BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I worked up an updated First Navy Jack/Don't Tread On Me flag a couple years ago and saved it as a PNG and BannerBuzz only modification was to trim off some of the length. Having a good image to send them is important if you want a good looking product.
Hey Kenneth! Thank you for sharing your experience with us. You're absolutely right — a clear, high-resolution image is key to achieving the best possible print results. We appreciate your understanding of the process and your trust in us to bring your design to life. Thank you again for choosing BannerBuzz. We look forward to helping with your next custom project!
Fast shipping and great quality and quick shipping and great pricing
Hello! Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your banners from the great quality and pricing to the fast shipping. It’s always our goal to deliver products that meet both your expectations and deadlines, and we’re so glad we could do just that. We truly appreciate your support and look forward to your next order!
I have used Banner Buzz many times for a variety of marketing things... always great products and pricing. Where there is an issue is when you call and talk to a representative... they do NOT have access to your account, so when you try and explain something, they can't see what you're seeing on their website. We worked it out when someone from inside Banner Buzz called me. A minor issue, but annoying.
I've been buying banners for 40 years with various businesses, and you guys are the best, by far, to work with. Great pricing, and super good quality!
The banner I ordered came out very nice, the scary part was that it came on the exact day I needed it, not sooner when they said it would arrive. I was so nervous, until I saw it arrived on the morning of my business event where I was going to need it. Just thankful it arrived in time, Phew!
Hi Ivette, Thank you for sharing your experience—we’re so glad to hear the banner turned out great and arrived just in time for your event! We completely understand how nerve-wracking cutting it close can be, and we appreciate your patience. If you ever have a tight deadline again, feel free to reach out to our support team in advance—we’ll do our best to ensure everything goes as smoothly as possible. Thank you again for choosing us!
We rush ordered and paid for a step and repeat frame. You shipped the wrong item. It was immediately confirmed with your customer service rep via the phone and an online upload of images of the wrong items. Since then I have spoken and emailed with three people there, none of whom have responded.
Hi Julie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Second banner I've purchased from here. New one was an upgrade so I splurged. Print came out perfect and shipped and arrived in under a week!
Hey Joe! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My experience was very very well the initial contact and conversation and their attention to detail and the responses that I received for amazing the actual time it took to design the inflatable and get all the details okay and the delivery time was extremely fast I was very surprised definitely be ordering again
Hey Michelle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Templet was a bit difficult to fill out keep glitching liked the chat option prior to purchase.
There are mixed reviews of Banner Buzz, so I was hesitant to use them, but I couldn't find the size I wanted with any other printer, so i thought it was worth a try. I was surprised how well the print turned out, and how fast it was produced and shipped. The only downside is the communication with both the AI chat bot, and the real service rep was slightly confusing, and their pricing on the website was confusing too. But a little patience and research is worth it, because the product is spectacular!
Hi John, Thank you so much for your honest and detailed feedback! We're truly glad to hear that you were happy with the print quality, pricing, and production speed. We apologize for the confusion caused during communication and with the pricing layout on our website. Your input is valuable, and we’ll certainly consider it as we continue working to improve the overall experience. Thanks again for giving us a try and we're thrilled the final product met your expectations!
This was the first time using this company and I really didn't know what I was doing :) they set me all up and it was pretty painless.
Thank you, Jeffrey, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
First time user and it was fairly simple
I bought a backlit banner display for booth using. https://www.bannerbuzz.com/20ft-backlit-trade-show-display-design-4/p. There was no written instrction came with the product. They sent me 4 bags and one of their videos showed 3 bags. I have been pn phone and chat for couple for hours to get it fixed. They refused to give me any information or guidelines on how to assemble the product except a youtube videos. The youtube video has totally diffrent information than the product i have recieved. I can not assemble it without step by step instructions and these guys are not ready to provide any instructions and asking to keep trying parts and insert to see if they fit or not. This is not an ettical way to run a business.
Hi Neeraj, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
When I created the artwork, it looked great on screen, but I didn't see that one of the photos didn't export correctly in the PDF, which is what I sent to BannerBuzz. The art department took notice and took a screenshot so I could see the error. Thank you for catching my mistake!
Hey Bonnie! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The design template was a bit off so I had to do a Live Chat to confirm the dimensions
Have not received what I ordered was scheduled to deliver on 6/13 not showed up yet
Hey Scot! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was trying to design a banner but had a quick turnaround. Simple instructions on how to adjust the design were not followed, leading to multiple days of back and forth between me and the design team. By the time design was final, I knew we might not get the product in time, so I emailed asking for an expected arrival date stated that if the arrival date could not be met, I would prefer to cancel the order. This was within hours of the design being approved, but I was told it was already in production and could not be canceled. As expected, the banner did not arrive in time and I paid for something I now have no use for.
Hey Andrew! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The turnaround was incredibly quick and the quality was impressive! The service was great- they checked in on quality before printing multiple times. Would use again!
Hey Savanna! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
WARNING DO NOT PURCHASE FROM THESE GUYS I bought 3 custom umbrella's and the hardware was junk. Tried working with them to get a refund and just got the run around, they will ask you to send a video of the defect, I did several times but they never got back to me with any real solutions to remedy my concern. "Again DO NOT PURCHASE FROM THESE GUYS their products are subpar and customer service is not very good at all. BUYER BEWARE. I give them no stars...
Hi Sherman, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I had a great experience with Banner Buzz. They contacted me immediately regarding my artwork and communicated consistently through out the project. The quality is amazing!
Hey Meshea! Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience with us. Our team takes pride in providing prompt communication and ensuring every detail is just right, so it’s fantastic to know you were happy with both the service and the final quality. We truly appreciate your support and look forward to working with you again!
I liked that they were able to print and ship quickly, but don't like that they added copy to the artwork. It was copy that didn't make sense and wasn't caught in our review, so it went to print. They were happy to resend the artwork without the edit (though i haven't seen it yet) but just make sure you triple check the proof they send over.
Hi Candice, Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We're glad to hear that you were satisfied with the turnaround time for printing and shipping. Regarding the addition of copy to your artwork, we understand your concern and would like to clarify that any edits made to submitted designs are always intended to align with customer instructions or to ensure production readiness. That said, we recognize the importance of strict accuracy and deeply regret any confusion this may have caused.
As part of our standard process, we rely on final proof approval from our customers before proceeding to print. Once a proof is approved, we assume it reflects the final, verified version for production. We’re glad we could resend the corrected artwork. Your recommendation to triple-check proofs is a valuable reminder, and we encourage all our clients to carefully review the final preview to ensure every detail is as intended.
Thank you again for your feedback. We're always looking to refine our processes and appreciate your continued support.
This is my 4th order on BannerBuzz and the website is user friendly and the communication is great. My products have always arrived earlier than expected.
Hey Nicole! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I've had one of these printed every 6 months or so by other printers, but this is my first time using Banner Buzz. Having the carrying case was a game changer. Printing was fast and looked great. Everything worked and was top notch.
Hey Michael! Thank you for your continued trust in our services. We're pleased to hear that you've chosen us for your printing needs on a regular basis and that the addition of the carrying case has enhanced your experience. It's wonderful to know that both the print quality and turnaround time met your expectations. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alvin! Thank you for sharing your concerns. We understand how important timely communication is, especially regarding the graphic design process. We’d like to clarify that after the virtual call was scheduled, your prompt approval of the artwork just half an hour after our team’s message helped keep the process on track. We also communicated this update by email to keep you informed. We’re pleased to confirm that your order was delivered as per the scheduled timeline without delay. We appreciate your understanding and your trust in our team. If you have any further questions or need assistance, please don’t hesitate to reach out.