Deborah G.

We were advised by our bank to go to the BOA on Mill Plain in Vancouver,Wa to get a Medallion Certificate as advertised on their website. We were told flat out that that no, they would not do this service bcs we aren't customers.
That's fine. But say so from the beginning. On your web site. At the top. Not buried at the bottom.

I needed a suitcase, quickly. They had one I liked (I thought) at a great price so I ordered it. Having been a long time Amazon customer I guess my expectations for delivery and customer service have been spoiled, but when I paid $20 extra for 2 day delivery, I thought that meant I would be receiving the suitcase 2 days from when I ordered it. Three at the most.
A couple of hours after ordering I received an email telling me that my order would begin to be processed in 2-3 days and then the 2 day delivery would start after that.? $20 extra for a 5 day turn around.?
I immediately cancelled the order. That was a joke in itself because everything I do, I do on my phone. Trying to maneuver their site with a phone is beyond frustration. I finally called them and like the other people have stated, I was on hold for ever. They finally called me back. I told them what I needed and they said sorry it's too late, they can't stop the process. Now understand this is less than 6 hrs. After placing my order. At that point, my payment was still in pending status. It stayed that way for another 2 days. They shipped that damn suitcase out and I followed all the correct procedures to return it. The order was placed at 5:30pm Sunday, shipped on tuesday, received on thursday, returned on Friday at 5:30 pm. I forgot to mention that someone email me saying the had placed UPS return labels in the USPS so I could return their product. I had to go a little crazy on that too and tell them they could email them to me and I would print it out!
I don't want to write out the blow by blow of all its taken to get to this point, but I still haven't gotten my money back.
I have written them at least 16 emails. I started off nice and polite but I don't bother with manners any more because it doesn't seem to make a difference. And phone calls a a complete waste of time.
I received 2 more emails today telling me the refund will take 3-5 working days. I can only assume they hold on to people's money and use it to invest in some way that generates them money.
I will never ever, ever, ever order from them again. I highly suggest you don't either. Oh, and that suitcase, didn't look a thing like the picture. BUYER BEWARE!

My pain management dr. told me about this site when he found out I was paying for all my Rxs out of pocket. I save so much money every month. Some times it fluctuates a bit, but without the coupons I would be paying up to twice as much or more on some of my medications.
And as far as having concern for not paying the full amount because the pharmacy has to make money too, I'm afraid that's just not something I worry about considering the drug companies have blatantly raised the prices on ALL the medications in the last couple of years sometimes by 10x.
If you want to throw your money away because you feel sorry for the drug companies, well that's up to you. I prefer to do my due diligence and take advantage of the savings where I can get them, even if I to go to 2 different stores to save that kind of money.
Luckily I don't have to now, but I have in the past and I love that good rx.com gives me that choice.