exhibition, and we're truly sorry for the miscommunication regarding the approval process. We value your feedback and will take it into account to improve our process for future orders. We completely understand your decision to go local for future needs, and we hope you might reconsider us for future projects. If there's anything else we can do to make this right, please don't hesitate to let us know. Thank you for your understanding.
Purchased several flags from Banner buzz...thier communication & quality are excellent
Hey Dawn! Thank you for your kind words! We're delighted to hear that you've had a great experience with our communication and the quality of our flags. Your continued support means a lot to us! We look forward to serving you again in the future.
I uploaded new artwork and it was never used. After uploading it said successful and I confirmed the new image.
Hey Michael! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Simple design interface, love the discounts available, customer service top notch!
Thank you, Jessica, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Even after making an edit to our original submission and resubmitting our art work, BannerBuzz delivered on time. Great customer service and follow-up. Quality work as promised.
Hey Catherine! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience on two orders from BannerBuzz. Built a 10x8 photo backdrop and 15 tables banners. Price and quality were great. Gave tons of referrals from the event.
Hey Evan! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Absolutely horrible experince I needed the order on especific date and arrived 4 days LATE! Customer service would not help at all, wouldn't refund me my money, as the ordered was no longer needed due to the late arrival.
Hi Daisy, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Nightmare ordering process, had to call numerous times, they kept saying the would call back - didn't happen. Quality and ease of install was awful too.
Hi Alex, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great quality, quick turn-out. We even had a typo on a banner and everything worked out great, getting it replace. Thank you!
Thank you, Paris, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Working with Banner Buzz has been a truly seamless experience. They consistently deliver high-quality work on time, every time. The ease of repeat business is a standout feature, as they have all my logos and previous designs on file, making the process incredibly efficient. In two words, they are "no surprises" – just reliable, excellent service. Highly recommended!
If you're looking for a partner who values consistency and efficiency, Banner Buzz is the team to go with. Their commitment to maintaining high standards and meeting deadlines makes them a valuable asset to any project.
Thank you, Banner Buzz, for making every project a success!
Hey Carolyn! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very professional. Great customer service! Graphic designer met my needs as I wanted it.
Hey Rachna! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They have nice table runners at an unbeatable price but I used their color match service and I received a purple item instead of a pale pink. Id recommend going with one of their standard colors or risk getting something not quite right.
Hello Debra, thank you for your feedback! We're glad to hear you're satisfied with the product quality. However, we're sorry to learn about your disappointment with the printed color. As mentioned in our FAQ section, we recommend providing Pantone + Color Bridge Coated for the best color match. That said, we truly appreciate your feedback and will consider it to enhance the customer experience.
I needed a new stretchy display for an upcoming conference at work. When I was shopping around, BannerBuzz came up a little cheaper than the competitors. I designed part of my display on Canva for minor graphic components, but did the rest of the design on BannerBuzz's design platform. It was fairly easy to use. I was able to receive minor help from the design team when I was approving the final proof (didn't need to pay $9 for design option). I received my order in two business days. I wish BannerBuzz had the option for me to pick up at their Suwanee location because it's close to my job, but I had to pay $60 for expedited shipping. Additionally, I received a lot of help from customer service. Every person I talked to was very nice and knowledgeable. I would order from here again and highly recommend for marketing professionals.
Hey Jen! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The website makes you assume the company is in Georgia, while it is actually in India. I paid for a designer to design 5 vinyl stickers for a trade show. I gave a positive review after ordering as the chat customer service was helpful. Once the company had my order and my money I never heard from a designer. I finally called to find out the status of the order. The design had not been started. I did receive a proof and immediately approved it. I was quoted a delivery date of 2/27. It is now March 2nd and I'm being told I might get the order by 3/7 or 3/7. When the trade show is over.
Hello Marie, we apologize for the inconvenience caused. We strive to provide fast and efficient service to every customer. Our design team sent you an email within a few hours of order placement, as "Email" was selected as the preferred contact method under the "Hire a Designer" option. However, we did not receive a response. The delivery date depends on final artwork approval, and our team had shared the relevant details, but we did not receive a response to that either. As requested, your order has now been canceled. We value your feedback and will take it into consideration to enhance the customer experience.
Not satisfied with the process for tax exemption. Order has been pushed back a month all for the certificate to be accepted in the end.
Hi Christopher, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very easy ordering process and fast! The product arrived 2 days later than date promised.
Hey Jonathan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Repeat customer. Very pleased with the banner you made us. The signs on this order are beautiful!
Hey James! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I love Banner Buzz, every time I need an item, it's easy to navigate. Often times Im in a russ and I leave a note with my order that I need it ASAP and they ALWAYS come through! Their products are great and I recommend them to all my co-business owners for advertising!
Hey Rachelle! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They need a more efficient proofing communication flow. When they provide a comment and I respond in a timely manner, they should too. They don't offer a lot of help in coming up with solutions.
Hi David, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Joyce! We’re thrilled to hear that you had a great experience with us! Providing fast service, excellent communication, and ensuring your artwork is perfect are all part of our commitment to customer satisfaction. Thank you for choosing us—we look forward to serving you again in the future!