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Canada
1 review
6 helpful votes
Follow Daniel G.
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I payed for "super powers" and for some friking reason, I am asked to pay with credits to send messages to certain members. Sometime its 20 credits and others its 50 credits.
Why the fark do I have to pay to talk to X and not to talk to Y? There is no logic to it, it's like trowing dices at a crap table at a casino... You would think that "super powers" would include messaging anyone, but it does not. They should call them "we are going to screw you one way or the other powers"...

Date of experience: June 13, 2017
Badoo H. Badoo Rep
over a year old

Hi Daniel!

Thank you for contacting us!

When you make a payment on Badoo using Credit card or PayPal, the details can be stored to save you time! Storing details ensures that you can access all the premium features in one easy click!

If you would like to unlink your payment details, please go to settings, scroll down to payment settings, click on the pencil icon to edit and you'll be able to unlink your details.

Please note that deleting a payment method won’t cancel existing payments (for Super Powers or Automatic Top-up). These must be cancelled separately.

We hope you found this helpful. Please let us know if you have any further questions.

GB
1 review
2 helpful votes
Follow Lewis P.
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Avoid it.
June 5, 2021

Long story short, I was given a yellow warning which later turned into a full ban after I complained. I was given this for supposed "hate speech" which by any legal uk definition it most certainly was NOT hate speech! I simple told someone that was not in my selected consented preferences that I was not interested in Martians and said sorry to them.
I do not hate anyone, and never use hate speech, but for the lying incompetent so called moderators at badoo, well I don't like you at all! I used the app for years without issue, I never caused a problem ever.

I followed all their rules, read them fully. Date honestly, be yourself speak the unfiltered truth, badoo say, which is horse manure obviously. Fascist bigoted power tripping idiots.

The person that reported me was impersonating a person with the intent to confuse and deceive others, so you gave the ban to the wrong person. They refuse to do anything about it. The decision is final lol

They really hate disabled people I think. Will need to keep a close eye on them in case they start building camps and ovens.

Date of experience: June 5, 2021
Badoo H. Badoo Rep
over a year old

Hey Lewis,

We are sorry to hear about your concern.
Our moderators carefully go through each report to ensure that everyone is blocked correctly.
We are sorry that this warning was changed into a block this would have been because the next moderator had seen that it was a full violation of our guidelines.
Hope you can understand.

We would never discriminate against any of our users and are really proud to have a non-discriminatory app. If you would like us to look into this for you please contact us on@Badoohelp with your registration details.

Hope to hear from you soon.

-BadooHelp

South Africa
1 review
1 helpful vote
Follow Siyanda Z.
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I have been trying to subscribe for the Badoo premium subscription and it has billed me 5 times but still im not subscribed my money has been taken for no service

Date of experience: June 3, 2020
Badoo H. Badoo Rep
over a year old

Hi there Siyanda,

This doesn't sound right at all! Please contact us directly as soon as you can with your registered email address or phone number and we'll take a look into these transactions for you. There are a few things that may have caused this to happen, so we'll work with you and get it solved as soon as we can.

- BadooHelp

Washington
1 review
0 helpful votes
Follow Sincere G.
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I have been requesting to be shown areas around where I live and have not gotten a response back even though I'm paying for it

Date of experience: November 8, 2023
Denmark
1 review
6 helpful votes
Follow J J.
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This is even more scamming.

You clearly dont listen and you dont answer.

You have the nerve to write me here and state you want to correct this error.
When i write you, the same response as before.
No answer, no resolve, no refund equals SCAMSITE!
Please refund the money you wrongfully stole and no
I wont stop until you follow the law and good business practices. You can give me the refund and I will cease exposing you. Else face the consequence of your malpractice Mr. Manel.

Date of experience: February 9, 2018
Badoo H. Badoo Rep
over a year old

Hello J.!

I'm personally very sorry to read this. I have just got back to your private message requesting the necessary data to look into this. Please send it over as a response to the private message so that I can look into this for you.

I understand that this is a very frustrating experience and want to personally apologise for this.

I look forward to your reply to our private message.


