Bank of AmericaReviews 655

Unfortunately, Bank of America is so far the worst and the most greediest bank I've ever had business with. This bank was on a regular basis attempting to illogically charge me a service fee on a free account by changing the rules and never informing me about any changes. To my calls the answer is always, "I am sorry, I cannot help you!", yet my money are stolen by the bank without my authorization and without updating me on any rules. I simply cannot check my account each month for their fraudulent charges. Please be careful with Bank of America, they will attempt to charge you for everything they desire and you are lucky if you spot those charges as they believe you will just never check your bank statement as many people do.

Costumer services is what does it for me they act like they paying me they 9 times out of 10 the person you get is not going to be pleasant. They steal your money act like they paid for something than you have to get them the proof. I'm just saying they don't work for me

This is the most over- charging over bank in history ripping off the elderly on their monthly social security checks I guess the Lawsuit wasn't enough charging these fee's $35 for 1.00 and you can't dispute it really. Taking monies and using the system to rob the elderly by electronically charging the small amounts first and pushing the larger charges back. For example I woke up on payday made a payment to my loan early in the morning my loan was paid last 5 days later making it look like my account was overdrawn when it was time to pay my loan this is a new way the system is robbing the elderly and I'm going to contact the State and find out what to do I'm this bank is robbing US. A Better Business bureau is my next stop

Terrible customer service and draconian account rules. Take your banking business ANYWHERE ELSE but to these thieves.

I have been a customer for many years. I am so disappointed in their recent customer care. Since they severed ties with their AAA credit card. They have taken away the overdraft protection many of us have relied on to protect us from the $35.00 overdraft fee.

I had my checking account linked and set up to draft my family savings to my brokerage firm. Not realizing they had removed my overdraft they assessed 4 nsf charges of $140.00. The representative attempted to credit it back but because the system would not allow it she was only able to credit one of 4. The supervisor Raven was like she can close the account but I would still owe the 3 nsf's because "the computer will tell her the same thing." So now the computer is controlling human authority and decency.

I certainly no longer want a relationship with a bank that does not value years of loyalty and can not correct errors. They also changed my request to reject charges rather than over drafting the account. So 2 ways of protection were just removed without consulting with me or offering a different form of protection. I guess they are trying to recover all they can after the pandemic but this is not the way.

The best bank service and kind welcoming associates in 2001 Penn Ave in Washington DC. Fast and courteous.

You go negative 5 cents. And BOOM. 35 dollar charge to your account 0 costumer service! You can't talk or even message a real person anymore. All the automated options are not helpful with 0 initiatives to connect you to a real person. I $#*!ing hate this bank and it hasn't even been 60 days. Going back to cash app. No Overdraft, paycheck 2 days early, great costumer service never had issues. Im only here because my hand was forced to open a bank account but BOA $#*!ING SUCKS

I have read some of the extremely poor customer service reviews of BOA in Miami but did not experience it on this past Thursday. After reading the reviews I decided, with trepidation, to make an online appointment, arrived early, was greeted and told the rep was with another client but I would be seen next. The rep, Rudy Lugo, serviced my notary needs, spoke English and was very professional. I was extremely pleased with the service received at that Coral Gables branch! Thanks!

This company has no intent on assisting customers with a directive towards conflict resolution. The phone service as well as online support does everything to prevent contact with an actual person, regarding billing issues.

Very bad customer support. They dont really care about your time. You could wait for 1-2 hours just to get one document.

I applied for a HELOC loan. I did not receive any communication for weeks. I called twice, no return calls. Finally I received a letter on MARCH 19 saying they must receive certain documents by MARCH 20. I tried submitting the documents on March 19 but the system wasn't working and now it appears my application had expired. Thanks, Daniel and Rebekah at Bank of America.

If a company charges your credit card erroneously, BOA will not remove the charge as promised. Every year I am charged with 200.00 charge from a company I have never heard of, yet BOA still refuses to remove the charge. They state they will remove it yet they always put it right back on my card because they do not value me as a customer.

