BÆRSkin Hoodie has a rating of 2.5 stars from 1,492 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, phone number and credit card. BÆRSkin Hoodie ranks 2nd among Jackets sites.
So warm and comfortable, one of the best jackets I've ever worn
Through all weathers cold, wet and windy it was my go-to jacket.
Hi Harry,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
It is very important to us that you had good communication with our customer support team and that everything related to the delivery was resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
Thank you for offering such a top notch item. Looking forward to years of happy wearing.
Hello Susan,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that your husband is enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period. It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
The Baerskin Hoodie is made of anti-pill fleece that will not incur pilling. In comparison with traditional fleece which develops little bubbles after the first few wears, making the product look old, worn, cheap & tacky; the anti-pill fleece is of better quality and ensures longer-lasting.
Thanks for shopping with us. We hope to see you again soon in our online store.
All the best,
Stephanie
My son loves it. Hubby bought one too. Says he won't need a winter jacket.
Hi Margaret,
Thank you so much for sharing your impression with us!
We are very happy to hear that your son and husband are enjoying the quality and design of their new hoodie.
It's made from high-quality fleece, great for outdoors as it provides effective protection from the wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with a bungee cord, extended back length - this all provides an extra dose of warmth.
Your confirmation gives us a sign that we are on the right track and that we should carry on as before.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Item exactly as ordered, prompt shipment! Fits great! Thank you!
Hi Kay,
What a delightful review to read!
I'm absolutely thrilled that your order arrived just as you expected, and the prompt shipment put a smile on our faces.
I'm glad to know it fits great, we believe comfort is key, and we're delighted that our item meets your expectations.
If there's anything else you'd like to share or if you have any questions in the future, feel free to reach out.
We appreciate your support and look forward to serving you again!
Best,
Stephanie
Prompt mailing! Saved it for my husband for our anniversary. He loves it! It fits perfectly, quality made. Loves the pockets!
This was not as described, it is a cheap, shapeless fleece.
Hello Nigel,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of quality. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Very pleased with the quality of this garment which is well made.
Hi Norman,
Thank you so much for sharing your impression with us!
We are very happy to hear that you are enjoying the quality and design of your new hoodie.
Baerskin Hoodie features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of zip adds extra breathability and better temperature control, as well as easier access to internal pockets.
This fleece is a soft napped insulating fabric. It is very comfortable due to its lightweight and anti-perspiration qualities and allows moisture to evaporate while blocking humidity from the outside.
Your confirmation gives us a sign that we are on the right track and that we should carry on as before.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I bought three for the men in my life. They all love them.
Hi Jennifer,
Thank you for your positive feedback!
I'm thrilled to hear that the three jackets you purchased for the men in your life are a hit and that they all love them. It's fantastic when our products bring satisfaction to our customers.
If there's anything else you'd like to share or if you have more feedback, feel free to reach out. We appreciate your support and the opportunity to provide quality products to you and your loved ones.
Thank you for choosing us!
Best,
Stephanie
Garment met and or exceeded my expectations. Item received was exactly as described on the website.
Hi Jerry, thank you for taking a few moments to leave your review here! We are thrilled to hear that our Baerskin Hoodie exceeded your expectations and that you found that it has excellent quality. We highly value customer satisfaction and transparency, so we put in a lot of time and effort in developing quality products and making sure that our advertisements portray our product accurately. Your appreciation for our product lets us know that our efforts are not in vain. Thank you for choosing our shop! We look forward to seeing you back at our store soon.
Had a problem with the zipper outside of warranty, and they were unwilling to help at all
Hi Greg,
Thank you very much for this feedback!
Like all companies, we have certain policies when it comes to our products, but I want to assure you that customer satisfaction is our number one priority, so we always invite them to contact us so we can find the best solution together.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to assist.
Thank you for your understanding!
All the best,
Stephanie
Don't want to make a fuss about my order's Just wish they'd fit Thanks anyway
Hi Darren,
Thank you very much for sharing your impression with us!
Regarding the hoodie sizing, we would like to remind you of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution.
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Warm and well made. Arrived fast. Good shipping communication
Hi Lou,
Thank you so much for sharing your experience with us!
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with nine pockets that is there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
It is very important to us that you had good communication with our customer support team and that everything related to the delivery was resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Great product, customer service was excellent when I had an issue. Would buy again.