This is a clever but sadly deliberate scam. If they had been cool about I wouldnt have noticed it. But a glitch in the web made them charge my card.
Now its my fault and i ordered the charge?!? No frikking way.
Customer support offers no help and doesnt answer clear written questions.
I gonna report this as it is illegal practices even though they made terms to try to hide their scam.
Stay far away and know half the globe has photos in there because of their scamming methods.

Date of experience: January 29, 2018
Pennsylvania
1 review
10 helpful votes
Follow Diane B.
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This site is full of perverts and con men. I was only on for 38 hours and it was like a feeding frenzy. Plus, they refuse to take NO for an answer. I had to delete the whole application.

Date of experience: November 6, 2015
India
2 reviews
6 helpful votes
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Was great years ago
March 7, 2017

It was a great site years ago but has become a place for fake Nigerian scammers. Anyway, what I like about Badoo: It is so simple to use and really good enough to find a few people to go out with but if you want to find someone serious I'd pobably use Match or Mingle2day (or Chemistry and eHarmony).

Date of experience: March 7, 2017
Netherlands
1 review
7 helpful votes
Follow Adam V.
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Useless website since they removed extended search functionality. You can only search on gender, age and location. Way to limited. Why not let us search by interests and other criteria?

Date of experience: August 20, 2016
GB
1 review
2 helpful votes
Follow John S.
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I have been a member a few times. The problem is of you have a disagreement with another user they ban you with no recourse. Thankfully I paid through PayPal as they tok £30 and £18 and then baned me. They did not willingly refund the money they took so easily and I then lodged a dispute with PayPal and eventually got my momey back. This is an organised racket which is something smething we see criminal organisations like the Mafia runt. Stay clear and report these shysters as much as posible, Organised thieves!

Date of experience: April 7, 2020
Badoo H. Badoo Rep
over a year old

Hi there John,

We're really sorry to hear about your negative experience. As per our terms and conditions, we are not able to refund the Premium services purchased on Badoo when our users are blocked for violating our Community Guidelines. For more information, please read our Terms and Conditions here: Badoo.com/terms.

Thanks for leaving your review,

- BadooHelp

Florida
2 reviews
2 helpful votes
Follow Jeylan K.
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Beware of Badoo's deceptive charging policies. After opening an account, I received a notice that stated for only .79 cents, I would have the ability to better communicate with others on the site. What I was not aware of is that I was then automatically signed me up for a Premium Account with ongoing charges. Without my knowledge (because I was not using the site while I was traveling out of the Country), I was being charged $3.99 on a weekly basis. Once I saw those charges, I figured out how to unsubscribe and requested a refund. Badoo flatly refused saying that I had signed a Terms of Service, which is untrue. I then closed the account, which they acknowledged, I continued to demand a refund, which they again refused. Subsequently, I was charged again! After complaining about that, which should not have been disputed, they again refused the refund, stating that I had reactivated the account! So over a three week period I was charged approximately $30. Maybe not a lot of money of me, but imagine what they are earning through these deceptive policies with so many members. By the way, good luck trying to cancel the account. Even that is made difficult.

Date of experience: February 2, 2018
Badoo H. Badoo Rep
over a year old

Hi Ed!

The method to cancel your subscription will depend on the method you used to purchase it (for example, if you bought it through iTunes, like with any app, you'll need to access your iTunes Subscriptions menu to manage them). However, in most cases, subscriptions can be cancelled from our Payment Settings menu, which you can find in your Settings menu in the app.

Our Terms and Conditions are stated upon purchase. However, we want to do the right thing and can review the case for you. You can contact us via Facebook (www.facebook.com/BadooHelp) or Twitter (www.twitter.com/BadooHelp).

We look forward to hearing from you!

Australia
1 review
1 helpful vote
Follow Howard C.
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Do NOT GIVE THIS GROUP OF CRIMINALS ANY MONEY! You pay money but it's never enough to actually talk to anyone. Then you discover they are not even in your country! Nigeria anyone? Now let me post my damn review!

I can't emphasise this enough.

