Bank of AmericaReviews 653

Bank of America has the worst fraud detection system and worst of the worst customer support. Hands down. This is from my three decades of experience on dealing with many banks. I buy a meal at McDonald's and in 5 minutes buy another meal in Chick-Fil-A for the other hungry kid returning from a practice with only one card in the pocket. They decline my charge without giving any explanation and never give an option to approve or deny the charge through the BOA app. I have every single fraud notification turned on from their app. It does not matter. This has happened like 20 times in the last few months. There's enough fund in my checking account, I have a pretty decent corporate America job. It does not matter, they get pleasure on embarrassing the customer by not letting them use their own freaking money when they are waiting at the long line with a hungry 5-year-old kid. Then you call their dreaded customer support. Wait on the line for 30 minutes. Derrick and a few other fraud specialists are great on hanging up on customer. BOA's fraud specialists are eating their own sh-t. No empathy, no understanding of customer's valuable time, they think everyone who is calling them is a fraud. This fraud department dude cancelled my ATM card two months ago without giving me an explanation when I called to dispute ONE charge for the service that I cancelled and the company was still charging me. Fraud specialist Morons. I had to redo 10 different auto-draft payments and wait two weeks to get the new ATM card. Then you keep calling back, get a supervisor, they promise you it would never happen. Happens again in a few days - denying me from spending my own money at the same city in Dallas. This f—ing bank is by far the worst of the worst and has been nothing but a worst nightmare. No comparison, no remorse in exposing this third world kinda service provider and so-called one of top three banks in the U.S. I don't know how the F this bank is still serving people. If the leadership of this bank is seeing my review, they are clueless what's going on with the failure on every level of serving their clients. Such a freaking embarrassment of using the word "Bank of AMERICA." Epitome of total nonsense compliance, risk versus customer focused banking system. They should be named "Bank of the deep sh-t La La Land Nigeria."

Will be closed in less than another year. Terrible service, will not answer phone.
Only one teller, if at all

Bank of America tend to has light you. I have been with bank of america for 8 years, and they traferred my money from my account to an to my savings account that became -$160,000 over night. They also took a few gra. Fromm husband's account. I'm upset because the negative account mysteriously showed up on my account. B of A left me moneyless, and still had the audacity to tell me I had to pay off the remaining balance, which is $14,000. I do. Ot recommend Bank of America. They are very sneaky with our money. They also don't care for their customers. #bankofamerica are imposters. Now I have to start from scratch to get to where I was with my income. I will be filing a police report

They are explicitly horrible. And the long wait just on the phone for a live representative. I could cook dinner, take a shower and watch a short show and I still waiting for a live agent. Never will I deal with Bank of America. JP Morgan chase is far superior than BOA. Their customer service is top notch

We are stuck in another country unable to access our debit or credit cards through bank of
America. We called the rep and they stated it was the app we were using. We explained it wasn't only that app that was declining his card. We are unable to withdraw money with the only explanation of 'card error' the rep was absolutely useless and rude. We will be switching from this absolutely $#*!ty bank when we can return to the states. No wonder they have a million law suits going on, SWITCH BANKS WHILE YOU CAN!

I have been a customer for 34 years, and a fraud on my account led to closing the account and opening a new one. Well, guess what? Customer loyalty means nothing. You are allowed to make mobile deposits of no more than $2K per month until after 91 days. You must wait 91 days before making mobile deposits of any further checks until after 91 days and you may do so via ATM deposits. But wait, there is more... ATM deposits take four days before it become available. I spent more than an hour today with customer services, and their response was."All new accounts are set up that way"...basically they are saying, "*&^@ you, we don't care who you are; it is our policy on new accounts.

I recently applied for the auto loan. They kept workaround for a week; this causes my order was canceled. In order to keep my order, I had to sign finance with my dealer. After that, I called them to cancel the car loan; they said the cancel was requested. After 2 weeks, I still saw my car loan. I called them again. They said they had not received any check from the dealer. I called my dealer and they said they had not received any check from Bank of America and asked me to request the check tracking number or any proof that they sent the check. I called bank again and they could have not provided any tracking number or proof they had sent the check and required me to pay the interest until the loan is canceled. They just kept ask me to call this department and others but no solution was provided. I write this review hopefully help some one to avoid or be careful when deciding to apply the loan with Bank of America. Please be careful!

Worst bank to work with. They will charge you for any thing, including card replacements. I've had cards last 3 months and the chip stops working and they charge you for that. They will take 2-4 business days to post my paycheck. I had deposited a check and payed rent my balance went below the minimum while the check posted and still got charged. Call them for any issue and will be on hold for over 40 min! Insane how unhelpful they are!

I had to change my card after a website for appliance repair turned out to be Scammers (see another review I did) and over the weekend my HP printer broke down, and I needed a card to buy one for my office to be able to ship, buy postage, invoice, etc. The person who talked to me about the new card was not trained to tell me I would NOT HAVE A CREDIT CARD TO USE until the physical card came in the mail, which takes 5 plus days. She said I could immediately find the number of the new card on the BofA website, omitting the fact that it would be useless until the card arrived as they cannot give the 3 digit code over the phone. I found this out Monday, when I was in the queue from hell for 2 hours. The voice mail requires the "3 digit" number to proceed. Finally I got to talk to someone by trial and tribulation and got it escalated to have another card sent by UPS in 1-3 days. I think they should have let me keep the old card active until the new one arrived, but they don't think about the customer. I got called the next morning from their "resolution team" with a phone no. To call. When I called the phone no. They required a six digit extension or "please review the message to find the "extension" but there was none. I called and got the case escalated after they heard about the entire ordeal, and thought I would just be waiting for the card... and then someone else called from "resolution" with the phone no but no extension. BofA just wants your money, they don't give good service, there are no offices or atms for four miles and the closest one has closed early for the day the last time I needed to do banking there. Their phone system and poorly trained employees wasted four hours of my time in the last two days, and my office is stymied.
Ever since Covid banks think they don't have to give you personal service and rely on bad phone systems. BofA is the worst.

