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South Africa
1 review
6 helpful votes
Follow adam d.
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I deleted my account and cancelled my membership months ago and today my account was debited again.

You're stealing my money for something I cancelled.

I want this reversed and you have no actual way for people to contact you through your website its pathetic daylight robbery.

Contact me!

Date of experience: March 25, 2017
Badoo H. Badoo Rep
over a year old

Hi Adam!

Thank you for your message.

We're very sorry you've had this experience with us. Once a membership is cancelled we will not continue charging our client for it. Would you mind sending us a private message with the email address you were using to log into your account so that we can look into this for you? Please rest assured we want to find a solution to this as soon as possible.

We look forward to hearing from you!

India
1 review
6 helpful votes
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"Fake"
May 21, 2016

I deleted my a/c from Badoo because that is just a wastage of time if u want free service. Only fake advertisement for free but nothing is free so, I deleted Badoo a/c & will suggest u also not to login if u want free service

Date of experience: May 21, 2016
Canada
1 review
4 helpful votes
Follow Jayme G.
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Someone out of hate just reported my account as fake when it's my first and middle name which I can prove and I can prove my emails and my pictures of me and my damn cats! Well after just getting blocked I'll never ever use Badoo they don't even checked into things to see if it even is fake wow thank god I never ever paid this whole time I used it for I think two yrs almost now! Well I'll go to use now other dating sites I am done with Badoo the fact they believe a liar not check into things wow!

Date of experience: March 29, 2021
Badoo H. Badoo Rep
over a year old

Hey Jayme,

We are so sorry to hear this. We would never want you to feel this way.
We are always more than happy to look into blocked accounts. If you think our decision was unjust please contact us on@BadooHelp with your registration details and we can look into this for you. Hope to hear from you soon Jayme!

-BadooHelp

Florida
1 review
11 helpful votes
Follow Summer S.
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My account was blocked due to my gender being trans. Its a horrible site. By far the worst of any dating site. They canceled my premium also because Im trans. All I did was declare in my profile I am trans, because people did not know from my pictures and I was trying to be transparent (no pun intended). They sent NO warnings. Just blocked me. I sent a discrimination complaint to them, and they have not responded.

Date of experience: May 22, 2020
Badoo H. Badoo Rep
over a year old

Hello Summer,

Thank you for leaving a review. Please know that everyone is welcome at Badoo and we will never discriminate based on a user's sexual orientation or gender identity. If your profile has been blocked, it's because you've breached our Community Guidelines.

Don't worry, if you have already emailed Badoo Support, they will get back to you shortly.

Please ensure that you use an email address they can reply to, and check your junk, spam and social folders for a reply.

- BadooHelp

GB
2 reviews
15 helpful votes
Follow kei h.
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Dont waste your time, you put a profile on there and you waste your time sifting through girls profiles most are Fake anyway and no replies at all, all you get is men looking to talk to you if your gay thats ok but if your straight its $#*!e

Id give nought if i could %ankers

Date of experience: August 4, 2016
North Carolina
1 review
2 helpful votes
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Zero stars
June 4, 2021

You can't do anything without paying a huge amount over time... just to chat... or you pay to be at the top! You must pay to be more visible... it has zero compatibility algorithms, but the more you pay, the more people see your profile. Total scam.

Date of experience: June 4, 2021
GB
1 review
9 helpful votes
Follow Rob J.
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I was charged for something I didn't buy and PayPal agree! Then, I had credits I didn't want on my account. Every time I went to the website to check credits, they are disappeared! To be honest, I went to this bloody Badoo website only for curiosity and they robbed my money.

Date of experience: December 13, 2016
Maryland
1 review
5 helpful votes
Follow Jill M.
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Password
July 6, 2017

I need to reset my password. I signed up and I can't log in now. Im typing my password correctly. I sent a message to Badoo and I haven't received a response on how to reset my password. Is this site a SCAM or what.

Date of experience: July 6, 2017
Badoo H. Badoo Rep
over a year old

Hi Jill!

We're sorry you've had this experience with us. Our Support Team reads all emails and aims at responding as soon as possible. However, if you wish, we can take care of this for you. Simply send us a private message on any of our social media profiles (links in description) including the email address linked to your account and we'll be happy to help.

We look forward to receiving your message!

Arizona
1 review
3 helpful votes
Follow Teri R.
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Hate new app
April 26, 2017

You have to delete all the scammers one at a time. Get with the times. Let me delete visitors and viewed me scammers by the dozen. One at a time is awful. I'll probably just delete the app. Not user friendly.

