Overview
BÆRSkin Hoodie has a rating of 2.5 stars from 1,492 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, phone number and credit card. BÆRSkin Hoodie ranks 2nd among Jackets sites.
I have ordered multiple items for gifts around X-mas. I received some and months later still waiting. I guess the sweat shop workers died off🤷. Anyways it doesn't matter if they are quality or not if you don't receive your order! DON'T BUY!
Ordered hoodie in December when it came in jan it was wrong size. Contacted bear and was sent a return label. Sent hoodie back for a large and they received it 2/10/2025 according to tracking #. Made many e mails and today I was told it was sent out already. I have received nothing and can't speak with anyone even though I gave them my number.
Hi David,
I sincerely apologize for the delay and any frustration this has caused. Your reship was on hold because the Rain Jacket in your desired color has been out of stock. Our agent has already reached out to you via email with the best available options to resolve this for you.
I recommend continuing to communicate with our agent to ensure we find the best solution for you. If you need anything else, feel free to reach out to me at stephanie@baerskinhoodie.com.
All the best,
Stephanie
Took longer than expected to receive my order. Then it was the wrong size. It's been three weeks with me sending an email twice a week with no response to return the order. Still waiting on a response. Disappointing.
Hello Michelle,
I’m really sorry to hear about your experience, and I completely understand how disappointing this must have been for you. This is definitely not the level of service we aim to provide.
Please know we take feedback like this very seriously, and I’d like to personally make sure this gets resolved for you as soon as possible. We will check your case right away and get it sorted - you can expect our email soon.
Thank you for bringing this to our attention, and we truly appreciate your patience.
Best,
Stephanie
My order from November, ordered 12 for my employees. Only email I received a week before Christmas (took several inquiries to get a response), they will stay shipping Jan as they ran out of stock. Hers a 100$ off on your next order... as if I'll but anything again from them.
Their reply is a canned response - your order will be shipped in 7 days. That was 4 responses ago!
We're in Jan. No shipment. Still waiting for update. So far SCAM!
They have my money! $1200 order!
Hi Rene,
I’m truly sorry for the delay with your order and the frustration it has caused. I can understand how upsetting it must be to have such a long wait and to feel like you haven’t received the updates or service you deserve. This is absolutely not the experience we aim to provide, and I deeply apologize for the inconvenience.
Please email me directly at stephanie@baerskinhoodie.com with your order details, and I will personally look into the status of your order and get you the answers you need. I’ll make sure this issue is resolved as quickly as possible.
Thank you for your patience, and I sincerely apologize for the trouble you’ve experienced.
Best regards,
Stephanie
I placed my order on December 27th and it's now January 26th and I never received my tracking number, confirmation email or my order. I sent several emails and called a few times but it's a shell. Just a scam to take your money. Don't waste your money and time on this, Bærskin is just a scam to take your money.
Hi Ashley,
I’m truly sorry to hear about your frustration and experience with your order. Please let me assure you that Bærskin is not a scam. Behind the many positive reviews are real customers who are satisfied with the quality of our products.
The high demand during the holiday season caused unexpected delays in both shipping and response times. I know this doesn’t excuse the inconvenience you’ve faced, but we are actively working on improving our processes to ensure timely deliveries and better communication in the future.
If you could send me your order details at stephanie@baerskinhoodie.com, I’d be happy to personally look into this for you and get it resolved as quickly as possible.
Thank you for your patience, and I hope we can make this right for you.
Stephanie
While Bearskin Tactical offers various discounts, their pricing remains comparatively high. The quality of the product received did not meet expectations, with loose threads and poorly attached interior pockets observed. Furthermore, the return policy, which is not clearly communicated during checkout, presents significant challenges. It stipulates that items must be unworn, in original packaging with all tags attached, and returned at the customer's expense. These conditions, coupled with similar concerns raised in other customer reviews, suggest potential areas for improvement in transparency and customer service.
