BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Hope it looks good... can't wait…………weird to ask for reviews before you got the product. ……...
Customer service is quick to respond and these banners really are good quality.
Hey Robin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I'm asked for several seemingly unnecessary pieces of info, likely to get me to give up. I didn't answer a call today and got an email that because I didn't case was closed and I would have to reopen it. Next time I'm going with a local company that, though a little more expensive, will save me headaches.
Hello Jean, we sincerely apologize for the inconvenience. We strive to deliver products that meet our customers' expectations and provide efficient service to everyone. It's unfortunate that you encountered this issue. Please be assured that our team will reach out to you shortly to resolve your concerns.
We were shorted 50 boxes. We were charged for 350 boxes but only received 300. There was a surprise courier fee that was added at the end that more than doubled the price. The boxes look fine, but they were hard to put together. If you order from here, check your proof carefully because our logo was upside down but we caught and corrected that. I would not order from this company again.
Hi Deana, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Don't even know where to begin. No one can make decisions. Put us on hold to "ask". Just terrible. Won't do business with banner buzz again
Hi Tracey, We sincerely apologize for the experience you've had with us. We understand your frustration, and we deeply regret that you had to go through such an inconvenient process. Our goal is to provide timely and efficient service, and it’s clear we did not meet your expectations this time.
Your feedback is invaluable to us, and we will certainly work to address the issues you’ve highlighted. If you'd like to provide any additional details or if there is anything we can do to assist, please don’t hesitate to reach out. We genuinely hope to regain your trust in the future.
I was very pleased with the final product and was glad to see that the questions we had was answered.
Hey Tony! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to follow on how to upload. Shipping price is great. Very satisfied. I like how they question certain things to make sure what you sent is correct. I know the photos I've sent for banners haven't been good quality and I think it's nice they question that. I don't like not having great photos to send but I have to use what I get sometimes. Some companies just print and move on and show no concern if something is wrong with the graphic. I'm glad Banner Buzz questions the art and sends proofs. I'm a designer and I know sometimes I don't catch things. I've been really impressed with their thoroughness. Thank you!
Hey Kellie! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am a return customer because I had a surprisingly good experience the first time I bought from them. However, this latest experience is the absolute worst experience I've had with an online retailer EVER. First of all I paid $22 for express shipping because I needed the products by a certain deadline. Received only 1 of the 2 packages 4 days later. Requested a refund on shipping to which I was told no because there was an 11% chance it would be delayed and not arrive on time? Like what? That is the dumbest excuse for customer service I've ever dealt with. To top it all off I was missing the biggest part of my order. When I inquired about that they basically said I was lying and said it was delivered and was just sent in a different package. I looked at proof of delivery and the pictures of the 2 packages were at two completely different houses with different bricks and backgrounds. It is insane the level of unprofessionalism and the lack of any type of concern or helpfulness that is given to customers spending their money on this horrible business. I will NEVER again spend a cent on this business and I will tell every other small business owner I come in contact with to stay far away from this company. Thanks for the horrible experience and awful customer service.
Hey Christine! We're glad to hear that you found our site easy to navigate! We’re just as excited for you to receive your order and see the final result. Thank you for choosing us—we appreciate your support and look forward to serving you again in the future!
Was really looking forward to this but this didn't do the design I asked for really. Mine was off white they sent completely white super thin and see through. I'm bummed
Hello Jenna, we apologize for the inconvenience. We strive to provide quality products based on the approved artwork, and it’s unfortunate that you faced an issue. Rest assured; our team will reach out soon to address your concerns.
"I ordered a custom vinyl banner for my father's 90th birthday party, and it turned out even better than I expected!" I couldn't believe the price, I was quoted 5 times the amount I paid from a local printing company. I will always get my banners from Banner Buzz!
Hey Angela! We’re glad to hear that you found our service affordable and easy to use! Providing a seamless experience at a great value is always our goal. Thank you for choosing us—we look forward to serving you again in the future!
Received the hanging banners for the elementary school lunchroom. The printing turned out amazing! So excited to hang them and get reactions from the kids when they see them! Will order from BANNERBUZZ again in the future! Pricing is great too!
