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Susan A.

2 Level 2 Contributor
  • 6 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Hobbies & Interests, Pets & Animals

Member since December 2017

  • Reviews

    6

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    397

Review Distribution

6 Reviews by Susan

8/1/20

Bought a Lenovo IdeaPad. Cost with extended warranty well over 1000!
Less than 4 months later, nothing but problems. Spent 2 days with customer service only to find out that I have to send it back for them to repair. It will take at least 3-5 business days before I will even get the return box, then 3-5 days for them to receive this junk back, then another at least 9 business days for them to fix it, then 3-5 days for me to get it back. So it could take a month or more and I have to do without a laptop until it's fixed. I will NEVER buy another Lenovo product.

1/22/19

Ordered 2 quilts from ecrafta.com, adba ema cotton. Add said they were in stock and a conformation email would be sent. Payment went through paypal. Didn't receive conformation or quilts. Emailed company. They sent me a fake conformation number, said quilts were in production. No quilts. Contacted again. And again, And again. Still no quilts. Had my bank stop the payment. Reicieved quilts but they are nothing even resembling the pictures or even a quilt. Cheap thin material sloppily screenprinted to look like a quilt. No return address. Contacted company several times to get a return address to send this garbage back. No response. Filed fraud papers. This company is a scam possibly located in China. Not connected to Paypal, paypal has no record of transaction. They have a long history of fraud/scam that you can see on internet.

8/10/18

I've ordered from Chewy now a couple of times. Website is easy to navigate. Ordering was easy. Everything arrived on time with free shipping! Then, the icing on the cake... customer service sends me an email to see if everything is ok! I call that GREAT CUSTOMER SERVICE! I will continue to order from Chewy! Thank you Chewy!

4/19/18

Good product, fast shipping. I bought a Winnie The Pooh print. Can't wait to have this it framed and give it to my granddaughter. I know she's going to love this.

4/9/18

I was trying to plan a cross country trip on Amtrak. Their website was difficult. I tried the virtual assistant which kept repeating the same answers that had nothing to do with my question. No matter how many questions I asked or how many times it just kept repeating non conclusive answers. I can't call due to a hearing disability, so I sent them an email through the website explaining exactly what I needed to know and that I cannot call due to I am deaf so I need answers through email. A week later and still no response. Sent a second letter. Received a generic "Thanks for email we will respond within 5 business days". Another week later with no response. Sent a third email. Received same generic response. Another week later, with still no response. I gave up. A few days later I received a response from them telling me to call them if I wanted answers. WOW! Which part of "I am deaf and cannot call you" did they not understand?!?
After that I researched them and they have mostly negative reviews. I understand why.

12/18/17
• Updated review

This is an update from my previous review. I still have not received my order. Now when I look on the site the date keeps changing as to when my order will ship. Two emails to customer service have not been responded to at all. I did get an email from them saying they received my email and customer service would contact me within 48 hours. That was 4 days ago. Still nothing. I'm not going to waste anymore of my time trying to contact them. I will never ever order from this company again and I will continue to warn people 'Buyer Beware'!

Not a good experience
12/14/17
• Previous review

Ordered a gift for a friend's birthday and one for Christmas. They said a conformation email would be sent when my items shipped. A week later I had heard nothing, no conformation whatsoever. Went to website... where's my order... it said one item was backordered. They should have contacted me to let me know that. I sent an email to customer service to see when it would be in stock. They never responded. I went to my friend's birthday empty handed. I have still never received either item. Sent another email to customer service and waiting to see if they even bother to respond. I will never order from this company again, and I will not recommend them to anyone.

Susan Has Earned 7 Votes

Susan A.'s review of BackInTheSaddle earned 3 Very Helpful votes

Susan A.'s review of Lenovo earned a Very Helpful vote

Susan A.'s review of ecrafta.com earned 2 Very Helpful votes

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