Third day calling in trying to use a gift card, and I kept getting told "call customer service" like a broken record, and when I said I DID, they're completely unhelpful. One insisted I had to give payment info before she'd even take my order, let alone try the gift card. Another said I had to order something that's exactly the same amount, they can't combine gift card and credit card payments (wth?). Another said to call the next day (really?). Finally someone sounded like she could help, took my order, but then said the gift card was invalid. I told her it very clearly said "expires 7 years from date of issue" and it has only been 5, and she's refusing to honor it. She just said "the system says..." I had to get angry and let her know just how awful the "customer service" has been, and DEMAND to speak to a supervisor. After several excuses, which I had to counter with more firm insistence, and more than thirty (30!) minutes into the call, I finally got a supervisor who took my order and promised to escalate the gift card issue and "someone would get back to me". I should have asked when, what day, what time?
Well, that was more help then I'd gotten before, that is, ANY help. After seeing all these bad reviews similar to my experience with terrible customer service, I'm glad I didn't actually give a credit card. If I didn't have the gift card I would drop it and search elsewhere. I told them, both on the phone and the online feedback form, just about every major retail company allows for gift card payment on the website, they need to figure it out too. Each time I was robot-answered: "sorry our website doesn't allow that, call customer service."

Edit to follow up: Been 2 days now and still no one has called me back. At this rate, I don't expect them to, and I'm beyond pissed at how horrible customer service has been so far in getting to use my gift card.

Update 2: someone did finally call me, said they were able to apply the gift card, and took my order. At that time I ordered a lantern, but then I removed it and ordered a bracelet instead, so that my total would be just a bit more than the gift card. That way, if the products are crappy or get lost in the mail (as say several other reviews), it wouldn't be a great loss. She read my three items back to me correctly. But later in the confirmation email, it had the lantern again and charged me! So I had to call yet again to have them correct it (also used the online feedback form). I was told verbally that it was removed, so I said I needed another confirmation, in writing, that it was removed. He said he couldn't do that, but would put in a request and I should get it in a couple hours. Didn't get an email until the next day.

Shipping said 5-7 business days, and surprisingly that turned out to be fairly accurate. The shirt is pretty and soft, the bracelet cute, but the cell phone bag does not quite fit my phone, it's a little too short and the phone sticks out the top. I had carefully checked the dimensions and it should have fit.

Because it did FINALLY work in the end, and the products are good enough for free, I'm raising my rating to 2 stars.