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
Follow Scott M.
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So following on from Badoo's response I replied to them with the following 'I was not even aware that were was a one-touch system set up. It's only been in the last fortnight that I have returned to your site after 4 years. What I can't believe you find acceptable is that even though I contacted you straight away to inform you of this mistake, you still insist that I've taken advantage of the benefits of your Lifetime Badoo Premium. I don't understand how, as although I was on the site at the time, mainly looking through your Terms and Conditions, and I haven't returned to the site since you think it justifies charging £120 for that.
I also think that you should reconsider using the term 'customer service/support' as basically telling a customer tough luck, we're going to keep your money is NOT in any way 'customer service/support'.
What you could have done is said is 'okay, it was a mistake, but you've had access to some of these benefits so we'll only charge you for a month and refund the rest'
Instead you get another 1* review which has already has 300+views in less than 24 hours, and that's only on this site, plus Paypal are looking into it, along with my bank. Hardly encourages people to use your service or it to be recommended to others'
That was on Friday morning, it's now Monday and they haven't had the decency to reply.
As I said before shocking customer service. Please avoid at all costs.

Date of experience: October 19, 2020
Badoo H. Badoo Rep
over a year old

Hey Scott, We are very sorry to hear that you have had an unpleasant experience since rejoining our community. We understand your frustrations with this and we must stress that our customer service/ Support are dealing with queries worldwide, as we have one of the largest social networking communities in the world it may take some time but we hope you can understand that we are doing our best and do get around to everything.
We follow our procedure for everyone and cannot make acceptions for each specific case. If we find that it truly was unjust we always refund.We are also unable to look into refunds when PayPal is involved, the same goes for Apple payments as we are not responsible for these charges. Please do follow up with PayPal to make sure they respond to your query.
-BadooHelp


This morning whilst still in bed I looking through the Badoo app. Accidently clicked on the lifetime Badoo Premium, unaware that it instantly confirmed payment. Straight away I went onto the Badoo website and explained my mistake and read their Terms and Conditions and read that 'Once you have paid for any premium services, you have the right to cancel and be reimbursed for all payments received within 14 days'.
Not wanting to spend £120, that I can ill afford, I contacted them asking to cancel. Their Customer Service contacted me to say that because the benefits were instantaneous I was not allowed a refund and that as far they were concerned that was the matter over. I can assure you that it is not.
Shocking that they couldn't even compromise. Disgusting customer service and I will be in contact with my bank and others regarding this incident

Date of experience: October 15, 2020
Colorado
3 reviews
0 helpful votes
Follow John H.
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This app sucks. I've had 5 or more fake ladies, try to contact me with fake profiles. They do a lousy job. This company

Date of experience: October 23, 2023
New York
1 review
0 helpful votes
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Just Delete
September 16, 2022

It was good when it started but now it's full of catfishers and other sort I'd rather avoid. I've even deleted the app. Unless they take measures to filter profiles better, won't be returning.

Date of experience: September 16, 2022
Canada
1 review
7 helpful votes
Follow Martin B.
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Hundreds of fake/bot accounts.

One click payment is a scam.
There's no way to turn it off, and as soon as you buy a few credits THEY START CHARGING YOU WITHOUT YOUR CONSENT WITH CLICK TRAPS OPENING UP AT RANDOM TIMES.

I bought 100 credits for 2.50$ and now I'm in 200$ deep, because I apparently bought lifetime badoo premium and 2700 credits...

I had no idea this happened until I looked at my bank account.

Obviously their customer service will only reply that "it cannot be refunded" because their fraudulous terms and conditions say so. Well, good luck with that. THEY ARE NOT ABOVE FEDERAL LAWS. HOLD YOUR GROUND.

Date of experience: December 4, 2018
GB
1 review
3 helpful votes
Follow Just S.
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It created a profile each for me and my partner using our email addresses, pictures from our respective facebook albums WITHOUT CONSENT as a consequence of answering some stupid querstion about a friend and provided random, incorrect details - have managed to delete my partner's account but mine remains for the time being NIGHTMARE DATING SITE!