Hey Jennifer! We appreciate your kind words! We're delighted to hear that you found our team helpful in placing your order. Your excitement for the banners is shared on our end, and we’re confident you’ll love the final product! If you need any further assistance, feel free to reach out. Thank you for choosing us—we look forward to serving you again!
Quick, painless, easy shopping and purchasing! Made my project look fabulous!
Hey Jason! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very quick response and professional process. Ensured my request was handled properly.
Hey Tracee! We truly appreciate your kind words about our customer service! Ensuring a quick, professional, and seamless process for our customers is always our goal. We're glad we could handle your request properly and provide the service you expected. Looking forward to assisting you again in the future!
Received two neon signs that were damaged, customer service helped to replace them
Hey Sara! We appreciate you sharing your experience with us. While we're sorry to hear that your neon signs arrived damaged, we're glad our customer service team could assist with the replacements. Ensuring customer satisfaction is our top priority, and we're happy we could resolve this for you. Thank you for choosing us—we look forward to serving you again!
Great job, the staff was very helpful. We are missing a couple of the little round magnets for the end pieces. Hopefully, you can send those soon. Other then that the displays look great.
Hi Gary, Thank you so much for your kind words! We’re thrilled to hear that the staff was helpful and that the displays look great. We’re sorry to hear that the little round magnets are missing, and we’d be happy to get those sent out to you as soon as possible. Could you please raise a support ticket with us so we can resolve this quickly? We’ll make sure to take care of it right away. Thanks again for your feedback, and we look forward to assisting you further!
The design process is really frustrating and quite inefficient. Luckily the product arrived just in time but it didn't need to be so frustrating and time consuming.
Hello Dylan, we apologize for any inconvenience you experienced. We strive to provide fast and efficient service to all our customers, but we recognize that there is always room for improvement. Your feedback is valuable to us, and we will certainly take it into account to enhance the customer experience. We're glad to hear that you received your product on time!
A client desperately needed a banner for an event that was happening 7 days after placing an order. I paid for express shipping and was in constant contact with customer service that told me the order was printed and awaiting to be shipped, for three days. When Fedex finally gave me a tracking order, it suggested the package would not arrive on time. When contacting customer service through chat I was repeatedly told to rest assure that the package should arrive on time. Followed by a statment saying while 89% of the packages arrive when estimated, 11% arrive the next day. I could see from the Fedex tracking number that this order was printed in India and it was not awaiting to be picked up but instead was making its way through India and eventually to Tennessee. I was fortunate to talk to someone at Fedex that was able to push the shipping ahead of schedule. I will use my regular vendor for all printing and avoid this printer in the future.
Hi Christopher, Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced with your order. We certainly understand your concerns, especially when a timely delivery was crucial for your event.
After reviewing the details of your order, we can confirm that it was shipped and delivered as per the schedule. Unfortunately, there was a technical issue that resulted in a delay in providing the tracking details. However, the order was shipped on time from our end. Our support team did inform you about the possibility of the package arriving on the next business day, as 11% of priority orders occasionally experience this delay.
While we understand that this situation was stressful, we want to clarify that tracking information on the FedEx website is updated based on several real-time factors. Though the estimated delivery time is generally accurate, we recommend our customers wait until the end of the day for the delivery to occur, as there can be unforeseen delays along the way.
We deeply regret that this experience did not meet your expectations, and we value your feedback as it helps us to improve. If there’s anything further we can do to assist or resolve the situation, please don’t hesitate to reach out.
Thank you again for your understanding, and we hope to have the opportunity to serve you better in the future.
You had tried hard. I got it! I have more time to finish the last step. Thank you
Hi Thuy, Thank you for your valuable feedback. We apologize for the delay you experienced with PayPal processing. We understand how important it is to have a smooth and efficient transaction, and we’ll look into improving this process.
We truly appreciate your patience and your business. If you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to help!
I have had no personal interaction yet but web site is super user friendly.
Hey Linda! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
My experience was great. This is my second order, and I didn't have any problems.
Thank you, Michelle, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brenda! Thank you for your review! We're glad you're excited about your order. If you have any questions or need any assistance, feel free to reach out. Your feedback is valuable to us!