Hi James,
Thank you for sharing your thoughts and providing feedback on your experience with us. I’m truly sorry to hear that the product did not meet your expectations and that the return process was challenging.
If there is anything else we can do to assist you or if you have further concerns, please don’t hesitate to contact me at stephanie@baerskinhoodie.com. I’m here to help in any way I can.
Best regards,
Stephanie
Worst customer service. Cannot get in touch with ANYONE.
Bought the jacket for my husband for Christmas and got the wrong size. I tried to get in touch with someone to exchange the hoodie and rain jacket for a smaller size.
I tried for 3 weeks to get in touch with someone I tried emails and leaving messages but nothing only a stupid computer voice telling me someone will get back to me or an email saying the same thing. This company is the worst in their customer service. They just take your money and split. I hope no one buys from this company because it horrible.
Hi Debbie,
I’m very sorry to hear about the frustration you’ve experienced with your exchange request and the lack of response. This is certainly not the experience we want for any of our customers.
Please reach out to me directly at stephanie@baerskinhoodie.com, and I will personally assist you in resolving this issue. I’ll ensure your request for an exchange is handled promptly.
Thank you for bringing this to my attention, and I truly appreciate your patience while we work to make things right for you.
Best regards,
Stephanie
Ordered hoodies so they'd be here in time for Christmas. Right - it's now been over 6 weeks since I placed order. All I got back for a while was the same canned form letter responding to my "Where's my order?" Now, they're not even bothering to answer. Don't do business with them unless you want to pay money for... nothing!
Hi Chia,
I’m very sorry to hear about your experience, and I completely understand your frustration. This is definitely not the level of service we aim to provide, and I sincerely apologize for the delays and lack of communication.
I assure you that Baerskin is a legitimate company, and due to high demand during the holiday season, some responses were delayed. Please reach out to me directly at stephanie@baerskinhoodie.com with your order details, and I will personally help you resolve this as quickly as possible.
Thank you for your understanding, and I look forward to getting this sorted for you.
Best regards,
Stephanie
I ordered the 3-in-1 Hoodie 4.0 and some Velcro patches. Took them a while but they shipped them all together. The patches arrived, but no hoodie and raincoat. I tried emailing several times, each time I got an AI response. Each response the same. Saying that the shipment was delivered. I called 3 times. All 3 times i left a voicemail. No response.
Do not waste your money on this company. Looks like they only care about getting paid then refuse to repond when there is an issue.
Hi Juan,
Thank you for bringing this to my attention. I’m truly sorry to hear about the issues with your order and the lack of proper responses. This is not the experience we want for our customers, and I want to make things right for you.
If your case hasn’t been resolved yet, please email me directly at stephanie@baerskinhoodie.com. I’ll personally look into the situation to ensure it is addressed promptly.
I appreciate your patience and hope to turn this experience around for you.
Best regards,
Stephanie
Baerskin: I strongly recommend NOT to place any orders from this vendor. It comes from China; not mentioned anywhere. Ordered my hoodie back in early December. Product HAS NOT ARRIVED as they advertise 6-14 days for delivery! The excuse I was provided was that their inventory was out. That they hold a sale with low or non-existent inventory is NOT my concern and exposes BAD MANAGEMENT! In short, this manufacture is QUICK to take your money and who knows when IF, I will ever get my product! 1 star as the site won't allow me to give it NONE!
Hi Gerardo,
I’m really sorry to hear about the frustrating experience you’ve had with your order. I completely understand how disappointing it must be to wait so long and not receive the product within the promised timeframe.
I sincerely apologize for the delay and the lack of communication around your order. Please reach out to me directly at stephanie@baerskinhoodie.com with your order details, and I’ll do everything I can to ensure this issue is resolved for you.
Thank you for your patience, and again, I apologize for the inconvenience.
Best regards,
Stephanie
First thing to keep in mind in this disaster, is that I do not have a mail box at my house so I have a post office box and that's where I receive all my mail and packages.
