BackInTheSaddleReviews 66

Ordered numerous items over 2 months before Christmas, basically 2/3 of our list. They messed up online program with cr card. Never contacted us. We called 2 weeks later to find out. Told them we needed Before Christmas or cancel order. Promised expedited fedex to received in "3-5 days". Recd fedex notification. Slowest ever, but "fedex expedited 3-5 day del." Package not recd until over 6 weeks later, AFTER CHRISTMAS. Finally called Fedex who said they shipped their very lowest service, slower than mass media parcel post. After many years of slow, but within a week or so service, we're done. 9 weeks! They said 6 weeks for a refund. Ruined Christmas for us.

Terrible, terrible customer service! If I could give them a zero rating I would. Now I'm left with only being able to give them 1 star! Customer service refused to honor a 15% off order that I was only sent today. After speaking with 4 different people that I wanted to help me, the last one just hung up on me!
I'm so glad I found out how they treat legitimate potential customers! Based on my experience today,
I can imagine how shabby treatment of their customers (and the products they sell)would be in the future.

The website was down for a long time. Trying to get info in regard to my order. I ordered the items for a trip. Ended up calling customer service three times(spoke with Ares, Kay and Brian). Brian said someone would be calling me, because I wanted to cancel the order. That didn't happen. Still no answers. I have sent Back in the Saddle an email to cancel the order. I've never had this much trouble ordering on line. No real communication with the customer. Beautiful products, but will never order again.

I had to give it 1 star because you can't give a 0 rating. I have spent hours on hold trying to speak to someone in America and have NEVER been transferred! I am very disappointed and despite seeing numerous items I wanted to order as gifts and for myself, I will not order from them again! All I wanted was to find out why my order was still not processed 2 months after ordering it. I hope someone in the company sees this review.

My order was missing an item. NUMEROUS attempts via the telephone and emails to make arrangements for the additional item went unanswered for weeks on end. Once they have your money, they don't seem to care at all. There is NO corporate telephone number available anywhere online nor did the customer service department have that telephone number for me. Unbelievably poor customer service.

Back in tge sadfle offered free shipping on your order if pkaced 12/1 if tge order was over $79. I ordered $100 and tgey claimed they necer offered tgat to anyone. If they cab't live up yo what is pisted on their web site jyst beware. Thus is my last order

Their customer service is awful. In this day and age I cannot believe this company is still in business.

They process orders in 7-10 business days, when most companies take 1-2 to process. Then you have to wait for the shipping time on top of that and it is via US Mail, snail mail. I ordered on 12/4, which means it won't leave their warehouse until 12/17 at the latest and then with shipping time it probably won't arrive by Christmas!

One of the items is on back order and it will take 3-4 weeks before it is back in stock, why do they show it in stock when you order? Had I known I would have ordered something else.

The customer service agents barely speak English and have only have canned responses. I called in 3x to see if I could get answers and got no where.

As much as I love their items offered I WILL NEVER buy from Back In The Saddle again!

Should have looked at the reviews before purchasing an item. Entered an order on-line but then immediately want to change the ship to address. Called but got no response. Then emailed my change, but they could not change the order. Shipment was received later than promised, and did not receive in time.

I returned an item and wanted to exchange for something the same price. I had to pay to send my item back. They claim it never came to them and even after several calls they never gave me credit or an exchange. I won't be ordering from them again.

Don't expect any help from customer service for a refund. And don't ever follow the advice of a customer service representative for this company! If I ever get my refund it will be the last business I do with this company after being a customer for more than 10 years!

I ordered a cowgirl hat. It arrived in a flimsy cardboard box with no indication on the outside that contents needed handled carefully. The box was smashed as was the hat inside. Of course I sent it back and also had to relinquish $10.95 of my refund for the shipping. I realize the carriers had handled it badly but also it had been packaged very, very poorly. Just as much Back in the Saddles fault as the carrier. I should never have to pay for the shipping. BTW still haven't got my refund it been 10 days.

I ordered a jacket. It was too big so I filled out the paper work asking for a large instead of the extra large. Never got the large size and they credited back my credit card but less 10.95. So I paid 10.95 to try on a jacket. What a rip off. I WILL NEVER ORDER FROM THEM AGAIN!

I placed an order in early November 2022. One item was discontinued and the other was back ordered. Called 3 times for the status of my back order and where was my refund check for the discontinued item, was told back ordered item would take 3-4 weeks, told that each time I called. Not until the 4th call was I told I don't get my refund check until the backordered item was sent! I've never heard anything so unprofessional. Well after my 4th call my backordered item came and after all the wait it was a totally different color, it was suppose to be a dark turquoise and they send me a baby blue item? To me that is false advertising. Duh AND I am still waiting for my refund check from November.

I purchased an item and they gave my information and credit card to a phoney rewards program that will automatically start charging you monthly. It's a scam!

I ordered a shirt and added express shipping ("guaranteed" delivery in 3-5 days) to it so it would be received by the night of my birthday dinner. I paid $14 for shipping and the product was never sent via express shipping and I received my package 13 days later. I called customer service (in the Philippines) and they were friendly but had no power to refund my shipping charges. The phone# for the corporate HQ on www.Bloomberg.com is incorrect. I will never order from them again and now I'm stuck with a shirt I don't need that I overpaid for. Lesson learned.

I can not recommend this company. After 3 months I noticed they have been deducting 15.99 out of my account for their "VIP program" which I did not ask for. I called them and they did refund my money. However, because of this I have lost faith in them. I can't order from them anymore because I don't trust them. Aside from all of this, their items take a very long time to arrive, and while they give you the illusion that you have the ability to track, the status will always be "in process" until the day it arrives. Customer service is dismissive. There are plenty of other online stores to buy from. Stay away from Back in the Saddle.

This is an update from my previous review. I still have not received my order. Now when I look on the site the date keeps changing as to when my order will ship. Two emails to customer service have not been responded to at all. I did get an email from them saying they received my email and customer service would contact me within 48 hours. That was 4 days ago. Still nothing. I'm not going to waste anymore of my time trying to contact them. I will never ever order from this company again and I will continue to warn people 'Buyer Beware'!

What they fail to tell you about their return policy is that they do not pay to return items that, for any reason, does not work. I bought a pair of sandals that were too small, put them back in the box as per their instructions and brought it to the post office. The post office would have charged me $17.32 to ship back sandals which I paid $44.95. Remember, I also paid for the shipping of the order to me which was $13.99. I called them and talked to two people, one who could barely speak English, before asking for a manager. The manager told me that their policy did not include return shipping for any reason. Totally not worth buying from them, stay away!