BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy enough to order. Communicated back and forth till you all got what we wanted on the double sided flag. We ordered several!
There was some back-and-forth email communication during the proofing process. The project was on expedited and next-day express delivery, and it felt like email was slowing things down. To my surprise, a BannerBuzz representative called me directly to discuss the proof and the changes that needed to be made. This went so far beyond what I've come to expect from past online purchases. Usually, it's days of emailing back and forth, losing critical time—but not this time. The interaction was short, sweet, and direct, with a real human picking up the phone, taking charge, and resolving things quickly. A+ experience—and the order was on time and correct!
Hey Keith! Thank you for your outstanding feedback! We’re so pleased to hear that our customer service team delivered an A+ experience and helped streamline the proofing process—especially on a time-sensitive order. It's great to know that the personal phone call made such a positive impact and ensured everything moved forward smoothly and efficiently. We truly appreciate your kind words and are delighted that your order arrived on time and exactly as expected. If there’s anything else you need, we’re always here to help!
I had some issues with uploading and getting my files. It took over 9 days to get with customer support and sort out the issues.
Hey Mark! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Ordered clear vinyl. Had some file issues customer service was very helpful
Hey Anthony! Thank you for sharing your experience! We're glad to hear that our customer service team was able to assist you with the file issues. We always strive to make sure everything goes smoothly for our customers, and we appreciate your patience. If you need further assistance or have any questions, don't hesitate to reach out!
Language barrier with communication and onsite functions need work.
Hey Sole! Thank you for your feedback. We understand that designing your own flag can be a challenge, and we apologize for any language barriers or difficulties you encountered with the communication and website functions. Your experience is important to us, and we are actively working on improvements to ensure a smoother process in the future. If you need any assistance or have any specific concerns, please feel free to reach out — we're here to help!
The product I received was good. The logo I asked for came out nicely. However, they charge you for priority shipping only for my order to arrive 5 days late!
Hi, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
This was my second order and I did not receive an applicator. 😒
Hi Adalberto! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The artwork I submitted was not great quality. They reached out to say they re-created the logo to ensure great quality. Very much appreciated!
Thank you, Patti, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
We ordered Priority Shipping for our event and package arrived a week late
Hi Jorge, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Quality was good but it took 3 weeks to arrive from China. The late delivery missed the event it was intended for.
Hey Eugene! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Customer service was very good to work when i got my banner with proof on it. They removed it and it looks great!
Hey Tracey! We’re glad to hear that our customer service team was able to assist you effectively and ensure your banner turned out just right. It’s great to know the final result met your expectations! If you need anything else or have future orders, we’re always here to help.
We've ordered a lot of banners through BannerBuzz and have the order process down. Sometimes changes are made but it's easy to figure out how to do each step in the order process!
Hey Mike! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The design process can be challenging with trying to find what I needed even with the quick tutorial.
Hey Michelle! Thank you for your review! We're glad to hear you found the website overall nice. We’re sorry the design process felt challenging, even with the tutorial. Your feedback is valuable, and we’ll use it to continue improving our tools. In the meantime, our support team is always here to help if you need guidance at any step. We appreciate you choosing us and hope your final product meets all expectations!
It went the way we all wish customer service would go- literally - I was dealing with someone that knew thier business well, and knew what they were talking about. I had an issue with the jpeg file I was sending and they stepoed me through it with ease and reassurance. Nice staff, super quick, and great quality product!
Hey Gail! Thank you for sharing such a wonderful review! We’re absolutely thrilled to hear that your experience with our team was smooth, helpful, and reassuring from start to finish. It means a lot to know that our staff could guide you through the JPEG file issue with ease and that you felt supported every step of the way. Providing expert assistance and great service is exactly what we strive for—so we’re glad we delivered! We truly appreciate your kind words and look forward to helping you again in the future.
Great Experience Banners look great!
I would but again!
Hey Wanda! Thank you for the wonderful feedback! We're delighted to hear that you had a great experience and that the banners turned out just the way you wanted. If you need any further assistance or have questions about future orders, we're always here to help. We look forward to serving you again soon!
The fast turn around time and the 24/7 support service communication was outstanding! The product is very high in quality and the ending product is AMAZING!
Thank you, Ramona, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Awesome outcome! Easy experience. Please make this experience text box less characters so more people fill this out
Hey Alison! Thank you for the great feedback! We’re so glad you had an awesome experience and loved the final outcome. And thank you for the suggestion—we’ll definitely take it into consideration to make the review process even easier. If you need any further assistance, we're always here to help!
Enjoyed the ordering process, and the digital proof looked fine. The shipping notification that this was coming from India was a bit of a surprise given the promised deadline, but it arrived on time as promised. The frame was fine- what we expected at this price point. But despite submitting a vector PDF of the art, the print quality came back atrocious, as if they'd somehow printed from a rasterized preview of the PDF rather than the PDF itself. Won't be ordering from them again, sadly.
Hey James! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The turnaround times are misleading, and they messed up my order not once, but twice. I submitted my design and was given a specific delivery date. When the package finally arrived, it was an empty tube—shipped from somewhere in the U.S. I filed a claim, and a second package was sent, this time from the Middle East. Coincidence? Highly doubtful. When the replacement arrived, it wasn't even my order. I had already confirmed my design before anything was shipped. Absolutely terrible service. Avoid this company.
Hi Timothy, Thank you for your feedback. We sincerely regret the inconvenience you've experienced.
As per the latest update, our team has already reviewed your case and extended the best possible resolution to address the issue. We understand how frustrating this situation must have been and truly appreciate your patience throughout the process.
If there's anything further we can assist you with, please don’t hesitate to reach out—we remain committed to making things right.
My experience was very quick and easy. I was very well informed by the designers and my banners came out beautifully. Thank you, Banner Buzz.
Hey Conita! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Eileen! Thank you so much for your feedback! We're glad to hear that the ordering process was smooth and that our team could work with you to get the double-sided flag just right. It’s great to know you placed several orders — we truly appreciate your support! If you need any further assistance, feel free to reach out anytime.