I ordered the hoodie and rain jacket on December 8th of 2024. Two weeks later on the 24th of Dec. I emailed to check the status of my order and I didn't get a response till the 3rd of January letting me know my order would ship in 7 days. Wouldn't you know it took 2 weeks for the shipping notification to come through. They had also emailed me and told me that I couldn't use my post office box for shipping. I was like cool they must be using UPS or FedEx so I gave them my home address. NOPE they used the postal service so when they tried to deliver it to my house there was no such address found and it was shipped back to sender. By this time I just wanted my money back and they pretty much refused to refund me. They said they would send me a fresh new order. Now it is ok for me to use my post office box by the way. On top of that they don't have the color of rain jacket I ordered in stock so who knows when I will get my order. Heck I may never get it. So yeah I'm writing this on February 11th 2025 no jacket no hoodie. Two months! PATHETIC!
I would never use this company again! It actually angers me when I get on YouTube and have to watch there stupid advertisements all the time over and over.
Hi Derek,
I’m really sorry for the entire experience you’ve had with your order. The delays, shipping confusion, and lack of clear communication are completely unacceptable, and I understand how frustrating this has been for you.
I want to make this right—if you still haven’t received your order, please reach out to me at stephanie@baerskinhoodie.com, and I’ll do everything I can to get it shipped to you as quickly as possible or explore other solutions.
I truly appreciate your patience, and I’d like to help resolve this for you.
All the best,
Stephanie
This is my ninth attempt to get some attention from Baerskin after my order arrived. The quality of the goods (a hoodie and a waterproof jacket combo) seems fine but the items are too large so I want to get a size smaller.
I have tried plain email, I have tried the form on their website, I have tried the chat on their website and have two cases open but haven't even received email confirmation of those cases, and I have tried phoning and leaving two voicemails so far. Two weeks and counting!
It seems to me that the product is rather good but the customer support is rather terrible. In this world of cheap online labour globally, people working from home, doing work on demand etc. there is no excuse for a company to have its reputation sink because it doesn't deal with customer questions in a reasonable time. I strongly urge them to get this fixed for their own sake. And for customers.
Since they seem reasonably prompt at organising new orders but not at responding to customer enquiries, I am contemplating placing a fresh order for the items I want and trying to organise a plain return of the items which are XL and no good to me (too large). That might be a faster way to achieve my goals; but I cannot even arrange a return.
I see that "Stephanie" looks at these messages but I have already emailed her with no response yet in 5 days.
Stephanie, please can you help me to get this sorted out?
Hi Mark,
Thank you for your feedback!
We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to your exchange. Please check your email inbox and continue communicating with our agent for any additional information.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
BAERSkin giving me the run around On My Refund I have contacted them many times and they refuse to comment on my refund they keep wanting to send me another product
Hi Michael,
I’m really sorry to hear about the difficulty you’ve had with your refund. That’s definitely not the experience we want for our customers.
Please reach out to me directly at stephanie@baerskinhoodie.com, and I’ll make sure we get this sorted for you right away.
Best regards,
Stephanie
I ordered one jacket for my husband for his Christmas gift. It's been over a month and despite my card being charged immediately, I received no tracking information for my package and it still has not arrived. I've filed complaints with PayPal and my credit card company and have had no response from the company. I'm out several hundred dollars and no Christmas gift for my husband.
Hi Camille,
I’m really sorry to hear about the delay and the frustration you’ve faced. I understand how important it was for you to receive the gift on time, and I truly regret that we fell short in this instance.
If your case hasn’t been resolved yet, please reach out to me directly at stephanie@baerskinhoodie.com. I’m here to help and will do my best to get your situation resolved as quickly as possible.
Thank you for your patience, and I look forward to hearing from you.
Best regards,
Stephanie
Well I ordered the hoodie 6 weeks ago and have yet to see it. Company sends out same email when questioning order status. There is no valid communication.
