Overview
BÆRSkin Hoodie has a rating of 2.5 stars from 1,492 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, phone number and credit card. BÆRSkin Hoodie ranks 2nd among Jackets sites.
My wife bought this system for me as a Christmas gift. I have worn it only slightly since then. Very warm and cozy but all of a sudden the seam on the sleeve came undone without undoing the stitching. This indicates poor Quality Control. Do not buy this and expect any level of tactical durability.
Hi Jeffrey,
I’m really sorry to hear about the issue with the seam coming undone. That’s certainly not the quality we aim to provide, and I apologize for the inconvenience this has caused. I’d be happy to assist with a replacement.
Please reach out to me at stephanie@baerskinhoodie. Com, and I’ll ensure we get this sorted for you.
Thank you for bringing this to our attention, and we appreciate your patience.
All the best,
Stephanie
Do not order from this company as you will never receive your order. I ordered over two months ago and each time I contact customer service I get a different response. They tell me it has been shipped, but there are no updates, or it has not been shipped but I can get a discount on a new order. I have asked for a full refund several times and they keep putting it off. In other words they take your money but you have nothing to show for it. SCAM!
Hi Laureen,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already provided you with the discount code for your new order. Please check your email inbox and continue communicating with our agent for any additional information.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
After 6 months the zipper started to fail. After one year it had completely failed. I contacted them and they said I was out of luck after six months. Good luck for them. Pathetic. They should spend less money on their fake marketing and more on improving the quality of their product. Don't fall for their advertising hype... they don't stand behind their product.
Slow shipping fcfnfh/ldnmlkwdmk/ldnx/ldejjmdxklndekhdlkxndklndfklhldnqe2jdej;mc
Hi Mark,
Thank you so much for sharing your thoughts with us!
We're thrilled to hear that you love the quality of your hoodie. Our goal was to design a model that would be versatile, resistant to different weather situations, and at the same time elegant. Every pocket has been carefully designed to provide enough space to store essentials during various activities.
We produce it from high-quality materials in order to satisfy all the needs of our customers in the best possible way. Our goal is for our product to be durable and to provide many years of enjoyment to everyone who wears it.
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
When it comes to the rubber closing on the wrists, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sam,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
Thanks for shopping with us! We hope to see you again soon in our online store.
All the best,
Stephanie