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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,494 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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Amazing products love them. Shipping super fast. Nice warm comfy clothing
When you are ordering there product it says it will be shipped the next day but when you look at the website way down on the website they say delivery times are 10 to 14 days. I am no mathematician but when they say they're going to ship it the next day then I would expect the item to be delivered 3 to 4 days afterwards not 10 to 14 days. Also when I inquired about returning the item when I got it because I was so disgusted about there lying about delivery times I found out that you had to basically pay to send it back they won't send you a return shipping label. When I called they had a very American sounding gentleman answering the phone but it turns it out this is not an American company it's based out of Switzerland! So I guess it's actually a Swiss tactical hoodie? I have no idea how good the product is cuz I'm still waiting to get the damn thing!
We bought 3 hoodies, they fit odd. The hood is made for a giant head. On all three,the left inside pocket,isn't a pocket surprise! Phone fell right out in woods,first gen hoodie btw., Probably get better. Cheers!
Hello Eric,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the design of the hood.
Let me just kindly remind you that the hood has adjustable toggles which allow the wearer to draw it closer to the face to prevent cold or wind from gushing through. The hood is also designed to be able to wear it over a helmet if necessary, which is useful for some of our customers who enjoy cycling or hiking.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the design of the pockets and noticeably smaller hood. Please check our offer on the website, we would be very glad if you give this latest version a chance.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
I order the 3.0 hoodie@1:07pm- Picture 1.
I received confirmation of AN order along with an email stating "oops, wifi broke down? And we're sorry you couldn't get the hoodie" - picture 2
But my order for the sweatpants went through? - picture 3.
Hhmmmmmm, when I called the number on my email, I was hung up on by AUTOMATED SERVICES.
Only to receive "helpful emails" at 10pm. Saying nothing they can do, and on their end I ordered pants, EVEN with picture A provided?
What an awful company, seems like a scam, simply for some for clothes.
Ridiculous. Hope my money really helps ya.
Dear Wendy,
Thank you for contacting us regarding this case.
I checked your case in the system and found that unfortunately there was a technical error during the order, so another product was sent to you.
Since the satisfaction of our customers is the most important thing to us, we immediately refunded you the full amount, and you can keep the product whose shipment could not be stopped.
We are sorry for this inconvenience, but we hope that you will give our Baerskin Tactical Hoodie another chance in the future.
For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
I bought the garment in August. Apart from trying it on for fit and discovering that the hood is ridiculously oversized as described by other reviewers and that the zip is on the wrong side for the UK male market, I put it away until properly cold weather. Half an hour into a walk the zip parted along its entire length. The fastening at the hem is jammed and the only way to take it off was over the head. I immediately emailed Baerskin customer support acknowledging that I am outside their 60-day return window but asking for a replacement. Over a week later, and despite a follow-up email, they have not replied. £80 down the drain for half an hour's use. Not recommended.
Dear Anthony,
Thank you for writing to us about this!
I am sorry to hear about the zipper on your new hoodie, but see our agent has already written to you regarding the malfunction. Please check your email inbox to continue communicating with our agent to find the best solution for you.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features as the noticeably smaller hood and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
For all other questions please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
Thank you for your understanding!
All the best,
Stephanie
Item exactly as ordered, prompt shipment! Fits great! Thank you!
Hi Kay,
What a delightful review to read!
I'm absolutely thrilled that your order arrived just as you expected, and the prompt shipment put a smile on our faces.
I'm glad to know it fits great, we believe comfort is key, and we're delighted that our item meets your expectations.
If there's anything else you'd like to share or if you have any questions in the future, feel free to reach out.
We appreciate your support and look forward to serving you again!
Best,
Stephanie
Prompt mailing! Saved it for my husband for our anniversary. He loves it! It fits perfectly, quality made. Loves the pockets!
As far as keeping wind and cold out, excellent.
The zip is on the same as a woman's would be.
The hood is almost as big as the hoodie, in fact if I need to sleep in my car for what ever reason, I can pull the hood over the top of my head, down over my face to the top of my chest. With it being that big, using the inbuilt sun visor is not even a remote possibility.
Hi David, thank you for taking the time to write your feedback here! We are happy to hear that our Baerskin Hoodie has performed well when it comes to keeping the wind and cold out. We do understand that you did not like the placement of the zipper and the size of the hood. Upon checking, I can see here that you received the old version of our product. We are glad to let you know that we have made improvements to our zipper and hood since then. Baerskin Hoodie 3.0 now has the main zipper on the right side, and has a better-fitting hood. It also has more pockets. You can check out the rest of its features here: www.baerskinhoodie.com. We hope you give our store another chance again in the future!
