Bank of America

This is ridiculous. I have deposit cash in the ATM Just grab the money and didn't post in my account filed a claim with customer service and I went to the branch next morning they said money is there it will take a day or two to be credit to account. Called customer service today and supervisor RICK (f6p37) told me there's nothing he ca do it can take up to 10 days another 8 Days left. THIS IS CRAZY they won't give temporary credit even they see I made the Deposit

I deposited cash at ATM. Machine glitched, no cash got back, I claim 6000$ deposited by100$ bills. Month later BofA gave me only half of my money saying that I deposited 3072 $ when I had only 100$ bills.

I have used BOA for over 40 years. Currently, as many know, there are multiple Fraudulent websites and markers prowling on the internet. If per chance, you click one by mistake, as it Pops Up, while reading or viewing an article and since computers are so automated (they don't seem to have a chip shortage), a popup displays their product and there are hidden links behind the site and not cookies that put you directly into checkout and the computer fills in your credit card number - when you try to cancel it, you get frozen or a foreign country and all you can do it go to your BOA credit card account and instead of having a choice - of report charge or cancel charge, the only choice is "report it as Fraud." As soon as you do that BOA, with no warning flag, prior to you stating you believe it to be fraud, that they will immediately shutdown that credit card for any future purchases, assign a new card and say 10 days to get another card. You have to call and wait over 20 minutes to get thru to say, please send me the card IMMEDIATELY. In addition, there is no place on the website, (because no statements have been generated), to find out the full number of the card, and details like exp date and security code, so that you can use the new card until the card physically comes in. And if you explain this to a rep or associate, last one I talked to in order to expedite shipping like American express, hung up on me. This is the worst customer service approach ever. With the New Preferred Rewards cards, that I pay an annual fee for the card, they should overnight the card instead of hanging up the phone.

The worst place to Bank. So, I have had my personal account and a nonprofit account with Bank of America for 15 years. For the past 2 years, I added 4 more businesses and of course want to deal with only one bank, that is Bank of America. Unfortunately, this is the worst Bank you can have an account with. They have been declining my transactions and froze one of my business accounts and I can not pay bills, my payroll, and when I called them asked them they have no answers. They said their back end made that decision. How could a Bank make that decision without even notifying me? That should be illegal. It has been one week. I decide to close my account and open up an account with another Bank. So, went to the banks close to me that are all closed, shut down. No, money in ATM. Now, my money in the bank and I can not even withdraw money to pay my bills and staff. Wow... shame on you guys for not giving a dam about your customers and making a decision and holding people's money because you can do this.

Apparently Fraud was detected on my checking account so what did BANK OF AMERICA do? They just locked the account entirely WITHOUT my knowledge. No email, no phone call, no text just locked the account. So I call to find out why I cannot log onto my account after waiting 45 minutes I get to talk to a snide condescending not so helpful person. He tells me I need to physically go into a branch with my license and fix the issue. So I go online to make an appointment for the first thing in the morning following my return home. I can't make an appointment BECAUSE IM LOCKED OUT OF MY ACCOUNT. The other banks that I use contact me if they detect fraud and I either confirm or deny the transaction.

Bank of America has TERRIBLE CUSTOMER SERVICE. I needed to ask a question that I could not find the answer to online. I HAD TO WAIT 44 MINUTES on hold to get a customer service rep. I had a similar experience when I called a few months ago. I've been a B of A customer for over 30 years and am now seriously considering changing banks. This poor customer service reflects bad management and is unacceptable!

I tried to file a claim And they ask me a 1000 questions like they don't believe me customer servers are very poorAnd the people that work for them are disgusting

BOA fails on every transaction they are involved in. On one issue I called 4 times and got 4 different answers, I went into the bank and was given another opinion that I acted upon and it was incorrect. You cannot get hold of a person at the bank where you do business. They have no one answering the phone, just if it rings and someone is not busy - and they always are. When you walk in, sometimes someone comes and asks to help you, sometimes no one come you just wander around until you make eye contact with someone and see if they can help you. Usually they can't because you need an appointment to sit down with someone. Even when you do sit down with someone, they can walk you through a bit of the paperwork, but they have no authorization to make decisions about your account - and there is no one in the location who has the authority. You have to submit a request and wait until they get around to the next round of discussions.
The situation in my case was awful and although I have some money in that bank because I was overseeing my (now deceased) mother's account, as soon as the paperwork is settled from her death I will dissolve my relationship with this bank

I been customers since 2010 and I can't believe that they don't pay interest for what you have you have 10 thousand dollars you will get 10 cents that's a piece of cake

I accidentally wrote a check for 42 cents more than my account balance so the bank covered it and understandably charged a $35 Overdraft fee. I asked them to reconsider because it was a matter of pennies and an honest mistake. To my surprise, they refunded it... but not before slapping on another $35 fee for not having deposited the 42 cents on time. (They apparently gave me 5 days to do so and that was the time between me realizing the issue and the end of exchanging emails via their site.)