CUSTOMER SERVICE DOES NOT EXIST AT BANK OF AMERICA. It is impossible to speak with anyone. I am waitinf for my 1099-INT form so I can pay my taxes. Good
Customer service at Bank of America does not exist

We have backed at the Belmont Shore BofA branch for 30 years. Today I had the worst service ever. I walked into a nearly empty bank--six employees, three customers--and was met by a young man with a laptop who told me the wait time would be approximately 15 minutes. OK. As I waited, this young man was apparently unoccupied; I assumed that I was waiting for another employee to help me. Instead, after waiting 20 minutes, the same guy was the person I needed to see! And he failed to solve the problem. An utter waste of time. And at the end, he actually asked my to take a customer satisfaction survey! Clueless.

Just paid off my credit card. On the online banking to make payment for credit card it gives you 3 options. Pay minimum pay balance and pay balance in full. So I payed balance in full. Expecting my balance to be 0 since I paid balance in full never thought anything of it. Well I get a email saying I am late on my payment. We'll surprise to me I paid balance to 0. Should have no payment. Didn't they charge me 50 in interest saying I didn't pay off my balance so it was interest. I always thought payment in full means you owe nothing or why else would it be paid in full. So I called all I can say is what a waste of a hour and never ever would I recommend them to even someone I didn't like they are horrible and could care less about you. Only have a 1 star cause can't give no stars

Bank of America cashed a check I made out to my gas company (UGI) to someone other than UGI who fraudulently cashed the check at BOA. After eight months, BOA still has not responded to my bank's check fraud affidavit to see who BOA paid the check to and to reimburse me for the amount of the fraudulently cashed check - $223.00. As of right now, I'm out this money. This is a very poor way to run a bank.

For the last past 6 months your service have been horrible and I can't wait until I find another bank because I will be leaving. Your customer service reps are horrible and don't know they job and give out wrong info. And they are rude. I wouldn't recommend you to a dog!

NEVER ANSWER THE PHONE IN RENO, TALK OVER YOU BEFORE YOU CAN TELL THEM WHY YOUR CALLING, PUT A HOLD ON A LOCAL CHECK THAT CAUSED MY LONG DISTANCE MOVE TO BE CANCELLED AND BECAUSE THE DELAY AFFECTED MY NEW START DATE OF MY NEW JOB I NOW DON'T HAVE A JOB. WHEN I CALLED TO ASK THEM TO VERIFY FUNDS ON THE LOCAL CHECK SO ALL OF THIS WOULDN'T HAPPEN THEY SAID NO. I ASKED IF I COULD COME IN AND GET THE CHECK BACK AND TAKE IT TO HERITAGE AND GET THE CASH THEY SAID NO. NOW EVEN THOUGH I HAD ENOUGH MONEY IN THERE TO COVER MY OTHER BILLS THEY ALSO GOT RETURNED AND I NOW HAVE OVERDRAFT FEES TOO. WHAT EVER HAPPENED TO CUSTOMER SERVICE? WASN'T THE EFFECTS OF COVID, INFLATION AND GAS PRICES ENOUGH BANK OF AMERICA,? DO YOU HAVE TO MAKE THINGS HARDER? BIG BANKS EQUAL BIG DISAPPOINTMENT.

I will never bank with them again because my account for no reason told me it wasn't close that it was fraud then sent me to talk to someone else then someone else I was just being flopped around my paycheck was sent to this account and now I can't get it it's been almost 2 weeks and they say they have to send me a check but if they send me a check why can I just go into the bank instead to get all my money that I earned my hard earn working money but they don't understand that they don't get that they all suck Bank of America sucks and I will be letting everybody know how bad they suck I will not ever recommend Bank of America to anybody

This is one crooked company. I mailed a credit card payment to them in plenty of time. However, they either did not receive it or it was posted late. Instead of contacting me, they closed my account and reported me to the 3 Credit Bureaus. This was the FIRST late payment they had ever recorded for me. No explanation, no letter, no phone call. My credit score was lowered by 80 points thanks to this sorry bank. I called and called and called Bank of America. Nobody I talked to knew what they were doing; including "management".