Tech support always transfers you over to a different representative until one eventually tells you that the solution to your problem is to walk into your nearest bank. Accounts suspended for no reason. Transactions block way too often.

Just had a fraud situation with my CC. Yayyy BOA stopped it in it's tracks. Sent me a new card pronto...still yayyy. Then I go to use it IN PERSON and it declined transaction as potential fraud at a store I have shopped for years. It let online charge through just not in person. Called as I got no text notification to clear issue and got politician speak on how wonderful their fraud system is. Yeah... NO...I have been a Security manager for 40 + years. Not impressed at all.

My wife has 3 different credit cards through B of A. However, she is modern tech illiterate. Does NOT have online banking with them preferring written statements. One of her cards had unauthorized activity and she filed a claim. This particular card was used to pay ONLY for a cruise that we did in April; absolutely nothing else. She received an email informing her of info about her claim and telling her to go to their message center to read it. I tried to enroll her; no joy (their security algorithms probably went nuts by my trying to enroll her more then 3 times). Tried calling the number on the back of their card, gave them the card number, her SS number, it routed me to an agent and then it told me that their offices were closed. Twice. Went online, looked for a human to talk to at B of A, got a number different from the card. Almost exact same experience with the exact same result. At 2:35 PM Pacific time. WTF!

The worst service ever for me. I thought ATT had the worst service in the US, B of A makes them look great! At least I eventually found a human at ATT.

B of A's definitely losing our business.

Bank of America only good stealing they own clients money very sad.someone need investigation them..

We've had Bank of America credit card for 20 years. We pay our monthly bill on time every month and we spend an average of $5000 a month on the card. We get our bills via email and somehow did not get the September bill. We got August and paid it on time and we got October and were about to pay it when all of a sudden all of my auto pays that I use my Bank of America card for started coming back rejected. So I immediately called and waited an hour to get a representative and then explained the situation. I asked her to look at my account because in 20 years I have never been late and I spend a lot of money with the company. The representative was very nice and waived the late fee and the interest charges, then she told me that as of Monday, since it was Saturday, with the credits that she's putting on the account, the freeze on our card would be lifted. I in turn told her that I was immediately paying the bill via the method I use every month, which is our online banking. Monday came and went and everything was still being rejected. Tuesday at 12 PM I called yet again and wait about 35 minutes to get a representative who tells me they can see that they received my payment but it just hasn't processed yet. No apology, no caring, no understanding of how I'm being treated when for some reason there was a mistake with my email bill. In fact, I checked the spam folder my deleted folder in case I accidentally deleted it but couldn't find it anywhere. Bank of America did not want to take any accountability and treated me like any other person that would potentially be defaulting on their bill and then didn't do what they said they would do by having the freeze lifted on Monday. Not acceptable, incredibly poor service, and I will be looking to take my $5000 a month elsewhere. Hope it was worth just following your rules and not understanding the situation and alienating a very good customer.

No one answers the phone, it is difficult to redeem points on line and I don't want to talk to Erika, who is their new AI person to talk to on the phone. I have called twice today and held for 30 minutes and still not gotten through to anyone. I think it is time to ditch this credit card. Wish I could give them zero stars.

Discrimination!
Branch Address: 1300 E Oakton ST, Des Plaines IL *******
Time and Date: 12.40 pm- 1.40 pm
Complaint: I waited my turn in the Counter line, while I was waiting my turn some bankers came and invited some customers who were waiting behind me! I kept waiting for my turn, finally it was my turn and I told the banker Madam that " I would like to change my phone number " she said that "She can't do that at the counter so I need to sit on the sofa and wait for the next available banker for change my phone number. Two of the bankers were free but they didn't call me, after that the Mr Banker invited another customer who came after me. The another Mr Banker was free but he didn't invite me either. While I was sitting waiting on the sofa another gentleman entered the branch and said that he wanted to open an account. Madam Banker asked him " Do you have an appointment " and he said "NO" but Madam Banker showed him how to get an online appointment and find him a banker quickly, but I was still Waiting!
After a long wait Mr Banker invited me to his office. He said that he changed my phone number in the system. I checked my online account but it was still the OLD number. He said that "it takes around 30 DAYS to replace the new number in the system! "
I believe, The interior Security camera recorded everything that I told, I'm ready to go the court to prove my allegation!
I felt a deep discrimination!
No Discrimination in the USA!

I've been a Bank of America customer for 38 years. Seriously. It wasn't even Bank of America at that time. CD rates have always been lame, but the basic services have been reliable. When online banking became available I became a user, a fan, an addict, perhaps, but for the last several days BoA has failed me. I log on, go to bill pay, perhaps, then try to check my checking account balance and am immediately rerouted to the sign in page. It's maddening. Called tech support...waited several minutes...finally told the human what my problem was and she suggested changing my browser from Chrome to Safari. My cheap but serviceable laptop is a Chromebook and everything else i do is through Chrome. She put me on hold and then the connection was lost.
I am not tech savvy. If I walk into my local branch with my laptop can they fix it? Do I have to change banks for a new online banking service? Super frustrating. NOT HAPPY