Overview
BÆRSkin Hoodie has a rating of 2.5 stars from 1,492 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, phone number and credit card. BÆRSkin Hoodie ranks 2nd among Jackets sites.
These people don't have any customer service, repeated calls (get disconnected every time), repeated email (no response) only to finally get an email saying order has shipped and they have the nerve to send you another email asking for a review on the shipping email, pathetic. Don't buy anything from these people if you are expecting to get your order quickly and have som sort of professionalism as it applies to customer service. Still waiting for my order to arrive, it is literally coming on a slow ship from China!
I ordered this for my dad for christmas. I never received my order. Was promised before christmas and it is Dec 31 and still have not received. I am wondering if this company is a fraud site.
Hi Tana,
I’m so sorry to hear that you’ve not received your order, especially after it was intended as a Christmas gift for your dad. I completely understand your frustration, and I apologize for the delay.
We did experience a high volume of orders during the holiday season, which unfortunately led to delays in shipping and responses. However, I want to assure you that we are not a fraudulent company, and many of our satisfied customers have left positive reviews after receiving their Baerskin products. If your case has not been resolved, I’d be happy to assist you personally—please feel free to email me directly at stephanie@baerskinhoodie.com, and I’ll make sure we get it sorted out for you.
Thank you for your patience, and I look forward to helping you.
Best regards,
Stephanie
Awful experience; ordered 3 items on 11-06-2024 and still have not received anything, but was charged immediately on 11-06-2024! It is now 12-15-2024! Bogus replies & Scam Tracking by Digital Innovations GMBH!
Had to Open Case with PayPal for refund after Baerskin refused to refund!
Hi Wendel,
I’m truly sorry for the delay and the frustrating experience you’ve had with your order. Waiting this long without clear communication or resolution is unacceptable, and I sincerely apologize.
Please email me directly at stephanie@baerskinhoodie.com with your order details. I’ll personally look into this and do everything I can to address the situation and ensure your order arrives promptly.
Your trust is important to me, and I want to make this right for you.
Best regards,
Stephanie
My husband has had this hoodie for less than a year (purchased in February 2023) and the zipper is so messed up it will no longer zip. It had actually only been worn for about five months before the zipper started crapping out. We unfortunately bought two hoodies at the same time, so I don't expect anything different from the second hoodie once he starts wearing it. We will NEVER buy from Baerskin again! I wish we hadn't in the first place. Still have yet to hear back from their Customer Service, but after reading these other reviews, I won't hold my breath that I ever will. Sticking to Carhartt from here on out!
UPDATE (12/31/24): "Viktor" replied back to my complaint email today. Apparently I've gone over their "six-month warranty" for them to do anything about their shoddy product. A $100 jacket that they will only warranty for six months! Way to stand behind your products, Baerskin! I will now use the jacket as a DOG BLANKET for my dog's bed since I see no other practical use for it. At least someone should get some sort of use out of it. Unless you like throwing your money away, NEVER BUY FROM THIS COMPANY!
Hi there,
I’m so sorry to hear about the trouble with your husband’s hoodie and the frustration it’s caused.
Please email me directly at stephanie@baerskinhoodie.com with your order details and any photos of the issue. I’ll personally investigate this and do my best to provide a solution. Your experience matters to me, and I want to make sure we address this properly.
Thank you for sharing your concerns, and I hope to hear from you soon so I can help.
Best regards,
Stephanie
Zero customer service, been waiting two months for 3 tshirts, no address to file a BBB complaint. Take your money and ship you nothing in return. Ignore emails and phone nmbr does not allow you to talk to anyone. Scam!
Hi Mark,
Thank you for your feedback!
I checked your case in the system and found that our agent has already responded to you. Your package was unfortunately lost in transit and we are very sorry for this inconvenience.
Although we do our best to ensure that every package is delivered quickly and safely to the desired address in cooperation with our shipping partners, errors occasionally happen and we take full responsibility for that.
Be sure that we have already sent the request for reshipping the new package and, as soon as it is sent, you will receive a confirmation email with the tracking code.
Please check your email inbox and continue communicating with our agent for any additional details.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I ordered one about a month ago, the tracking says it hasn't been picked up by UPS yet.
I have called multiple times only to be disconnected after 20 min on hold. Tried the online chat box with zero replies to email or to the chat box itself. Left the chat box open for over an hour. Can't seem to get any help with this order. Not sure what to do next. So frustrating.