Hi Martin,
Thank you so much for sharing your experience with us!
We are delighted to hear that you are enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
It is also very important to us that you had good communication with our customer support team and that everything related to the delivery was quickly resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I ordered the tac hoodie in black and I knew I was in between L and XL so I ordered an XL. As it was, it was very roomy so I contacted customer service for an exchange. In a prompt reply, they were superb and organised a new delivery right away! It arrived and it is perfect! Love this hoodie and it is a quality item. Highly recommend Baerskin.
Neither nor there. Over priced. Otherwise a good product.
Hi David, we are happy to hear that you found our Baerskin Hoodie to be a good product, but you were not quite satisfied with the pricing. We are committed to keeping our customers satisfied with every purchase, and we are pleased to let you know that we made quite a few improvements to our product. It now has more pockets, a better-fitting hood and more. You can check out Baerskin Hoodie 3.0 here: www.baerskinhoodie.com.
Did not arrive till feb.other then that was nice hubby likes it
Hi Christi,
Thank you very much for this feedback!
We are delighted to hear that your husband is enjoying the quality of your new hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
We hope to see you soon at our online store again!
All the best,
Stephanie
I do not like the 2 front zipper thing! Too hard to put on!
Hello Dennis,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of the two-way zipper. The two-way front zip adds extra breathability and better temperature control and it features a full-length protective storm flap for extra warmth. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Material is super thin. Windows cuts right through it. Fit was off. Overall, shoddy product.
Hi John,
Thank you so much for sharing your thoughts with us!
We understand that you expected more protection from the wind when it comes to our hoodie. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
Thank you for your understanding!
All the best,
Stephanie
OK, does the job, poor fit but that might just be me.
Hi Geoffrey, we are glad to hear that you liked the many pockets of our Baerskin Hoodie! We do understand that it doesn’t fit you well. If you ever need assistance with this matter, please contact me at stephanie@baerskinhoodie.com, and I will gladly help you.
Did not like it.
Fifty characters?
Here are some more.
Hello John,
Thank you for taking the time to share your impression with us!
I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations. We strived in production to make this product high quality and for this purpose, we used the best materials and the latest quality sewing techniques. We are sorry to hear that you didn't find the quality of the mentioned features the same way.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
Thank you for your understanding!
All the best,
Stephanie
Answer: Hi Barbara, Thank you for taking a moment to post your inquiry here! We would like to assure you that Baerskin Hoodie is a legitimate brand. We have our own in-house Product Development team that develops our product and makes them our own. We also have Customer Support agents that are ready to assist you with any inquiries or concerns. If you ever have further questions or require assistance with an order, you may contact me directly at stephanie@baerskinhoodie.com, and I will be more than happy to help you. Best, Stephanie
Answer: Good question! The answer is-they are exactly the type of company I will never deal with again! If I see no phone number for customer service- I'm moving on to a more reputable vendor!
Answer: Hi Jan, Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution. We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance. When it comes to our models without zippers, you can check our Baerskin Mountain Lion Hoodie https://baerskintactical.com/product/baerskin-mountainlion-hoodie/. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Answer: Hi Paul, Thank you for your question! Let me just kindly inform you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. If you have any other questions, you can write me at stephanie@baerskinhoodie.com, and I will be more than happy to assist you. All the best, Stephanie
Answer: Hi Deborah, Thank you for your question! When it comes to the back pockets, they are designed so that they can store small items such as documents or maps that can be useful during hiking. We hope you will find them useful in the mentioned aspect or for something else. If you have any other questions, you can write me at stephanie@baerskinhoodie.com, and I will be more than happy to assist you. All the best, Stephanie
Answer: Hi Kathy, Thank you for your feedback! We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We hope that you have contacted our customer service in the meantime and that everything regarding your delivery was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Answer: Hi Teresa, Thank you for your question! We are sorry we weren't able to answer you earlier. It is only necessary for the customer to contact us within the period stated on our website, and we would contact as soon as possible with the satisfactory solution. We hope that you have contacted our customer service in the meantime and that everything was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Answer: Hi Barbara, Thank you for your feedback! We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We hope that you have contacted our customer service in the meantime and that everything regarding the return was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Answer: Hi Barbara, Thank you for your feedback! We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We hope that you have contacted our customer service in the meantime and that everything regarding the return was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie
Hi Jay,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort and warmth of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie