BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Our banners we ordered for the 4th of July, and paid for shipping for them to arrive on July 2nd, never arrived until July 7th. We called multiple times for updates to which we were recited the typical talking points from the customer service rep about shipping arrival success percentages. We called back 3 times and when they weren't successfully delivered on time no one cared enough to reach out, after saying they would.
The quality of my product was above my expectations! Very clear artwork and sturdy material!
Hey Samantha! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We ordered this just a couple days before we needed it for our summer camp. Great product!
Hey Samantha! Thank you so much for your kind words! We're thrilled to hear that the product met your expectations and arrived right on time for your summer camp. It's always our goal to deliver both quality and speed. We truly appreciate your support and look forward to serving you again in the future!
Incredibly poor quality control. Nearly the entire order of banners was unusable, as the grommets were not properly installed. And after 5 days of frustratingly slow customer service responses, they had the audacity to tell me to get them fixed myself and offered me a pathetic 20% off the order. Avoid at all costs!
Hey William! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Web interface is straight forward. Preview provided before production was helpful.
Hey Minh! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Let's start by saying this has been my worst experience with printing a banner. I received the poorest quality of customer service from this company and I would not recommend their services! My issues:
1. No matter what quality you upload to banner buzz site, it will say your image quality is too low. 2. My order was placed 2 WEEKS in advance prior to when I needed my banner. According to their "design team" they would "fix" the quality of my banner free of charge. Well, this fixing included changing my design TWICE to another design and taking 48hrs to fix the error THEY made. This delayed my design for 6 DAYS! 3. After delaying my banner for 6 DAYS, I had to pay rush shipping just to get my banner on time. I will be reporting this company to the BBB! The only positive I have to say about this company is that the product was good.
Hi Horatio, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and truly apologize for the inconvenience and frustration it caused. At BannerBuzz, we strive to provide not only high-quality products but also a smooth and professional customer experience — and it’s clear we fell short of that standard in your case.
Regarding your concerns:
Image Quality Alerts: Our system flags low-resolution images to help ensure print clarity, but we understand that this can be confusing. Our intention is always to assist in optimizing artwork, not to create additional hurdles.
Rush Shipping: We also understand how frustrating it must have been to incur additional costs in order to receive your banner on time due to delays on our end.
While we are grateful to hear that the final product met your expectations, we are equally disappointed that the service did not. Please know that your concerns have been escalated to our internal teams for review and improvement. This is not the experience we want for any of our customers.
We truly appreciate your honest feedback and hope to have an opportunity to restore your confidence in our service.
Design process needs work. Uploading process automatically tells you have a low quality image regardless of high resolution quality images, this needs to be addressed.
I ordered two big head cutouts for my daughter's dance competition, and they were an absolute hit! Even though I placed the order with less than five business days to spare, they arrived right on time—and the quality was outstanding. The website made it super easy to upload and approve the artwork, and the communication from BannerBuzz was exceptional every step of the way. I couldn't be happier with the experience. Highly recommend!
Hey Melvin! Thank you so much for the amazing feedback! We're thrilled to hear the big head cutouts were a hit at your daughter's dance competition. It's great to know that everything—from the timely delivery and quality to the easy artwork process and clear communication met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future!
Website was very user friendly, was able to upload image easily and place order.
We ordered a table cover with our logo and BannerBuzz nailed it! Quality is great, print is great, and it was so fast! Not to mention, their artists were on it making sure everything looked how it was supposed to.
Hey Tony! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quick and easy. Fast delivery & product is good quality. I ordered for my work so get emails on both my work & home emails.
Hey Kapiolani! Thank you for your feedback! We're glad to hear you had a quick and easy experience and that you're happy with the product quality and delivery speed. Regarding updates you’ll continue to receive notifications on your registered email address. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The product was printed incorrectly. I contacted customer service to report the error, and they responded right away—reprinting and shipping the correct product immediately.
Hey Dee! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordering this product was simply. Asked for a proof before finalizing order. Arrived quicker than I expected. Will definitely consider this company for another order.
Hey Asjia! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered twice already, once for my business and once for private purposes. Both times the ordered items were in very good quality and came in a timely manner.
