BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Never received the order, clicked on the link in the confirmation email and no order information came up. But my card was charged!
Returned product w no refund. Garbage company with no customer support even after I have made $100k plus in revenue for you guys.
HI Marcel, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Banner Buzz is my go to banner printer. Can't beat the price.
Hey Dina! Thank you so much for your kind words and continued trust! We're honored to be your go-to banner printer, and we're thrilled to know you find our pricing unbeatable. We look forward to serving you again soon. If there's ever anything you need, we're here to help.
Easy communication and love the table runner we got, we've ordered with them before too and they are always top notch
Hey Lauren! Thank you so much for your wonderful feedback! We're delighted to hear that you loved your table runner and found communication easy throughout the process. It's always a pleasure to serve returning customers like you, and we truly appreciate your continued trust in us. If there's anything else you need, we're always here to help.
I'm very pleased with the customer service. I was worried that we wouldn't get our banner on time for an event when our original order was lost during the shipping process but they came through and we received the replacements in time and they look great. Thank you for following through with the timely shipment of the replacement.
Hey Melissa! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Vinyl banner to cover trashy wood shed……………………………………………..
Hey Kevin! Thank you for your order! A vinyl banner is a creative and practical solution — we're glad to be part of your project. We hope it helps transform the space just as you envisioned. If you need any assistance or have questions along the way, feel free to reach out — we're here to help!
Expect a several day to week delay in between your design approval and shipping. I always approved or gave feedback to the design within an hour of it landing in my inbox. Banner Buzz took 2-7 days in between their edits. Then after I approved everything, it took several more weeks to ship. Banner Buzz used to be efficient, fast, and quality. I have referred friends to them. Unfortunately, we are all now looking elsewhere for our marketing products because we have all had equally poor experiences.
Hi Emily, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Consistently great prices and an incredibly smooth ordering process! The design always matches exactly what I see on my end, and the quality of the products never disappoints. I'm a very happy repeat customer and will continue coming back!
Our product was expected to arrive on Wednesday May 7. I spoke with 4 different agents to confirm that we didn't need to make any shipping adjustments. This also came after a glitch on the website that delayed our artwork. We didn't have the banners in time for our weekend event. They came Monday May 12.
Hi Katie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We ordered an 10 x 8 banner for our event and it arrived on time and looked fantastic
Makes a great backdrop for photos at the event!
Hey Dave! Thank you so much for your feedback! We're thrilled to hear that the banner arrived on time and looked fantastic for your event. It's great to know it made such a wonderful backdrop for photos. We appreciate your support and look forward to assisting you with any future events!
The banner arrived late, despite my extra payment for expedited shipping. Moreover, it was missing significant portions of text, rendering it unusable. The team's inability to deliver another banner within a reasonable timeframe (two days) resulted in me missing the date of my presentation.
Hello Bernardo, we’re truly sorry for the inconvenience caused. While we strive to deliver every order on time and as per the provided details, we understand that there’s always room for improvement. Your feedback is important to us, and we will certainly take it into consideration as we work to enhance the overall customer experience.
It is a very good sign. However, no instructions made it so I had to guess to get it mounted and operating.
Hey Craig! Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We understand that clear instructions are important, and we appreciate your patience. For your reference, you can find setup instructions on our website here. Additionally, our customer support team is always available to assist you if needed. Please don't hesitate to reach out if you have any further questions.
Simple to order with friendly and helpful staff to make sure my order was correct. Product looks and works great, I highly recommend them.
Hey Tom! Thank you for your kind words and recommendation! We're thrilled to hear that you found the ordering process simple and that our team was able to assist you effectively. It's wonderful to know the product met your expectations in both appearance and performance. We truly appreciate your support and look forward to serving you again!
Horrible. Didn't deliver as promised. Didn't alert me to delays. Didn't give me a plan b option. Totally unprofessional.
Hey Todd! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The bulk of the flags were poorly made and did not reflect a professional appearance. There were larger flags that were missing from the order. I'm still waiting on the promised refund.
Hi Kim, We deeply apologize for the hassle. We have escalated the issue internally and will update you as soon as possible.
I ordered 2 banners with different designs but on the same product. They had a mistake where they failed to send me both banners and refused to refund or sent another.
Hi Tony, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The banner they made for me looks fantastic. Ordering was super easy, delivery on time, in fact could have come early, and like I said the banner looks fantastic
Hey Jed! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience, easy to use website, prompt delivery, great customer service
Hey George! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Fast shipping with tracking. I am typing more because the webpage required more words. Silly.
Hey David! We are delighted to hear that you are pleased with our ordering process and delivery timeframe. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My banner was delivered after my event. Bad customer service.
Hey Carrie! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Shipping was supposed to have the purchase arrive by the 24th - plenty of time for our event on the 26th... plenty of time to make other arrangements should something happen... never even thought there was a possibility of it getting hung up in customs for two weeks. Missed the event, poor color representation, sad looking acrylic display piece... ya never using your service again.
Hey Patrick! We’re truly sorry to hear about your experience and the inconvenience it caused, especially missing your event. We understand how inconvenient that must have been, and we sincerely apologize for the unexpected customs delay and the dissatisfaction with the product's appearance. Please know that we’ve already processed the shipping refund as a gesture of goodwill, and we genuinely appreciate you bringing this to our attention. Your feedback helps us improve our communication and service to better serve our customers in the future. While we regret that we couldn’t meet your expectations this time, we thank you for giving us a try and wish you all the best moving forward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Carol! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.