Hi John,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We had an increased demand for our products, which also affected our response rate.
We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I bought one for me and my son. Turns out this is just a Chinese company shipping out cheap garbage pretending to be an American company. They take about a month to arrive and when you get it you'll be seriously disappointed in the quality. It's thin and doesn't even have a liner inside. All the stitching is showing and it is thin unlike the ad shows. If you wear it in cold weather you'll freeze. In addition they have no phone number to call and only reference a email with their "safe return"… of course they do not answer any emails. Complete scam, I learned the hard way, but I got my Cc company to reverse the charge. Luckily they protect from scam sites.
Save your money and buy the same exact thing in other brand names on Amazon that probably come from the same factory in China.
Hello there,
Thank you for taking a few minutes to share your feedback here!
We understand that it took quite some time for your order to arrive, only to find out that it doesn’t meet your expectations. Additionally, you have been having a hard time contacting us. We are very sorry to hear that.
We acknowledge that everyone has different needs, and finding the right hoodie can definitely be challenging, especially when dealing with issues like the ones you just described.
As for our shipping time, we admit that it has indeed been one of our main weaknesses in the past year. Luckily, we have found better transportation solutions. We expect things to improve soon.
We can see that you have already sought help from your bank for a refund. If you ever have concerns or require further assistance, you may write to me at stephanie@baerskinhoodie.com, and I will be happy to help you.
Best,
Stephanie
It's totally hype, very over price and most importantly not warm enough!
After place ordered I didn't get any response from seller almost a month so I tried
To return the product but it was very hard to reach the customer care.
I am 100% not recommending.
Hi Ryan,
Thank you for taking the time to share your feedback here!
We are sorry to hear that our product did not meet your expectations, and that reaching out to us regarding returns had been a difficult task for you.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
As for our product, we understand that everyone has different needs, and our product might not always be the best choice for our customers.
We hope you have already gotten ahold of one of our Customer Support agents and successfully returned your product. However, if that's not the case, please send me an email at stephanie@baerskinhoodie.com, and I will gladly assist you with the return process myself.
Best,
Stephanie
I have ordered handful of stuff after looking at the reviews and surfing on the product description. I received my order after a month and wrong size. I wrote to the company multiple times but there is no response except for automated emails of acknowledgment. This company is really doubtful where product quality is not like as reflected on the site and reviews are all exceptional. I am really disappointed and wondering how anyone can comment such great product quality where neither they have quality nor service
Hi Salman,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
You are taking a risk by buying this product. There is no information where the product comes from or where the company is located. The only way to deal with them is through email. I've waited over two months for my jacket. They can put ads all over the Internet but they can't have a phone number
Hi Dan,
Thank you for taking a moment to post your review here!
It seems that the long shipping time and the challenging task of communicating with us had left your experience with our company so much to be desired.
We must say that we have been ill-prepared for the rise in demand for our product. As a result, we experienced slight delays in the processing and shipping of orders for the past months. We have made some upgrades to our shipping department, and we expect things to improve soon.
We are also simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding the origin of our products, they are designed in Europe and manufactured in China. As for where they are shipped from, we have multiple warehouses all over the world - mainly in Europe - and when a customer places an order with us, we ship from the warehouse nearest to their location.
Hopefully, you have already received your order by now - but if you still haven't, please write me an email at stephanie@baerskinhoodie.com, and I will be happy to assist you.
Best,
Stephanie
I ordered two on 12/3/23. It is now saying I won't receive my order till 12/28/23. Which is after Christmas. I tried calling while on hold they dropped the call. I do not recommend ordering anything from this company
Hi Maria,
Thank you for taking the time to leave a feedback here!
It seems that the long shipping time has left your experience with us so much to be desired.
We understand that it is important for you to receive your Baerskin Hoodies before Christmas so you can give them as gifts.
We must admit that we have been having a hard time shipping orders in a timely manner due to the high volume of orders this peak season.
We have made upgrades to our shipping department, so we expect things to improve soon.
As for your order, it's still on its way to you. We have recently sent you an email regarding this matter. Kindly check your inbox.
