Bank of America

I can never get their stupid automated service to get me to a live person who can fix their intended issues! The automated waste only tells of the simple things such as dispute or give some list but not for what you need to speak to an actual person about! Using the automated service brings you into a circular trap! You either tell it to get a person, it tells you it needs more info yet the info is limited only to the options you had in first place. Then if you still refuse and want an actual person you get the "I'm sorry I can't help you. Do call back again" routine!

Set up an estate account. When it distributed, they charged $25 dollars service, and appear to intend to charge it monthly. As her rep, they are holding me liable. Horrible, especially while dealing with a death, and all of this with an account set up for this person by them!

Somebody should file a class-action suit!
I received a notice that I was pre-approved for a $700 credit card. I submitted my application and soon received a card in the mail. I bought a few items and made a few payments with no issues. One month I was late so I doubled the next one. Instead of communicating any problems to me, they froze the account. To remedy this and as an act of good faith, I paid almost $800 to the account online. Did they send me a thank-you note, or even a receipt? No. They responded by cancelling the account. If I had known how ridiculous BOA was, I would have kept my money and given them a valid reason to drop me. Do NOT waste your time by banking with this company!

Bank of America is taking money out of the consumers, personal bank account, making it impossible to talk to a live person, refusing to give back the money that they outright stole.
Bank of America is desperate, and they are doing desperate measures to the innocent as myself and other consumers.
I've been with Bank of America for many many years. They are no longer to be trusted.

I have been trying for 8 days to get online access and have stayed on phone for hours and been in branch twice spending 2-3 hours each time and still no one can help me resolve it. I have been transferred from 1 department to another and been given different numbers to call from each representative and it was of no help. Seemed like client support did not understand and kept sending to diff person. This was extremely frustrating. I kept my patience for over 7 days, but now I am tired of not getting any help. I am in distress and have wasted my precious time because of un helpfulness. This is the worst customer service ever.

We were advised by our bank to go to the BOA on Mill Plain in Vancouver,Wa to get a Medallion Certificate as advertised on their website. We were told flat out that that no, they would not do this service bcs we aren't customers.
That's fine. But say so from the beginning. On your web site. At the top. Not buried at the bottom.

You would think as much money as they steal from us in bs fees they would hire people so you wouldn't wait so long to speak to a representative. Then when you do get someone your an inconvenience and most times they won't help they just tell you to call back. No F that help me now I've wasted enough on this already. They say they are the best in digital but every time they tell you to call.

There were three customers who tried to cash in a check, but the lady, I think her name is Jenice is being prejudice and racist towards different race and won't do it for them. Maybe I should change a different bank that shows great customer service and tolerance. Bank of America is Racist.

I have been with Bank Of America for 7 years and it is time for me to change as over time I saw how horrible they are to their customers. It is a shame how they can't even try to help you over the phone or in person. I called the bank to get me with the charge and they were horribly bad to help. I'm about to close my account and never again this company. Very disappointed.

I have been a customer for 34 years, and a fraud on my account led to closing the account and opening a new one. Well, guess what? Customer loyalty means nothing. You are allowed to make mobile deposits of no more than $2K per month until after 91 days. You must wait 91 days before making mobile deposits of any further checks until after 91 days and you may do so via ATM deposits. But wait, there is more... ATM deposits take four days before it become available. I spent more than an hour today with customer services, and their response was."All new accounts are set up that way"...basically they are saying, "*&^@ you, we don't care who you are; it is our policy on new accounts.

Little by little the banking hours are getting shorter. I usually go in to work later on Friday so I can go to the bank at 9:00 first. Now they just. Changed the hours from 10:00-4:00. I guess that's fine if you don't hVe a job, but then you probably don't need a bank

It is the worst bank ever I have ever seen! They simply stole my money! It is 4 months they double charge me and every time they just promise you will receive the money this week in two days! But they never sent my money back! I am gonna sue them! Every time I waste my time 1 hour on phone and they just give me some lies

Bank of America only cares about their institution. It does not listen to its consumers. The bank will not accept proof of fraud. I wrote the bank letters to discuss my concerns and needs. They never responded to me. Be smart, use another bank.

The worst customer service ever. They did away with the drive through, and you have to wait in line forever. They opened a Business line, BUT you can never use this, as they ONLY have 2 tellers working every time I have to go in. Stood in a line of 3 people today, and was not aloud to use the Business line, and one of the employees told me I have to stand in the line a certain way. NO one was behind me, and I was still maintaining social distance. The workers at this branch are a joke, and I hate going with cash deposits for my employer, it takes 30-45 minutes to get anything done. I am going to urge my employer to use another bank.

If I could give B of A a negative number I would. I have been trying to pay a credit card balance of $274 off in full since 2018. I was under the impression the account was paid in full and closed. Fast forward to 2022, the last person I spoke with in 2018 failed to charge me the full balance. I have not received one statement/bill/phone call from them. When I discovered this past due balance almost 4 years later, I contacted them multiple times to try to get to the bottom of it. I cannot express in words how rude and belittling the B of A representative was. Per B of A policy, I have to call 10 days after the bill posts to my account to request a receipt! They do not automatically send you a receipt. I requested a copy of the call transcript from 2018 when I requested the account be paid in full and was told that I would have to get an attorney to submit a request in writing. Completely taking advantage of those just trying to be good, hardworking Americans.

I accidently sent a double payment to them (electronically) the very next day I asked them to return it electronically. No, they refused and said they would send me a check. I could expect it back to me (I am 650 miles from my bank) after 10 days or more! The customer service person thought I was stupid when I said, "this is so you can use my large overpayment for interest on my money!"
Her clueless response was "oh no we only charge on money spent and you don't owe anything."
I suggested they send me the interest they are going to earn on my money. Once again she said you don't owe...

BOA Staff are permitted to work from home and access confidential consumer information such as, #ss, addresses, phone numbers and phone carriers, spending habits etc. resulting in an alarming number of consumer identity theft complaints. Identity Theft is so prevalent at BOA that customers will spend an excess of 2 hours holding on the 1-800 fraud hotline before connecting with an associate. When you're on hold on the 1-800 fraud hotline there is a recording discouraging clients from making a complaint and further investigating unusual charges, This is a red flag. A sign thst this bank is unable to manage its case load and that there isn't proper security in place to protect consumers identities, BOA is negligent in properly satisfy subpoena requests. BOA should have its internal processes and procedures investigated and audited. BOA fails to have the proper security in place to protect its customers. They have failed their employees and their customers.