BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very hospitable got it in a timely manner very good company would definitely have more stickers made with them
These flags were very delayed arriving to my home and did not arrive in time to be used for the event we ordered them for. I opened a ticket when i realized the issue/delay from over seas but there was no solution to have item to be created within the US. I originally chose Banner Buzz thinking they were being produced or partially produced in GA. I would expect to get a full refund for the items.
Hi Katherine, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The order process was fast and easy. Uploading art files, proofing, technical feedback, all were very efficient. The banners arrived quickly and looked great.
Hey Heather! Thank you for sharing your experience! We're so glad to hear the ordering process was fast and easy for you—from uploading your artwork to receiving your banners. It's wonderful to know everything went smoothly and that you're happy with the final product. We truly appreciate your support and look forward to assisting you again in the future!
My first order was seamless. However there was a mistake in the Artwork, and since I didn't "click" Proof my client got a wrong banner. I ordered & uploaded corrected Art for a new banner. This is where it became frustrating... I must have taken 5-6 back and forth communications after receiving proofs with the old artwork. I would make comments saying it was wrong art and to use new uploaded artwork. This took about 1.5 weeks to finally get to a "approved" proof. Very frustrating and will have to think again about using BannerBuzz. Best - DH
Hi Del, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I placed my order on 4/14 and it was to be delivered on 4/30 prior to the event it was needed for. Today is 5/5 and my order has still not arrived. I am completely disappointed. I feel the shipping time estimates need to be adjusted to reflect a more realistic timeline.
Hello! We sincerely apologize for the delay in delivering your order. We understand how important it was for your event, and we truly regret any inconvenience caused by the delay. While we strive to meet our estimated shipping timelines, unforeseen circumstances can occasionally affect delivery. That said, your order is currently out for delivery and should be arriving very soon. We appreciate your patience and understanding, and we’re committed to ensuring your satisfaction. If you need further assistance or have any concerns, please don’t hesitate to reach out—we're here to help.
Make your team feel like the pros… give your friends and family a flag to wave. I drew up a design in paint, submitted the image, they created a proof, I okayed the proof and they created four amazing flags!
Hey Justin! Thank you for your feedback! We’re thrilled to hear that your design came to life just the way you envisioned — and that your flags were a hit! It’s awesome to know we could help make your team feel like the pros and give your crew something to cheer with. We appreciate your creativity and trust in us, and we look forward to helping you with your next project!
Repeat customer, enjoy the quality of products from this company.
Hey Chris! Thank you for your wonderful feedback and for being a repeat customer! We’re thrilled to hear that you continue to enjoy the quality of our products—especially your pop-up banner. Your loyalty means a lot to us. If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out. We look forward to serving you again soon!
Overall the result is great but the communication gap between each review or small tweak to the design takes an extra 5 days including a gap to see that you said approve.
Hi Eric, Thank you for your feedback, and we’re truly sorry for the delays you experienced during the design process. While we're glad to hear you’re happy with the final product, we sincerely apologize for the slow communication and the extended time between updates. Your comments have been noted, and we’ll be reviewing our response process to ensure quicker turnaround times moving forward. Thank you again for your input, and we hope to have the opportunity to serve you better in the future.
I ordered the flag and that's all I got was the flag. I was under the assumption that I was getting the pole and the flag in the stand for I can't do nothing just a flag just opening a barbershop and I just sitting here with a flag.
Hi Curtis, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great experience with BannerBuzz! Their pricing is very reasonable, and the fact that graphic assistance is included makes it easy for a small start-up to create professional, affordable marketing materials.
Hi Sutaya, Thank you so much for your feedback! We're delighted to hear that you appreciate our pricing. We always strive to offer the best value for our customers. If there's anything else you need or have questions about, feel free to let us know.
I've ordered before and had great experience. Went to just do a re-order of the same item but different graphic and BOMB! Didn't receive my backdrop until after my event. So my investment sits in the box until next year when I can use it. They say it's because my artwork wasn't approved, but I actually did approve it on the phone and by email.
Hello Alma, we sincerely apologize for the inconvenience caused. We always strive to deliver products on time and provide efficient service to every customer. It’s unfortunate that you’ve faced this issue. Rest assured, our team will be reaching out to you shortly to address your concern.
Super easy, fast and quality product - we will definitely use again!
Hey Lindsay! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The designers are super quick and very communicative. My tablecloths, mascot and banners have always been vibrant and great quality. I have been using Bannerbuzz for over a year now.
Hey Dianne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
As soon as we saw the way they shipped our signs, I knew this company was good. I was right... the signs were perfect! Thank you for the great customer service! We'll be returning customers!
Kel & Company LLC
Hey Kel! Thank you so much for your kind words! We’re thrilled to hear that you had a great experience from start to finish — and that the care we put into shipping and service made a strong impression. It’s wonderful to know the signs were perfect and that our team met your expectations. We truly appreciate your support and look forward to welcoming you back as a returning customer!
The website was easy to use. I was happy they sent me proofs to ensure I was getting what I wanted.
Hey Sarah! Thank you for sharing your experience! We’re glad to hear you found our website easy to use and that the proofing process helped ensure you received exactly what you wanted. Customer satisfaction is our top priority, and it’s great to know we delivered on that. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Still waiting for product to arrive. It missed my deadline. There was no ease of contacting anyone
Hi, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The ordering process was easy. We got the signs and confimed that the holes matched up to our brackets, so we're all good to go! Thanks!
Hey Gail! Thank you for your feedback! We’re delighted to hear that the ordering process was smooth and that the signs arrived just as expected — with the holes perfectly aligned to your brackets. It’s great to know everything is good to go! If you need any assistance in the future or have more projects coming up, we’ll be happy to help.
Not happy about product received. Print quality was good but grommets and stitching failed.
Hi Adam, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
High quality, fast production, great customer service, high value
Hey Greg! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am pleased with all aspects of the ordering process. The website is easy to use and order multiple customized flags that I ordered. The price is excellent. The quality is very good. They said they would be shipped by January 2nd, which was fast, but they arrived on December 24th, 9 days ahead of schedule! Will continue to order from BannerBuzz.
The experience was strictly transactional. The product did not arrive as promised creating an embarrassing moment for our non-profit
Hi Patrick, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and the impact the delayed delivery had on your event—especially for your non-profit. We understand how important timely delivery is, and we regret that we did not meet expectations in this instance.
As per the latest update, our team has offered a resolution to address the issue. Should you need any further assistance or have additional concerns, please do not hesitate to reach out. We remain committed to supporting you and ensuring a better experience moving forward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James! Thank you for your kind words! We're thrilled to hear that you had a positive experience and received your order in a timely manner. It means a lot to us that you'd choose to work with us again for more stickers. We truly appreciate your support and look forward to assisting you with your future projects!