Date of experience: April 12, 2011
Australia
1 review
2 helpful votes
Follow Nick P.
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I was told that for premium service I was supposed to pay some 7 dollars/7 days and for buying one lot of credit about 17 dollars and it was indicated by message that If I needed to buy more credit they will ask for my approval and send me a message. I kept on using it and my credit kept on getting added even though I really really did not want it. I never knew that they will be deducting the amount from my credit card automatically without seeking my permission. But today when I checked my account just within 6 days time they had deducted 240 dollars from my account without my permission. I know they will reply saying sorry this is as per our terms and you did not check them properly and so on... In this difficult times such a high value just for 6 days usage is unbelievable.
Very few girls will reply you in-spite of your good profile and pictures. Otherwise how will they earn money from customers? They are very fake. I know they will never refund me the amount not even 60 percent of the amount. If they do so I will be the first to declare this again over here...

Date of experience: May 10, 2020
Badoo H. Badoo Rep
over a year old

Hi Nick,

We're really sorry that you had this negative experience buying Credits on Badoo. Automatic credit top-up is an optional feature and can be turned off easily at any time.

If you have not already contacted us, please do so and our team will be able to look into a refund for you, but if you have already been in touch and our team were not able to refund you on this occasion, we do apologise.

Regarding getting responses to your messages, if you're not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach. To potentially increase your reply rate, we recommend that you try to be more creative and use something that will catch a user's attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what they're into and send an appropriate message. Additionally, don't forget to add pictures of yourself of the best possible quality.

Please don't hesitate to reach out if you need help with anything else!

- BadooHelp

GB
1 review
6 helpful votes
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Go with the flow.
March 1, 2015

I didn't know what to expect when I first started using Badoo, so I just didn't expect anything, I went with the flow.

Flicking through, yes I would get some obvious fake profiles, but doesn't mean I have to speak to them, there is a great thing called the 'block' button. I spoke to people who were clearly real and had something decent to say, this gave me someone to talk to almost every time I would visit Badoo.
One day, on my random visit, I was zoned to my computer screen and spent several hours talking to a guy, we would keep up to date on a daily basis, have general chats about how our days have been, work, college etc and we exchanged numbers, texted and again, all at the same time I was still going with the flow.
To put a voice with the face, I rang him and had the best and un expected conversation, this really pushed the boat out, and out daily chats continued.
Still going with the flow, we met... we got a hotel, chatted in real life, had dinner and had a real connection from there.
What really surprised me was the radius on Badoo, set at up to 5miles, I was in London and he was in Reading, a bit more than 5 miles? YES.
We continued to meet, I visited his home town, met his lovely family and everything was going great.
I am now living in Reading, spending and enjoying every day with the guy I met through this 'bad online place' called BADOO.
I could fault Badoo, but there is more good than bad, and it all depends how you look at it.

I am still going with the flow, but with the man I enjoy spending time with and the man I adore.

(Just depends what angle you look at it from)

Date of experience: February 28, 2015
Nevada
2 reviews
10 helpful votes
Follow Naj B.
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Total Scam
November 11, 2019

Badoo is a scam. They will charge your pay pal or credit card without your authorization.
They have sneaky ways to charge for additional services which are not explained.

Date of experience: November 11, 2019
Badoo H. Badoo Rep
over a year old

Hello Naj!

I would like to assure you that Badoo is a legitimate company and we work hard to make sure our users have an amazing experience.

We're really sorry to hear you feel you've been charged for a service without your consent and we would love the opportunity to look into this matter further and hopefully resolve this matter for you. We've sent you a message as we'll require some personal details in order to assist you and we hope to hear from you soon.

- BadooHelp

Massachusetts
1 review
1 helpful vote
Follow Ron Z.
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I just had someone steal all my funding from my bank and sent through badoo. They ignore any emails and don't have any numbers listed to report the fraud

Date of experience: October 31, 2020
Badoo H. Badoo Rep
over a year old

Hey Ron,
Oh no this does not sound good unfortunately we do not have customer service over the phone but you can always contact us on Twitter, Facebook or instagram on@BadooHelp for a fast response.
We will be happy to look into this for you, and we can see what has happened for you this way.
-BadooHelp

Overview

Badoo has a rating of 1.5 stars from 607 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 505th among Social Network sites.

service
98
value
96
shipping
22
returns
23
quality
87
This company does not typically respond to reviews
+59