BackyardCity.com

In 2009 I ordered custom outdoor drapes for my pergola. The drapes have not faded or deteriorated in all these years! I will be replacing them this summer because we had to replace our pergola and hot tub! In 2010 I ordered custom outdoor roll up shades for my patio Both orders came as expected with one exception; I had ordered 5 roll up shades, 4 were delivered. This actually was to my benefit because I made a mistake with the width calculations! I have had only one roll-up cord break in 12 years, which they sent a replacement very timely. All mechanisms are working well. I will be ordering again from BackyardCity!

Purchased pool steps, received a weird confirmation and then nothing. After a week my payment was not processed and no updates. Contacting the company is impossible. 17 days after ordering the steps arrived. An hour later I received a tracking email, next day they processed payment. I had already purchased steps elsewhere as I needed them - had no updates, they never processed payment and could not be reached. Will never deal with them again. Recommend you stay far away.

I have placed two orders in the past 6…
I have placed two orders in the past 6 months, I find this company fraudulent in making sure either order was delivered to my address. I work from home, and I have not had either order# ******* Sept 25,2022 both oders placed were over $200.00. I need sun shade from the heat. I am not impressed with the customer service, nor getting billed for 2 orders not received. Do not use Back Yard City!

Date of experience: 27 September 2022

We ordered a firepit at the start of the summer season. We have had no communication from this company as to the status. We reached out by phone and email several times but have received no communication. We understand that production, manufacturing, and delivery may be slow because of the situation in our country. However, a simple response is all we have asked for. At this point we are just trying to call to cancel the order.

Purchased a pool two weeks ago, i called no less then 30 times and only once spoke to a man named Trey. I emailed no less then 15 times, left numerous voice mails and nothing.
Now i have lost two whole weeks trying to get a pool up for my son.

The only reason i believe i was able to get my order canceled what because after two weeks of no communication i threatened to get my family lawyer involved. And it still took Trey THREE whole days to cancel my freaking order.

I think Trey is the only person who work at this place in his moms basement. You call the 800 number 30 times to only speak to a person once. This place is a JOKE!

Trey seems to be a good guy. I selected BYC due to price. It took a long time to get the pool cover. That was partially my fault. I am not familiar with how to measure. After multiple precise measurements I submitted on in the proper format. Measuring and remeasuring a 44'X24' pool for a cover is a lot of work. There were multiple week long delays by the factory and failure to notify when more info was needed. The cover came in and fit properly, including strap positioning. The guy could really use an assistant for follow-up customer service. Other than that the product seems to be of superior quality and the price outstanding.

I ordered a shade sail that this company billed me for immediately. The sail was never delivered. I have sent them about 25 emails then gave up. I've also called them about 10 times, no one ever picks up.
Now I am in the process of disputing the charge with my credit card company.
I don't know why my credit card company doesn't just reverse the charge because there is no way this company is communicating back to my credit card company.
THIS IS A SCAM OF A BUSINESS!

I ordered a pool and it came damaged inside the box. I ordered a whole package and it also was missing the ladder that I still do not have and paid for. It also didnt ship with liner. I wasnt happy and asked for a return. I have had this pool in my garage fir a month now. I call and no answer. I emailed over 10 times with no answer or reply.
I have the emails to prove it and will send them to anyone that wants them. This is a fradulant business and they dont stand by their products.

I bought a custom made Oz style shade sail of heavy material from them. I love the material but the workmanship was amateurish and sloppy. The cut of the lines is erratic and uneven around the edges, the seams are double stitched but the thread lines run all over the seams and in one area of about six inches there's less than a 1/16" of edge beyond the stitching. It looks like a first year sewing class student sewed it on the second day. I wrote the company about this and got no answer. I would not buy anything they actually make or have made again.

They shipped my order incomplete and they will not ever get back to you to replace or refund for items. I'm out $200 and they don't care at all! Horrible company.

I bought a Rock cover for 123 dollars that was Clearly not the right size and should never be sold as a cover for a septic cap! I then called the company and was asked to show pictures which I did and was up sold the Right cover for 183.00! I then sent the old one back carefully packed ( because both covers came to me in damaged boxes poorly packed)! I then waited for my refund which they told me would be in a week and... You Guessed it... NOTHING! I called back several times and no return call! DO NOT BUY ANYTHING FROM THESE CROOKS! THEY OVERCHARGE FOR SHIPPING AND HAVE ZERO CREDIBILITY! I HAVE DISPUTED THE 123 dollars and I WILL WIN! $#*! YOU BACKYARD CITY!