Bag Borrow or Steal has a rating of 4.2 stars from 504 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bag Borrow or Steal most frequently mention customer service, great condition and quick delivery. Bag Borrow or Steal ranks 6th among Handbags sites.
I rented a YSL bag for Fall and it was perfect! Tons of compliments and the best was the fact that I'll get to send it back and get a new bag for Winter! Love this idea of renting and changing up bags more frequently.
From choosing my selection and receiving it in a timely manner was a positive experience. It's a good value and allowed me to experience a product prior making a decision to buy. It includes a cosmetic pouch to protect the inside of the bag and there were no defects to the product received. Overall great experience.
I've been with BBOS for a long time, like probably 15 years now? I used to rent bags a bunch, which I loved to do. And as I got older, it's my first stop for a vintage/resale purchase for bags and accessories. I trust the company. I don't always love the policies? But again, I know they've been around awhile, and ultimately I trust them.
The company sent me a confirmation email to state that my order was received. The next thing I know a couple days later I had a voicemail from the company stating they'd like to ask me a few questions please call back. I called back that day. No one answered the customer service line even though I called three times and was on hold for several minutes. I decided to leave a message stating that I was returning a call regarding an order I placed. I left my number and requested that someone call me back before COB. NO one called me back. I called again the next day and they informed me that they had cancelled my order! It doesn't even begin to make sense. That was my first and last time ordering from this company.
It's a shame because they have a nice selection but they do not describe their products accurately, their warehouse/shipping is unreliable and always delayed, they do not communicate well with the customer and in short, it's too much of a pain in the butt to deal with this company. Go to Yoogiscloset.com or Fashionphile.com and get a better experience. Not to mention BBS charges TOP DOLLAR for their handbags so their prices are not even competitive. STAY AWAY from this website! It's not worth it, trust me!
I recently submitted a bag to sell and I have to say it was a smooth and wonderful experience. Communication was fantastic. I was nervous about what to expect but BBOS had clear instructions and were quick to reply with any of my questions and on what to expect next. A pleasure to work with. Thank you!
My girlfriend really like carrying handbags and her collection of handbags is literally endless. She can carry new handbags at least a month every day. So, that's why I know her passion and I have decided to make a surprise for her. I love her style and I know what style is her favorite. I applied to this shop in order to buy a handbag for her which will be a great addition to her style. I asked questions customer support and they helped me to determine which handbag will be the best. I gifted a handbag to my girl and she was surprised and delighted. Thanks to this service.
After wanting a Louis Vuitton Murakami bag for over 20 years I finally got one and I couldn't be happier with my purchase. The bag was EXACTLY as described and pictured. I would recommend anyone to order from here. Quick shipping too!
DO NOT SELL YOUR BAG TO THEM! They will discount it for a 1/3 of the price you paid even if it is almost brand new, rarely used, and in pristine condition. I offered a LV bag I purchased in October 2018 (that I just didn't love) that retailed at $2,000. The offer? $800. Con artists. I'm still mad about the fake Prada they sold me back in 2016. Avoid them. You have better luck at Poshmark.
I made a purchase on bagborroworsteal.com and never had rented any of the bags or bought there before, so i was a little skeptical. I just got my bag today and absolutely love it. Its condition was marked as "preloved" but I think it seems actually a little better than that to be honest... Leather is broken in a little and very soft. I tried another consignment site a couple of weeks ago for the same bag and the quality was not as good... I don't want to say it was fake, but I had to return it because it wasn't what I was expecting.
I would recommend Bagborroworsteal to friends based on my experience with this purchase!
I am a first time buyer from bbos. I had research and price shopped on all the used luxery good sites. After a couple weeks of research I decided to take the plunge with bbos. I am so happy I did. The bag and wallet I purchased was beautiful. It was much better condition in which they had rated which was a great and welcomed surprise. The shipping process was seamless and arrived ahead of schedule. I highly recommend this company. I will be shopping here again, VERY SOON!
I received the bag and it looks great! The tag that is not supposed to be removed was not attached to the purse. It is okay because everything was good and I do not need to return it, but it does concern me with future borrows.
I purchased a gucci pelham. From the picture of the maniquin holding the bag it looked like a decent size. I love a medium to large purse on my shoulder. When I received it the box seemed large, but the product inside was way too small,. Not like the picture. It also had no shape what so ever, like the bottom had been removed. I'm getting to purchase a purse shaper to give it shape.
I'm very pleased with my purchase. I was searching for a unique LV bag at at a pre-owned price. I was very lucky in finding and purchasing a limited edition bag. As a result, I'm ecstatic about my purchase.
I sold a couple bags to rebag and about a week later I sent a bag to bag borrow or steal. First, they offered me the most money out of everyone online. And then. Secondly, while I'm still waiting on rebag to pay me from the bags that I sold to them Ive already received my payout with bag borrow or steal & I got my money instantly. I should have went here first!
I ordered on Friday night and was able to get my bag by Tuesday. The bag was in exact condition as noted on the pics. I loved the quick process and the true pics on line. I would buy on this site again
We would highly recommend this company. We have bought from this company many times in the past. The quality of the product is great and consistency of the customer service is fantastic. We plan to do business many more times in the future.
The customer service is LESS then satisfactory. If they chose to deny your bag, the refuse to give you an answer. In addition, they sent me a shipping label and UPS couldn't track the bag!,,, Ugh. Bad bad bad company
The experience of navigating the website, purchasing and receiving the bag was seamless. The bag itself was near perfect and exceeded expectations. It was purchased as a gift and the recipient was overjoyed.
Always good. I use the afirm option and wait for a sale so that I can justify buying bags I really want. I dont have the money to go to the store and pay retail so this is perfect for me. I love designer and this puts it at my reach!
Answer: If you send an email to customerservice@bagborroworsteal.com one of the team members will work to assist you with your issue.