Date of experience: April 26, 2017
Badoo H. Badoo Rep
over a year old

Hi Teri!

We move fast at Badoo and are working hard to build the best way to meet new people. We think that these exciting changes are the first step on a journey to creating a game changing app.

Your feedback is very important and helps to guide us forward, so thank you. We will be sharing it around the company to improve Badoo in the future.

If you have any further feedback, don't hesitate to send us another message.

New York
1 review
14 helpful votes
Follow Phillip R.
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Badoo us in the process of scamming me out of 240 dollars for super powers that I did not even want to receive. They constantly bait you into the super power buy list when you swipe pictures to rate them. If you accidently click this you come to a box in which is already highlighted for you in advance. This is super powers for life and it cost 239.99 (this box is already highlighted) then the app will freeze when you try to click the x, after if you click anything else the purchase has been made. Badoo does not respond right away and when they do they write tude remarks basically saying they are bot liable and they robbed you out of your money. If anyone else has this problem can we sue these people for fraud and malpractice.

Date of experience: November 16, 2017
Badoo H. Badoo Rep
over a year old

Hi Phillip!

We're very sorry to hear about your experience.

Please send us a private message including the email address linked to your account and we'll look into this for you. You can do it via Facebook or Twitter, simply search for Badoo Help, or on SiteJabber.

We look forward to hearing from you!

Viet Nam
1 review
1 helpful vote
Follow D G.
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I was forced to verify my phone number when I logged-in, but I never received a call to verify my phone number even though I filled in my phone number correctly, the call just didn't come through. The support didn't help me solve the problem: Ticket id: *******

Date of experience: October 26, 2018
Badoo H. Badoo Rep
over a year old

Hey Daniel,

We've just taken a look at your email thread with our support team. It seems your issue with being unable to verify your mobile number was indeed resolved and you have now accessed your profile. However, you didn't get back to us.

Therefore, it was assumed that you didn't require any further assistance with this. If this is not the case and there's something else we can do to help, please do let us know.

Many thanks,

Badoo Team

Ohio
1 review
1 helpful vote
Follow Stephanie V.
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I signed up to try for a day and decided it was nothing but waste of time. Tried to delete the next day and there is an OLD email set up I did not link, a password I never set (logged in with Facebook and set up) and I am not able to delete this account. I feel this is done deliberately by this company so people cannot delete their accounts. I was never sent a password reset to the phone number I provided. Feel like I am being scammed at this point. Be very careful if you put your credit card # in (I would never for this kind of reason) but I imagine you'd be scammed out of your money by this company too.

Date of experience: December 18, 2021
Badoo H. Badoo Rep
over a year old

Hey Stephanie,

Oh no we are so sorry to hear that you are having trouble with this. Please contact us on@BadooHelp or https://badoo.com/feedback/ and we can look into this for you. Hope to hear from you soon. Rest assured we will get to the bottom of it.

-BadooHelp

GB
1 review
13 helpful votes
Follow Eamonn H.
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Badoo!
July 8, 2020

Went on Badoo last night, dont know what i did but today i have had an email receipt from Paypal saying i paid Badoo £119.99! I am not working and this is a hard blow for me it was the first time i had been on since may i am sick and i want my money back! If Paypal had not emaild me i would not have known! I must have pushed the button by accident i just want my money back

Date of experience: July 8, 2020
Badoo H. Badoo Rep
over a year old

Hi Eamonn,

Thank you for leaving a review. I'm really glad to see that your refund for £199.99 has been processed and is on its way back to you! Please do let us know if we can help you with anything else.

- BadooHelp

New York
1 review
6 helpful votes
Follow Mike T.
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When you join this website it sends stuff to people in your address book saying you have a message for them when in reality you don't. I would advise if anyone gets something that says they have a message from someone they know from this site to avoid it because of my experiance with it.

Date of experience: May 30, 2009
Washington
1 review
6 helpful votes
Follow melanie s.
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Please stay away from Jake 33 he is a fake that's not even his real name hes not from Chicago state university. He's from Chicago didn't even go to collage and is older then that! We talked and come to find out he has a girlfriend and is only trying to get layed! What a sorry $#*! dirt bag!

