Robb R.

I accidentally wrote a check for 42 cents more than my account balance so the bank covered it and understandably charged a $35 Overdraft fee. I asked them to reconsider because it was a matter of pennies and an honest mistake. To my surprise, they refunded it... but not before slapping on another $35 fee for not having deposited the 42 cents on time. (They apparently gave me 5 days to do so and that was the time between me realizing the issue and the end of exchanging emails via their site.)

I told them I'm in Canada, had no PayPal funds at the moment, so there was no way to deposit anything for a few more days. They said I could make a formal request to refund the second $35, but upon me asking they could not guarantee that the request would be fulfilled. It sounded like a ruse and I ended up putting the ball in their court and told them to decide: A) Keep me as a client, wait a few days for a deposit, and refund the second $35 or B) Drop me as a client and I still wouldn't pay the $35.

Their reply? Goodbye!

A great example of corporate arrogance and not caring about the little guy.

After no major issues with them in the 11 years since I was a client, two bad experiences occured that make me wonder what the company is up to.

1) Rather than the typical means of paying by having to login to PayPal (PP) and confirm it, a new and unannounced feature occured through fiverr.com that led to a hassle and me losing a few bucks... after a few emails with customer service, PP reimbursed me $25 of a $35 NSF fee. It's part of the review I left for Fiverr: http://www.sitejabber.com/reviews/www.fiverr.com#115

2) One of the main reasons for using PP is to not share one's personal information with a business. Yet in placing an order with personalcreations.com (part of ProFlowers.com), my PP billing address was transferred to them. I was able to edit the info to a fake address before submitting the order, but it was not an address in the USA and that led to a hassle about the order and me later cancelling it. Why does PP make my billing info available to a business? That story can be read here in my review of the online business: http://www.sitejabber.com/reviews/www.personalcreations.com#7

Good experience with the musician, bad experience with the company and PayPal for a particular payment arrangement with the site.

Hours after paying with PayPal (PP) for the initial fee, I had to add a few dollars for an extra service I wanted and clicked a new button on the musician's page. Rather than being directed to PP and having to login to confirm the payment and source of funds, the Fiverr page told me that the funds were successfully transferred. That was the first time a PP payment went through without me logging in and confirming and I didn't even know that was possible. The Fiverr page didn't say anything about it upfront.

The problem is that the PP funds were taken from a bank account that had less than the payment amount so the bank charged me a $35 NSF fee. I brought this to the attention of both Fiverr and PP and it took a few emails and finally PP paid me $25. Yes, a multibillion dollar company couldn't bring itself to a full resolution for an 11-year client. I then told Fiverr that they could be off the hook for only $10 and they refused.

(The company is part of, and the customer service I dealt with is, ProFlowers.com.)

I placed an order and paid with PayPal... no problem there. Two business days later, I got an email that the order hasn't been processed because my billing address is not in the USA (shipping address was). I replied that using PayPal makes a billing address pointless and they shouldn't even ask for one (why PayPal relays it to them is another issue).

Two days later after a couple of other emails and I was instructed to change the billing info through their site. I did, using an address in New York. Next day, another email came about the order still not going through because I had only changed the "account" billing address and not the one associated with the order... as if I could tell there was a difference. Finally, I was told to call the company and I bothered to do so only because time was running out to get the gift received on time. The person on the phone took down the NY address and... no surprise, they had to speak to a supervisor and then I was told to re-do the whole order online since the original billing address with PayPal was different. That's when I cancelled and took my business elsewhere.

Let's see when they'll enter the 21st century of online processing.