Bag Borrow or Steal

Love the bag. Came on time. Clean, well taken care of. Exactly what i wanted. Unsure how to return and when. I rented it for 1 month but no clear instructions in the box about how to return when month concludes

Bought my purse "gently used". Pictures showed every scratch, stain, and any imperfections. When purse arrived, it looked way better in person then in pictures! I honestly couldn't believe it was the same purse! No buyers remorse and I will definitely be buying from here again!

In my opinion, save your money for a few months and buy the bag yourself. I hardly carried my bag as I was worried I would stain it and would have to buy it anyway! Not worth the money, horrible customer service. Here's a tip for them: add optional insurance when people borrow!

Bought a purse on Nov 6th. 12 days letter when I called BBOS to inquire on my order a customer rep emailed me tht the ordered was cancelled due to BBOS being unable to authenticate it. No one called or emailed me to notify me of the cancellation. On Dec 5th bought another purse (same kind). Few days after the purchase I emailed BBOS and asked "would they honor the price of the previous purse that they cancelled because it was much cheaper and the order was cancelled and it wasn't my fault". Manager stated no and said he was going to also cancel this order and send me back my refund. Checked tracking (purse was due to arrive tomorrow) and order was requested back to sender! I'm not sure what I did wrong and why BBOS responded in this way to my inquiry.

Just another example of how you're discriminated against if you "seem" poor. That's OK, I'll take my money and potential resales elsewhere. Good Day!

May 21,2016 I ordered a Burberry bag online with 20% discount. Two days before delivery date I received an email saying they had 'questions about my account' and to call the 1-888 number. I called it twice and left v/m. They cancelled the order but the money has NOT been returned. Now the bag is twice the price.
How do I get my money back? This site is horrible. And there is no one ALIVE to talk to there.
I bought from them 2 years ago and it was a totally different experience. It's gone downhill. BUYER BEWARE.

My sister ordered a purse that she saw on their website and was sent a totally different and much cheaper purse in its place! She contacted the company and they advised her that the purse that she ordered had been sent to someone else! They did not even care to allow her to select a purse of equal value!
I would NEVER buy from this company! Who ever heard of a website switching out the item that you ordered with something completely different?!
If you order from them you never know what you will be getting!

For the price of the rental, I would expect this bag to be in better condition. You can tell it has been refurbished many times. The inside was dirty, and the corners were worn out with scuffs and jean transfer. The hardware is faded too..

***My below review was after an initial request for a borrow. I didn't receive an email to send in driver's license. Thankfully, my bag was still available. Customer Service was very helpful. And I scored borrowing a gorgeous bag. It is beautiful! Given it's age, it's in almost perfect condition! Very happy!*

I keep trying to borrow a bag and there is zero communication as to what is going on in the process. I have been waiting for a Chancel filagree since 09/23. I had to replace the ord(er again.

I sent in photos of my Louis Vuitton to sell it to BBS. They sent me a quote. I sent in my bag placing it in a dust bag and then into a plastic bag surrounded by tissue paper. They rejected my bag. That's fine but when it was returned it was placed in a box with the dust bag in the bag with a small piece of bubble wrap on the top. And my bag now has a chemical smell which I am hoping fades. Very poor handling. I sell on Poshmark and on Facebook and I pack a $10 item better than this. I suggest steering clear of selling to them.

I sent my bag to this place so I can get money in return. They offered me $210 for a Louis Vuitton bag I had that was well used. I sent it and then I got a email saying they weren't keeping it because it looked nothing like the pictures when I sent pictures of it. I was super descriptive on there flaws. Anyways I went ahead and waited for my bag but then they PUT THE WRONG ADDRESS. Took me so long to finally receive my bag. The. Upon receiving it, my bag came back more damaged than it was before! I am so upset! Now it's even harder to resell with a damaged strap! Please stay away they are horrible at customer service and will ruin your items if they don't accept them!

The bag I borrowed was in poor condition cleaned so well that it was discolored overall bad bag.

But good communication with representative, Nicole about the return of the item.
Waiting for refund
Thank you.

I am pleased with the condition of the bag, except for one thing it does have a slight perfume odor. It's not bothersome, but I would've preferred that I didn't have this smell. The only other problem I had was with the delivery. The delivery notification said that signature was required, but they left the package at my door without even ringing the doorbell. This is concerning because there are a lot of package thefts in my neighborhood. Other than this, I am pleased with the service and product and would rent from you again.

Shipping was quick
‘Borrowing' was easy
But the bag was kinda scuffed upon arrival and was NOT perfect so to speak.
I would have thought maybe a leather cleaner or buff and polish would be done between rentals but perhaps not. I will still use the clutch for a wedding I planned for, but I'm not sure it's worth the $100 rental fee for one night of use.

Sent my Marc Jacobs bag in "was just trying them for the first time" sent it in the Marc Jacobs box to be sold. The box I got with the bag when I brought the it…and they sent it back with a story about how they serial numbers where unidentified and then sent it back in the dust bag…when I emailed them about the issue they denied receiving it in a box and sent pictures of how they sent it out saying that's how they received it, when I emailed them pictures of how I sent it.with the box, and they stopped responding. They basically took my box and just sent the bag back! Never again they're thieves

It was great and easy. Everything was easily available and within reach. I wished they have a section on the website for borrowing a bag that had all in stock bags & I can refine with what's in stock and out of stock