Date of experience: July 23, 2014
California
5 reviews
0 helpful votes
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NEGATIVE EXPERIENCE
November 12, 2022

The story from this site. I met a girl. I liked everything, though I behaved quite strangely. And then they send a notification that you need to pay to continue to correspond. I paid, I write to her further, and it turns out that it was a bot. I do not advise using this! But I recently found a better site. All real people, and you don't even have to pay. Try this https://goo.su/609Rb5F

Date of experience: November 12, 2022
Canada
1 review
11 helpful votes
Follow Jason W.
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Currently Badoo is demanding I give them my cell phone number in order to enter my account - even though I didn't give one when I set up my account (I don't even own a cell phone). Is that even legal? It does nothing to confirm who I am, since I didn't give that info before. They just want my number, presumably so they can sell it at some point to spammers.

Also I have spammers adding me on skype ever since I disclosed that address to badoo. Bottom line is these people are RUTHLESS, completely untrustworthy scammer-spammers, and they need to be shut down. Now I'm only trying to get back into my account so I can close it, after taking down my pics.

Date of experience: October 6, 2014
Hungary
1 review
8 helpful votes
Follow Z N.
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Beware of SCAM!
September 20, 2017

Never ever install this scam application and never give your credit card details to them. Even after you delete the payments from your profile and uninstall the app, they keep charging you! Stay away, very bad application.

Date of experience: September 20, 2017
Badoo H. Badoo Rep
over a year old

Hi Z N.!

We're very sorry to hear about your experience.

Unfortunately, depending on the payment method you used, you may need to manually cancel your subscription, as it may be processed externally. If it's managed internally, we automatically cancel all subscriptions attached to a profile once it's deleted by a user. In any case, cancelling your subscription is very easy, you can do it from your Payment settings section on your profile. And our Customer Care Team is always happy to help, so simply send us a message on any of our social media channels and we'll get back to you as soon as possible.

Canada
1 review
6 helpful votes
Follow Elliot R.
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Great 5 years ago.
April 19, 2019

Best way to break this down is in point form.

1. None of the attractive ones live in your country: 99% of the sexually appealing women require "150 credits" to talk to or the screen says "she is very popular, you need premium to chat with her". I once got 150 credits for free as a special offer so I could talk to one of these women. We ended up vibing until I asked her out. She was like "I'm sorry teehee, Actually I live in Brazil". Don't spend a cent on this garbage Jew app

2. Referring to point one: the fat/ugly ones you can chat to for free, any attractive women requires payment. Never pay a woman unless it guarantees sex (see a hooker).

3.3 years ago this app had real attractive local women you could talk to and meet face to face. I met some beautiful women off Badoo back in 2017.

4. The app is infested with shamal traps.

Date of experience: April 19, 2019
Badoo H. Badoo Rep
over a year old

Hi Elliot,

Thanks so much for your review, we hope it will help us to improve as a platform.

In regard to the key points, we feel they are somewhat related to your expectations of other users appearance and unfortunately we do not control this. Badoo celebrates a diverse and inclusive community and we're happy that you're a part of it!

We hope that you find a more meaningful connection that isn't solely or heavily based on someone's looks but the genuine connection that can be created through sharing personalities.

Colorado
1 review
6 helpful votes
Follow Evan V.
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I just found out why my bank account is continuously overdrafting: for three months now, Badoo has been drawing $1.99 every day for a daily premium subscription. The way they word their options is deliberately deceptive and will have you thinking you're paying once and using their premium services until they expire, but this is not the case; they will charge you regularly for whatever amount you consented to be charged once. I've since removed my credit card info and cancelled my subscription (of course they keep those options hidden in the settings options), but if that's not enough I'll take it up with my bank.

Leave it to the $#*!ing Ruskies to come up with something so shadowy and vile. It's like they took OKC and bastardized it into a digital leech with a dating app's exterior. Don't give them any of your information and tread lightly if you're going to use Badoo- or simply skip to a better site or app that'll give you greater results without costing you a penny.

Date of experience: June 6, 2019
Badoo H. Badoo Rep
over a year old

Hi Evan,

Thanks for your review.

Starting a subscription for Badoo Premium means you enter into a billing agreement, which authorises recurring charges to be made using the payment method you've selected. Removing your stored payment details prevents you from making one-click purchases, but it does not cancel billing agreements like a subscription. Billing agreements need to be cancelled separately, and cancellation instructions are presented to you at the time of purchase.

The terms of your subscription are presented to you at the time of purchase, along with cancellation instruction if you don't want to renew your subscription. You can also find them here: badoo.com/terms

Please let us know if you have any further questions. You can find us on Facebook and Twitter (@BadooHelp) or contact us via email at badoo.com/feedback.

Overview

Badoo has a rating of 1.5 stars from 607 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 505th among Social Network sites.

service
98
value
96
shipping
22
returns
23
quality
87
This company does not typically respond to reviews
+59