I told them I'm in Canada, had no PayPal funds at the moment, so there was no way to deposit anything for a few more days. They said I could make a formal request to refund the second $35, but upon me asking they could not guarantee that the request would be fulfilled. It sounded like a ruse and I ended up putting the ball in their court and told them to decide: A) Keep me as a client, wait a few days for a deposit, and refund the second $35 or B) Drop me as a client and I still wouldn't pay the $35.

Their reply? Goodbye!

A great example of corporate arrogance and not caring about the little guy.

Bank of America DOES NOT REPORT INMEDIATELY AN ERROR IN MOBILE DEPOSIT.
The customers can lose the money if do not receive a phone call or email message about
"NOT DEPOSIT " of check deposited, only is received confirmation of deposit by email that's all.

Had a fraud charge on my card. They took it off one month then put it back on the next and refuse to remove it. Their customer service repts are awful and rude.Very unprofessional

6 days into over 1800 dollars in online sports charges that I didnt make and have no idea who tf did.was supposed to be expedited to be resolved in 3 days and 6 days in I'm being transferred between fraud and dispute departments with both claiming the other is supposed to handle, and meanwhile, the initial person assured me only 2 would post and 2 would drop off and now there are fckn 3.ALL FOR THE SANE AMOUNT AND 1 AFTER MY ACCOUNT WAS SHUT DOWN! I CANT PAY MY BILLS OF BUY GROCERIES EVEN AND THEY HAVE DONE *NOTHING*! Even worse, the only time they're open is during MY WORK SCHEDULE and It's 40 minute hold times plus for each department. I can't fckn deal with this! And they DONT CARE!

Horrible attitudes and bOA did this due to racial equality lawsuits in the company. Now being a preferred client benefits me how? I get to deal with rude CSRs instead of polite Filipinos? Wtf

Third week now waiting for check from closing my account. Third week! I have been lied to, misinformed, and handled with the worst customer service ever. Three weeks ago now, I had lost my wife, sold our house and moved to a place with no B of A around, so I requested to close my/our account. After waiting nearly two weeks with no check in the mail after being told it would take 5-7 business days, I called, and discovered the girl who had helped me did everything wrong, including not having correct address (provided to her three times) claiming she couldn't get a hold of me (for what?). Then it just sat there, unreal! This new rep seemed very competent but I still haven't rec'd after she said they would send out this time 1st class mail (unlike pre-assorted). The level of customer care is beyond bad--it is obscene! Who is running this company? They should be recalled, terminated. Tellers could run a better operation.
Companies like this only run it for the shareholders/stockholders, with little to no real concern for the customers. Personnel is (obviously) not trained right, or at all. My next and final step is a formal complaint to the Attorney General of their headquartered state, plus BBB, plus the banking commission.
Disgusting and dreadful the two words to best describe Bank of America. Meanwhile, they retain thousands of my hard-earned dollars.

I have been a long term good standing BOA customer for many years. I opened a checking, savings, business, and had 3 credit cards with them. In the last 6 months (during the corona pandemic) they went ahead and cancelled all my credit cards. They sent me a letter listing several generic reasons why they made the decision to close my credit cards. I was really upset after they closed my last one and decided to call they and none of the reps knew what to tell me so they kept transferring me around. I finally spoke to a Supervisor and explained my situation and told him that I either needed a valid reason why my cards were cancelled or needed them to reopen one of my cards. The "Supervisor" very rudely told me that they have the right to close my account for whatever reason and that they will not be reopening any of my accounts. This is the way BOA treats their customers especially in a time were we need all the financial support we can get. I am completely dissapointed with BOA and will be closing the rest of my accounts and opening with another bank asap.

Went in to buy a car and when I went to use my debit card to give them my down payment Bank of America had a hold on it because it seems suspicious I went home on a bus And some other man came in with ******* cash and walked away with a car America does not need to go digital