Best,
Stephanie
Made a $400 purchase on Dec 16 2023...today January 21,2024. No product delivery, impossible to contact...no shipping notice...this a Chinese outlet...makes me wonder if this is just honey for money pot...Paypal
Hi Lorin,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Do not waste your time and money. Triple charged on first order, thankfully my bank stopped them. Second order received an email saying payment received and package shipped. Two days later got hit with another charge and an email saying order didn't go through. Customer service is non existent. No way to get in touch with a human. Phone number puts you on hold for 20 mins then hangs up. Email bots that keep telling you to be patient. 3 days of the bots...I'm over it. Went back to their website and noticed no 1 or 0 star reviews. So I gave them a 1 star review and it never showed up. What a garbage company
Hi Steve,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. I just need to kindly assure you that the satisfaction of our customers is the most important thing to us and we try to answer their questions as soon as possible.
Unfortunately, the last period has been challenging for us in that aspect due to the increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Ordered 14 Dec and still not received. 100% not american made. Tracking gives you zero information other than its on the way... they wasted no time taking the money. 6 weeks ago
In transit to the next facility, Arriving Late. Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.
That's been there for 2 weeks. Wtf does that even mean... did it even make it to US yet!?!? I have received items from China weeks ago ordered weeks after. Might be some nice $#*!... if i ever get them. Will review again if i do. Beware!
Hi there,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Ordered December 4. Site said it would arrive before Christmas. But cannot track order, and customer service just rings and hangs up. And no one responds on their 24/7 chat! I'm calling my bank. This is a total scam.
Hi Mary,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We had an increased demand for our products, which also affected our response rate.
We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
It might be good, it might not. These people took my money, sent me tracking information - and never sent the item to the shipper. I'm just told to wait, that they know precisely where it is - but they are not telling me. Fortunately, I used PayPal and have some protection from this fraud.
Hi Jim,
Thank you for this feedback!
I am sorry to hear that you haven’t received your package yet. Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.
I checked your order in the system and found that your package is on its way to you at this point. Please contact me at stephanie@baerskinhoodie.com for any additional information and I will respond immediately.
Thank you for your patience and understanding!
Kind regards,
Stephanie
I received 1 Item from a 4 Item order, and it has been over 5 Months!
The only communications I received were more sales info and requests for reviews.
No details on the status of my order.
These items seem great, but I would not order anything because the customer service and communications are incredibly bad.
Hi Joe,
Thank you for taking some time to share your feedback here!
We are very sorry to hear that as of writing here, the rest of the items from your order have not been delivered yet, and that you have not received an update on their status so far.
We are simplifying our Customer Support procedures and hiring more agents so our customers won't have to wait as long for updates or for a response.
As for the issue with your order, this is definitely not something that we would like for our customers. If you give us a chance, we would love to makes this right for you.
Please email me directly at stephanie@baerskinhoodie.com so I can investigate this further myself and help offer a satisfactory solution for you.
Again, we apologize for all the trouble! I look forward to hearing from you.
Best,
Stephanie
Been wanting to buy this product but was in beginning very pricey. But I got it and very warm. Perfect for my backpacking winter trips. So good I got the sweat pants too. Combination of both tucked in my hammock I'm very very warm. Only one problem. You can ware this anywhere near a camp fire. One spark and you have burn marks. If in future maybe incorporate some protection for that. Being a 100% polyester the smallest spark will leave a mark.
Hello Lonnie,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
When it comes to the flame-resistant feature, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we are on the right track and that we should continue doing business in the same way.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
Ordered this hoodie at 11/25/23, here I am now... This thing has been "awaiting delivery" for roughly a month now. T-minus 9 days for that. Overall I'm flabbergasted by the lack of information being provided. You would think if it was taking a while on a roughly 200$ order they would keep you updated, but no... Had to dig through a bunch of emails to find their ONE email on my order status... It has yet to change... Wanted this stuff for Christmas, but alas they have failed me miserably.
Hi Gray,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Besides the fact that this took over a month to arrive, the jacket is nothing special. The quality is garbage with loose threads at all seams. The wind freely rips through this material and there is no drawstring on the hood so it keeps blowing off of my head. The good news is you can make this feel warmer by STILL layering unlike what the advertisement promises. I bought 3 of these and am very disappointed that I did!
Hello Marc,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
I’m truly sorry to hear about your frustrating experience. Your feedback is incredibly important to us, and I’d like the chance to make this right for you.
Please reach out to me directly at stephanie@baerskinhoodie.com with your order details. I’ll personally look into your case and ensure we find a resolution.
Thank you for bringing this to my attention. I’m here to help and look forward to hearing from you.
Best regards,
Stephanie