Hi Jennifer,
I’m truly sorry to hear that you’ve had to wait so long for your hoodie and that you haven’t received the communication you need. This is not the experience we want to provide, and I completely understand how frustrating it must be to receive generic responses without getting any real updates.
Please email me directly at stephanie@baerskinhoodie.com with your order details, and I will personally investigate the status of your order and ensure that you get the support you need.
Thank you for your patience, and I sincerely apologize for the inconvenience and lack of communication.
Best regards,
Stephanie
I fell for their advertising and decided to buy a hoodie, in the end I got 3. That was the 2nd week of december 2024. BAD COMPANY
Hi James,
I’m really sorry to hear about your experience, and I understand how frustrating it must be. We strive to provide good customer service, and I sincerely apologize for any lack of communication.
If you'd like to return any of the products or need any other assistance, please don’t hesitate to reach out to me directly at stephanie@baerskinhoodie.com. I’m here to help with whatever you need.
Best regards,
Stephanie
Ordered this product but turns out it's another Chinese ripoff! Stay away and hopefully President Trump will work to get rid of this crap in America
Hi Mark,
I’m really sorry to hear that your experience with us hasn’t met your expectations. I completely understand how frustrating it must be to feel like you’ve received a product that doesn’t align with what you anticipated.
Regarding where our Baerskin products are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
Please reach out to me directly at stephanie@baerskinhoodie.com with your order details, and I’ll personally make sure we address your concerns and resolve this for you.
Thank you for your feedback, and I apologize for the disappointment caused.
Best regards,
Stephanie
Customer Service is a bot. It merely throws out the same pre scripted reply that someone will be in touch but they never are.
Jackets arrived after many weeks, but too big.
Same bot response from returns. Website says to contact Customer Services for returns, but same bot generated response which ask you to choose between refund and return, but only responds to answers with same pre scripted response.
Hi Keith,
I’m really sorry to hear about the challenges you’ve faced with our customer service. I completely understand your frustration, and I sincerely apologize for the inconvenience this has caused.
Please email me directly at stephanie@baerskinhoodie.com with your order details, and I will personally assist you with the return and exchange process to get this resolved as quickly as possible.
Thank you for your patience, and I’m here to ensure this gets sorted out for you.
Best regards,
Stephanie
I ordered three hoodies on Black Friday. Only one arrived the day before Christmas. Where are the others as I ordered them at the same? Customer service is ZERO. Please save yourself the disappointment and buy from another company
Hi there,
I’m truly sorry for the delays with your order and the frustration this has caused. I completely understand how disappointing it must be, especially with the holidays involved.
Please email me directly at stephanie@baerskinhoodie.com with your order details, and I’ll personally look into the status of the remaining items and work to get this sorted for you as quickly as possible.
Thank you for your patience, and I’m here to help make things right.
Best regards,
Stephanie
Ordered hoodie about 5 weeks ago, and the shipping status hasn't changed since they took payment. How can a company not communicate with their customers at all? Who is running things? I fear I have been scammed and have no hope this gift is going to arrive anytime soon. Nearly $200 spent and they treat me like $#*!. This company is clearly not ready to be a major brand. Fire whomever is in charge of logistics and customer service. Even if the coat is great who would be foolish to order again? If there are supply issues let the customer know!
Hi Tom,
I’m really sorry to hear about the lack of communication and the frustration you’ve experienced with your order. I completely understand your concerns, and it’s unacceptable that you’ve been left without updates for so long.
Please email me directly at stephanie@baerskinhoodie.com with your order details. I’ll personally look into the situation and provide you with an update as quickly as possible. I want to ensure this is resolved to your satisfaction.
Thank you for your patience, and I’m here to help in any way I can.
Best regards,
Stephanie
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Hi Kirk,
I'm really sorry to hear about your experience. That’s absolutely not the service we want to provide. I’d love to help locate the rest of your order or process a refund if needed. Please reach out to me at stephanie@baerskinhoodie.com with your order details, and I’ll personally look into this for you.
Looking forward to resolving this for you.
All the best,
Stephanie