Hey Alexander! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Overall, communication with the company was good—they were responsive and helpful. However, there was some confusion on their end with overlapping emails and a notice that our order was canceled due to no response on proofing, even though we had been in contact. It seemed like a mix-up in their system about who was handling our order. A bit of internal coordination improvement would make the process smoother. Despite the hiccup, the final product looked great!
The entire process of creating the banner was super easy and everyone was extremely helpful until I wasn't able to go pick up the banner from FedEx and they returned the package back to sender. Bannerbuzz then proceeded to try to charge me $94 in shipping to resend my banner. I will never use them again
Hi Cassondra, Thank you for your feedback, and we truly regret the inconvenience you've experienced.
We're glad to hear that the design and ordering process went smoothly and that our team was helpful throughout. Regarding the delivery issue, the package was returned to us by FedEx due to an address-related problem, which unfortunately was beyond our control.
To ensure your order could still be delivered to the correct address, our team reached out with a request for the shipping charges only — not the full cost of the banner — to cover the reshipment. We completely understand your frustration, and we’re truly sorry this experience didn’t meet your expectations.
Please know that your feedback is important to us and has been shared with our team to improve how we handle such situations in the future. If there's anything we can do to make this right or assist further, we’d be more than happy to help.
The table cover and runner I ordered was created and delivered in a timely manner. The print quality was really nice. I'll definitely use BannerBuzz again.
Hey Cristina! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Absolutely love my new flags. Bought one as a gift and my friend is very impressed. The quality and price is perfect compared to another company I used in the past. Will definitely be a returning customer.
Hey Becky! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great place to customize flags. Other websites charge way to much, and quality not very good. Design tool could be a littler easier to maneuver around.
Never got my banner, asked for a refund several times. Pretty ridiculous. Don't order from here.
Hello Tristan, we’re sorry for the inconvenience caused to you. We always strive to provide efficient service to every customer, and it’s unfortunate that you faced an issue. As per your request, we have cancelled the order and initiated a refund request. Once approved, it will be processed within 2 business days. Depending on your bank, it may take up to 7 business days for the amount to reflect in your account. We truly value your feedback and will certainly consider it to improve the customer experience.
For the pricing, it was acceptable to endure some frustrations with BannerBuzz CS to get the flags I wanted
Hi Timo, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you faced with our customer service. We're glad to know you were ultimately able to get the flags you wanted and found the pricing acceptable. Your feedback is valuable and will be considered carefully as we work to improve our service experience. If there's anything further we can assist you with, please don't hesitate to reach out.
Paid for an overnight service and they still shipped it ground.
Hey Kate! As per our records, your concern has been addressed to your satisfaction. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
UPDATE: Your cut and paste response is not appreciated. Nobody has reached out regarding this issue... why would they now when they didn't resolve it before? I reached out more than half a dozen times trying to resolve this before posting a review, only to be completely ignored in the end. Customer service is bad at best... at its worst it's completely non-existent. We purchased several garage sale banners for our HOA. We had two big issues with ordering. First, we were charged an incorrect amount of tax. That was eventually resolved, but only after I sent a letter from our tax commission office. The other issue had to do with our wallet points not being used. I tried using all of them on our order, but it was only allowing up to a certain amount. I had an entire conversation with a representative about this, during which I found out only a certain percentage amount could be used on an order. OK, that's fine. I checked the box to use our points, which is the ONLY thing you do to apply them, then placed our order. The points weren't applied, don't ask me why. I sent an email, which included a screenshot of the points box being checked and the amount the screen showed I should've been charged. The standard response was "points can't be applied after an order is placed". I would then get an email telling me the ticket had been resolved and to reply if I wanted to reopen it. I did this about 6 times, specifically asking about the fact that I had screenshotted proof of using my wallet points and the amount I should've been charged, the amount THEIR WEBSITE SCREEN showed. NOBODY could answer me. I just kept getting the same "points can't be applied" line. Eventually my email was just completely ignored and nobody responded to me again. I would NEVER recommend this company. Complete and blatant disregard for the customer. On top of this, the banners ripped after only 2 uses. Terrible customer service plus poor quality product equals a customer that would NEVER return!
Hi Renee, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I had several questions before ordering. The first rep was very helpful, the second one left me more confused than when I started. I did just complete my order but the tax rate was wrong, so now I will have to work to get that corrected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tyler! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.