BÆRSkin Hoodie

I ordered the Bareskin Tatctile Hoodie for my husband as a Christmas gift on Dec 3rd, 2024. Well hear it is Jan 8th - no delivery! They TOOK my money, gave me a confirmation of order with NO TRACKING NUMBER. FINALLY AFTER 10 emails, got tracking number - bogus! DO NOT TRUST. TOTAL SCAM

I was excited to get this hoodie for my son for Christmas based on the strong marketing this company puts out there. After I placed my order, I had to wait days until I received my order number. That should have been a big enough red flag for me to start my formal inquiries, but I waited. After receiving my order number on December 9th, I checked website every day for obtain shipping information. On December 21st the system said my order does not exist and to CALL customer service. Their customer service line rolls immediately to voice mail with a message that they will call you back. But the call never comes. Clearly I have been scammed. Fortunately I will likely be able to have the charges reversed once I file the fraud claim. And I will be cooperating as much as I can with the Ohio Better Business Bureau to limit their ability to repeat this behavior to others. But this will certainly make Christmas less enjoyable. I wish I had never seen their ad.

I sent several requests to change my shipping address. Never got a response or my order. The shipping info was useless..

I ordered on December 3.15 days later still no shipping information. Have sent numerous emails and left numerous voicemails still no call back. Is this a liget company? Still do not know. If it is customer service is non existent. Not sure what to do but getting ready to call my credit card to report fraud because after 15 days of repeated requests to contact me with shipping information by email and voicemail, no one answers the phone, I have serious doubts as to their credibility. Beware

Placed an order a week ago. Money was immediately taken from my checking account. No confirmation email or order number was ever sent. I reached out and was immediately sent an email stating that they recieved my ordered and thanking me and I was given an order number. When I go to the website to check the order status, it states that the order number is invalid. I've reached out multiple times and recieved no response. Absolutely ridiculous. I've given up on any hope of being given an ETA. Hopefully I get a refund from this horrible company.

Digital Innovation Ventures GmbH is a technology company that took out a patent on the "Baerskin Tactical Hoodie." The basis of the company is technology and digital information management.

They excel at marketing and social medial management. They are one of the worst for fulfilment, customer service and responsiveness to concerns.

Once they have your money, be prepared for frustration and more frustration.

They have a Delaware address which is a registered agent not a physical company. They are based in Switzerland and simply run the website/ordering/marketing. They out source the production to China where the orders ship from. Since they are not US based, the BBB doesn't rate them or handle complaints.

It is likely to take weeks to get your order. If you need to return it, you pay. If you need to exchange it, you wait months. They are very unresponsive to refund requests.

They respond to almost every social media response (negative) with a bot named * They will promise to make it right, just contact * directly. No response when you do.

Read the 1 star reviews about all the negative experiences with shipping, exchanges, being charged with no merchandise, and attempts at getting a refund. You will probably have to dispute the charge on your credit card.

*Personal information redacted by admin

The hoodie took about six weeks to arrive. While I had an email confirming the order, and gave me a shipping number, I couldn't find the carrier. I had ordered a size too large, and the website states returns or exchanges are easy, I haven't received an answer to my request for an exchange in over a week. The ads and website seem on the up and up, but I would never recommend a purchase based on the customer service. As for the hoodie quality, it might be worth the discounted price I paid but since we need to exchange sizes we haven't tried it out. Buyer beware!

Been trying to exchange for different size since Christmas and they have not even tried to get back to me on process for the exchange.

This company is a scam and a fraud. No response to email… phone goes directly to BOT answering… "Stephanie" is an AI assistant, every reply is exactly the same. Filed report with PayPal… requested cancellation of my order, waiting for my refund.

DO NOT ORDER FROM THIS COMPANY!
Do your research… wish I had. Only has a "trust factor" of 53%…

I bought 2 items, yet they said I bought more with wrong sizes. Tried to contact them thru email and phone, but no responses. I should have read reviews on how bad this company is. That's on me.

Guess I ordered twice as I received extra garments and was charged. Called and emailed three times and always received an email that I received my order! NEVER talked with a person on how to return and get the $169 refunded back to me. Disputed charge on my credit card - company declared that I received my order. They kept asking for an order number, which I did not have. This order was not needed but I still have the garments!

I had to complain 3 times over 5 weeks before receiving a legit tracking number. Order still hasn't left China. Don't buy anything from this company.

I've tried multi ways to contact customer service and I'm just being ignored!
Please can someone respond to me!
Is the company OUT OF BUSINESS!?