Order error resulted in a satisfactory way. Better than I'd have guessed.
Hi Andrew,
Thank you for your understanding and for taking the time to share your experience!
While I'm sorry for any initial hiccup, I'm thrilled to hear that we could turn things around and exceed your expectations.
Turning an order error into a satisfactory outcome is always our goal, and we're glad we could make it better than you'd have guessed.
If there's anything else you'd like to share or if you have more feedback in the future, we're all ears. Your satisfaction is our priority, and we're here to ensure every experience with us is a positive one.
Thanks for being part of our family, and we look forward to serving you again!
Best,
Stephanie
Would and have recommend to family/friends and posted to Facebook as well. Great jacket!
Hi Grover,
Wow, your words mean the world to us!
Thank you so much for not only being a fan of our hoodie but also recommending us to your family and friends. We're truly honored!
Your positive feedback and Facebook post have put a big smile on our faces. Sharing the cozy vibes is what it's all about. If there's anything specific you love about our hoodie or if you have more thoughts to share, we're all ears. Your support fuels our passion, and we're grateful to have amazing customers like you.
Thanks again for spreading the love, and we can't wait to serve you and your loved ones again in the future!
Best,
Stephanie
Great hoodie. Excellent quality. Lots of pockets. Great fit. Warm. Comfortable. Nice choice of colours.
Hi Elizabeth,
Your fantastic feedback truly warms our hearts!
I'm thrilled to hear that our hoodie has not only met but exceeded your expectations in so many aspects.
Crafting hoodies with exceptional quality is our passion, and it's wonderful to know that our dedication to comfort has resonated with you. What's more, I'm overjoyed that our hoodie's abundant pockets have added an extra layer of convenience to your daily life.
Your detailed insights are incredibly valuable, and we're sincerely grateful that you've taken the time to share your thoughts. If there's anything else you'd like to express or inquire about in the future, please don't hesitate to reach out. We're here to ensure your journey with us remains exceptional.
We appreciate you for choosing to shop at our online store!
Best,
Stephanie
Great hoodie, fits well and has too many pockets. I find it odd that the zipper zips on wrong side, but it functions as advertised.
The style, fit and overall look of the hoodies are great. However, I can't say that it's the warmest hoodie I've worn, especially at the cost. I live in the Northeast and during some of the colder parts of the winter time, you'll definitely notice even a light breeze through it unless you've got other layers on underneath.
I found cheaper fleece hoodies that have done a better job at keeping you warm.
Hi Sean, thank you for your feedback! We are thrilled to hear that you liked the style, fit, and overall look of our Baerskin Hoodie. We do understand that you believe it could be better in terms of warmth. We are pleased to tell you that we have made quite a few improvements to our product since the time you placed your order, including adding features that add to its warmth. Check out our new version here: www.baerskinhoodie.com. We hope you give our store another chance again soon.
Excellent purchase,I have three of these,all different colors and they are all excellent,would definitely buy again,well made and very warm and comfortable,thank you.
Hi Larry,
Thank you for taking the time to share your thoughts!
I'm absolutely thrilled to hear that you've not just got one, but three of our products in different colors! That's like a cozy rainbow of warmth, isn't it? Thus, we're over the moon knowing that each one has lived up to your expectations in terms of quality, comfort, and snugness.
It warms our hearts to know that you'd consider buying again. Your support means the world to us, and we're committed to keeping you wrapped in comfort and style.
Thank you for choosing us to keep you warm and cozy. Here's to many more comfy moments ahead!
Best,
Stephanie
Love the hoody. Hate my mailbox being full during Cyber Weekend to by more. On Friday, I had 20 emails alone. Will never do business with them again…..
Hi Adam,
Thank you for taking the time to share your thoughts with us!
I'm absolutely stoked to hear that you love your hoodie – that's music to our ears! We put a lot of heart into crafting our products, and it's awesome to know we hit the mark with you.
Now, about those emails...we hear you loud and clear, and I'm genuinely sorry for bombarding your inbox during Cyber Weekend. I understand how overwhelming that can be, and that's definitely not the experience we want for our awesome customers.
