BanggoodReviews 3,246

I'm quite a "big" customer on Banggood website. I have done about one hundred commands since I discovered their site one year ago, for my first RC helicopter. I was looking for a cheap but efficient toy, and many people advised me this site. I had doubts about its reliability, but now it's one of my favorites:-)
It's very cheap and offer a lot of fun items in the electronic categories. It's also very good for RC hobbies (heli, quad, cars, transmitters,...), spare parts and all that stuff.
The few issues I experienced (1 missing item once or 1 command not arrived for instance) were always fast taken into account by their customer service, which corrected the problem.
1 year after, I've discovered other websites quite similar, but Banggood still is one my favorites because I really trust them, and many friends of mine have tried too and are not deceived:-)

Excellent online shopping, with quality 7 some hard to find products that are well priced & delivered relatively fast with a great customer service team that responded quickly to any questions I've had. I live in a small town & Banggood makes products available to me that otherwise wouldn't have been.

You find what you want then pay for it, I paid with PayPal so payment is confirmed within minutes. You can check your order in a couple of days to see if it has been shipped and my order was still being processed 2 weeks later! Sent message asking what is going on and got no reply, sent another message and still nothing. Finally I threatened and got a reply that what I ordered was discontinued, asked how can they sell something that they don't have and never will have again and all I got was it's discontinued would you like a refund? The product was still being advertised even then which I pointed out which they denied but it was still on the page. Hoping that was a one off I decided to purchase again. Wondering why it was taking so long for delivery I checked my account and it was still processing! Again left messages and no answer then decided to go on live customer service and luckily got someone within minutes. Asked why my order was still processing and 15 minutes later I was told that it was out of stock! I asked why wasn't I informed, not good customer service and was completely ignored, she never came back on. I waited 25 minutes then I typed I want a refund and straight away got the reply check bank account in 2 days, have a good day! Check all their feedback first before you decide to buy from them.

I puchased a unicycle for $400from them. It arrived a month later and it didnt work, not even turn on and would not charge at all. Very poor quality and misrepresented. Minutes after receiving the unit I contacted Banggood cuatomer service to explain the issue via email. They respond after a day asking for a video and pictures which i immediately send. Then never respond back on how to resolve the issue. 3 days later and after many emails to various addresses I get an email back asking again for pictures and videos. I decide to open a claim through Paypal but that is useless. All they can do is ask me to return on my dime in order to get a refund but the return itself is $190! I caution you never buy from these crooks! It is an outright scam because they hide behinf the fact that the return freight is cost prohibited so they ship junk without a care. It is not worth it. Read the fine print on this site for warranty returns. If you have to pay the freight back DO NOT BUY FROM THEM!

Purchased 4x8pcs Speed razor shaver blade kits for $38.36 the price was great but the product sucked! Tried a blade from various packages and they are the absolute worst blades I have ever used. I get a better shave from an old used blade from a previous purchase. Even if I go over my face 8 to 10 times they do not clean my face. I have tried to contact BANGGOOD with no response. I intend to get it out to every possible review that I can as to the kind of company BANGGOOD is.

I had purchased some batteries from these guys(order #*******) for Christmas for my son's toy. It showed they had them in stock. I placed the order and they charged my card. A month went by and they still had not shipped yet. When i reach out tot their customer service they said they were on back order and would be shipping shortly. I guess they save money and don't offer tracking so you have no idea where it is during this 2 months because when you check there site it just shows it as shipped and not other information is available. The batteries arrived 2 months after they were purchased and they would not take a charge and were so swollen they looked like they were going to pop. We tried several chargers and different cables but the batteries are just bad. I hade sent them a few emails to their CS team and no replies. I went and posted a bad review on there site about the batteries and Sunny-H from there company responded saying that they had a bad batch of batteries and to send an email to there CS department and they will replace them. I sent two additional emails but no response from them. I took to a Chat with Beth today and explained the situation to her. After her telling me to hold on several times she responds and says to send them an email and they will look into it(as if i had not already sent 5). I explained that my emails have been falling on deaf ears and that i would just like a replacement. Beth said she was not able to help me with that, so i asked for a manager. She said there was no one there and would have someone get back to me. At this point it's 4 months after Christmas and all i want is either my money back or replace the product and send me a return envelope and i can send the defective product back to you. I don't think i'm asking too much? My advise is to shop at Amazon as they have awesome customer service and issue returns with no question asked or by locally this way you can just bring back to the store. Sure this company offers some low prices but be prepared for a battle if you have a problem!

Terrible experience. Sent helicopter that didn't work (ever) without a box, kept asking me each time I e-mailed them, to make sure it didn't work. I kept assuring them it didn't work & asking for a return label & then after I had sent them 6 e-mails and protested the charge with Amex they said in order to get my money back I should of sent the product back to China at my expense withing 2 days of receiving it even though the product was shipped from a local US warehouse. Awful, rip off artists

FAKE! Beware! I tried to order some consumer electronics, through your website, your website says you have a Canadian Warehouse, as well as a Us and UK warehouse. But infact you guys are lying, as I was informed by your customer service, that the item would ship out from somewhere in China. I am sure you understand nobody likes being lied to. I placed my order on the 10th and your website suured me that if i pay for expedited shipping, I would get my item within 3-7 day; but infact, its the 14th and you guys have still not even processed and shipped it. I am not sure what the point is in me paying for expedited shipping, if you don't expedite it. You guys offer no guarantees on delivery time, but want the extra money and seem to procrastinate the delivery without worries about customer dissatisfaction. I read multiple such accounts by individuals who you've tried to lie to by telling them you'll ship stuff from a local warehouse.