I bought a hoodie and rain jacket in November and I was sent the wrong size jacket. Website says contact for exchanges or email. I have done both almost daily for 2 weeks with no response or live person to talk to. They have a 60 day window to return but yet you can't get ahold of anyone to do so. I have also used every category to use to call. Don't waste your time or money with this company. They do not care

Ordered the 4.0 on black Friday, as of 1/14/25 still no hoodie and no real tracking number...It might be Christmas 2025 gift instead of 2024, if ever.lol

I ordered and paid for my hoodie back on 11/19/2024, site said 10-14 days to receive my shipment. 10-14 came and went with no communication. I reached out to have an automated response "we are sorry you havent received your order... 10-14 days" blah blah blah. I wrote again asking why haven't I received a shipping tracking number? Again with the automated response, "we are sorry..." I wrote a third time and received a response that the color I chose is not in stock and would I mind a different color. Yes, I replied a different color will be fine. I gave two options of different colors and waited for a tracking email. Nothing. I wrote again, "were you able to change out the color and has it been shipped? I would like this for Christmas." got a response of no, item has not been shipped yet. Days later I wrote again, "please tell me this item has been shipped? I paid for this a month ago". I got a response that "no it has not been shipped, that there is a back order for the item I ordered and that I originally ordered it in a "pre-order" with expected delivery date of 12/27/2024, however, there is no estimate on time of delivery." Never was it expressed that my order was a "pre-order" or that the expected delivery date would be 12/27/2024 until today. A month later and multiple emails. There has been no communication if the color change would even expedite the order to date. I couldn't tell you if the hoody is worth it or not as there is no expected delivery date at all at this point. Hopefully if/when/ever I get the hoodie its better than their customer service.

Devin Murphy

I ordered the Hoodie 4.0 and the sweatpants in women's medium. I checked the size chart before I bought them and I matched my size and height.
They are at least one size too large. It almost seems they just re-branded the mens size for women, like brought the size from a small men's to women's medium because there is no form fit like they advertise in the jacket and the pants are way too big for a women's medium. Order a size down if you are a smaller gal IMHO I am going to return them as I feel like I am wearing a diaper when wearing the sweat pants! I did however like the length of the sweat pants--I have a long inseam and the length was good.
The zipper on the hoodie caught up several times when zipping the hoodie--so a bit skeptical on quality.
I have reached out to the Customer Service--I will see if I get any response--they always respond when they are selling you--but not so good maybe on the actual customer service? We shall see. Other reviews say that CS is not good. I hope I can write something good about them in the future

Ordered product on December 4th 2024 expecting before Christmas due to the fact it was a present for my wife. Sent an email asking about the order and when it will ship. I received the following in a email on 12-14 2024.

Hi Mark,
First off, let us say: you're a legend for ordering with us.
We truly value customer feedback - it's what makes BAERSkin, well, BAERSkin.
Here's the thing: we're a small but mighty team, and while we're thrilled by the overwhelming response to the launch of the BAERSkin Hoodie 4.0 - we admit we've struggled to keep up with stock. For that, we're sincerely sorry. The demand this season has been insane – like "record-breaking, out-of-stock-before-we-knew-it" insane. But here's the good news: your order is now our top priority, and it will ship within 7 days. To thank you for your patience, we're including a free gift with your order. It's our way of saying, "You rock, and we appreciate you sticking with us." We're working overtime to keep up with the demand, cranking out more hoodies everyday, so everyone gets what they ordered. In the meantime, we want you to know how much your support means to us. You're part of what's helping BAERSkin grow as well as helping gear up everyday heroes for more outdoor adventures. Thanks for being part of the BAERSkin family. Your order is on the way, and we can't wait to see you out there rocking it!

Sincerely,
The BAERSkin Team

Christmas came and went with no reply from multiple emails and phone call. Its 01/13/2025 and still nothing. Contacting my bank and putting a dispute.

Absoutely the WORST company I have ever dealt with. Customer service is almost non existant until you threaten them after MONTHS of delays and promises. If you want a size exchange good luck. Takes MONTHS to receive. You will get the standard BS about how they have so many orders that they are so behind. Really! It wasn't until after I disputed the charge with my credit card company did I FINALLY receive it. They even say at the bottom of this review that if you put in false info that it is against the law. How about taking my money then providing months of delays and generic emails abouts about how they will be in touch with you and don't respond after numerous messages. Dispute your charge if you do not receive customer service in a timely manner. That is the only thing they seem ready to respond to. If you are lucky enough to get thru and get a return label it will still take an unreasonable length of time because even though never worn, tags still on, they have to send it to be inspected and then nothing for over 1 1/2 months. Buyer beware!