Your feedback is incredibly valuable to us, and we want to make things right. We're working on refining our communication strategy to ensure a much smoother experience for you and everyone else moving forward.
Thanks again for sharing your feedback, and we wish you nothing but cozy, hoodie-filled days ahead!
Best,
Stephanie
I did not receive the item, yet when contacting the post office, they stated that it was delivered. All parties stated that they had did their part, but the item never arrived.
Hello,
Thank you for sharing your feedback with us!
I'm sorry to hear about the challenges you've encountered regarding the delivery of your item. It's certainly frustrating when expectations aren't met, and I understand the impact this situation has had on your experience.
If there's anything specific you'd like to share or if you have additional details to provide, please feel free to reach out. We value your input, and your feedback helps us identify areas for improvement.
We appreciate your understanding!
Best,
Stephanie
I love my Hoodie and also got one for my spouse. The shipping was a nightmare, but the final product (after returns etc and waiting for the hoodies which took forever to arrive from China or wherever), I am satisfied with the product. They fit well, run true to size and work for three seasons where I live (great under layer in winter). I love all the pockets. Don't wear near a camp fire as sparks will melt the fabric.
Very warm, waterproof/ water-resistant ( still dry inside after walking for more than 1 hour in the rain).
Hi Oskar,
Thank you for your review!
Your words just made our day, and we can't thank you enough for sharing your experience.
How awesome is it to have a hoodie that not only keeps you warm but also turns into a rain shield? We're happy to know that it kept you dry even after an hour in the rain. It's like having a cozy sidekick for unpredictable weather, and we are happy to be a part of your adventures.
Thank you for choosing to shop at our online store, and we can't wait to have you back there!
Best,
Stephanie
I enjoy the extra roomy pockets to store pens, pads, notes, funds, etc. keeps your hands warm also while outdoors. The vest is warm and can fit under or over a sweatshirt. Convenient.
Hi Sharon,
Thank you for taking the time to share your thoughts!
It sounds like you've discovered the magic of extra roomy pockets, and we're absolutely thrilled to be a part of your adventures in keeping things organized and cozy.
Isn't it just the best feeling when you find a vest that not only keeps you warm but also plays the role of your personal carry-all? Pens, pads, notes, funds – you've got it all covered! And bonus points for those hands staying warm while you're out and about.
If there's anything else we can do to make your experience even better or if you just want to share, we're all ears.
We appreciate your purchase!
Best,
Stephanie
Deffinatly not Waterproof, or wind proof, and never have been, poor quality, If that is quality standard in America, then I am deffinatly not impressed. The Zip broke within 2 weeks, its Frayed, and become see through within 12,months I have bought a British fleece now for a quater the price and it does the job perfectly. I work on the moors and its as exposed as the Tundra, i use the Jackets now when i am doing the dirty jobs around the farm and one has already been used as a rag for soaking up oil etc in the shed and binned as it was really good at soaking up water etc. deffinatly not water repelant, was a great advert though. But now i dont buy anything from the united states. Because i payed a lot of money for cheap crap. Not happening again.
Hi Rob,
Thank you for sharing your detailed experience with our product!
I want to express my sincere apologies for the disappointment and frustration you've encountered.
Rest assured, your feedback is invaluable as it helps us understand the areas where we need to improve. Therefore, I appreciate you taking the time to highlight specific issues like the lack of waterproofing and wind resistance, as well as the concerns with the zipper and overall quality. We take these matters seriously and are committed to addressing them to enhance the quality of our products.
We appreciate your understanding!
Best,
Stephanie
It keeps me warm through the heavy windy cold days. I only need to wear a t shirt and my baerskin jacket. I love it. It truly is only the only jacket I'll ever need.
Hi Sanford,
Thank you for taking the time to share your experience!
I'm absolutely thrilled to hear that our hoodie is your go-to on those heavy, windy, and cold days.
The fact that you only need a t-shirt and your Bearskin to conquer the chill is music to our ears! Talk about the ultimate cold-weather companion. We're honored to be the "only jacket you'll ever need" – what a fantastic endorsement!
We hope to have you back at our online store, and thank you for choosing us!
Best,
Stephanie
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Hi there,
Thank you very much for this feedback!
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
Like all companies, we have certain policies when it comes to returning products, but I want to assure you that customer satisfaction is our number one priority, so we always invite them to contact us so we can find the best solution together.
We hope that you have received the product in the meantime and that everything regarding the return was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie