AVG

This company is taking peoples money and not giving the refund! When you call into report that you did not order with them, they give you a refund number and say 5-7 days. Then when you call back in they say they had a error in their system, then they do another refund number say 5-7 days until refund again! And again! And again!

Had a free trial and advised £29 after first year. First year came and went and £74.99 taken from my bank. Thats over 100% increase. I am still showing as on a free trial and the suggested upgrade to internet protection is £1.99 per month. If I am on a premium subscription why am I being asked to pay again. Spoke to customer support who said they would extend the years subscription to another 6 months. For what! Just logged on to pc and stills howing I am only on the free version. There is no email address or even postal address to complain to. I refuse to go though chat again and certaily am not wasting my time on a phone call.

My bank acct was charged by AVG for a subscription I did not generate When I chatted with their customer service he would not listen to what I was saying He continually kept trying to get me to accept this subscription Finally I made it clear if this was not stopped I would use other channels to stop this At that time he deactivated the subscription This was yesterday The transaction is pending as of today Pending expires tomorrow 1/5/2024 They sent me an email stating that they are processing a refund I assume they are going to take my money to boost their revenue while I wait 5 to 7 days to get my money back for something I had nothing to do with

Just over a year ago I purchased Ultimate Protection, AVG Internet Security, AVG Tuneup, AVG VPN and a couple of other smaller programs. In attempting to contact them I talked to several reps and not one could speak enough english for me to understand them. Finally (a supervisor? Maybe) called me back and he did help me get the program useable. They originally got my email incorrect and when I attempted to get in and make corrections, there were two accounts with two different emails. Then I called the agency that handled their billing attempting to find out the status. When I did get someone to talk to it was a technician and found out the charges

Tried to get assistance via chat today. Opened a chat window and at 12:53 Erika asked how she could help. I wrote out my challenges and heard NOTHING. Not a "I'll check into it" or "I'm checking into it." NOTHING. At 1:02 I asked for a response. At 1:06 I asked for a response. At 1:10, I commented that it appeared that the online reviews about customer service were correct. NOTHING. At 1:11 I indicated it would be the last $99 AVG would get from me and I would be deleting the product and moving onto another. Finally, a response (ha)! The customer service rep ended the call.

AVG customer service is of no help whatsoever. I told them that the site I purchased this from was not legit, and they didn't care. I recommend never wasting your money on this junk.

This company simply sucks. Their customer service is rude, inept and thoroughly unprofessional. They auto renew your licenses for products purchased and the CLAIM to send you a " heads-up" email. THEY ARE LIARS. I checked my inbox, nothing from AVG. Then it dawned on me, this is AVG - better check my JUNK MAIL. Alas, nothing there either. THEY LIE. BEWARE.

AVG has the worst customer service and complaints department on any antivirus they do a rolling billing system which you have no choice about until it's too late they only offer a refund if you stop it after 30 days

AVG customer support have no sympathy for elderly people who have not realised they've signed up to this scheme and often I've paid extortionate amounts for many years without using the product AVG will not give any refund unless you have made a complaint or applied for a refund 30 days after they've taken the money I have no morals or understanding about ageing population more over charges of nearly £80 a year for something you have not used in these times it's very expensive on pensioners so please be aware of the policy before signing up.

AVG ran off its wheels as it's focus ChANGED from providing great protection and service to an outfit that NOW NICKEL & DIMES customers for NEW services that were included in existing products but are now "AVAILABLE" at EXTRA COST under different descriptions. Installation was a week long CLUSTER---K as it took that long for so-called-techs to undue the messes that rendered my computer almost useless.
AVG's mission to push product sales instead stated service promises has taken them from a 10+ company to a -20 outfit that consumers need to be protected from. Very disappointing. Very Unsatisfactory

I now have 3 buttons floating around my android screens and I cannot get rid of them and one button does absolutely nothing.

Reading over a lot of these reviews it feels like most people having problems are trying to get cracked copy's of AVG, for anyone who doesn't already know a cracked antivirus is not the most secure thing to have around that's like walking a rottweiler with a piece of string as a collar sure its a leash but how effective do you think its going to be when you need to keep that dog from running after someone when it jolts forwards... if your going to get a cracked program... don't get a cracked antivirus some geek out there has changed bits of the actual code so you get a free 20 dollar program you honestly think there's not a backdoor coded into it? Think again there's a very good chance there is one in it

As for the AVG Tuneup... only thing i can say to describe that is... What a Joke... it didn't use to be this crappy i remember when it first came out it actually did speed my computer up like 10-25% now... What a Joke you cant perform any actions other then analyze without buying the program... so it doesn't even give you a preview of what it can do...

They took money out of my account without my authorizing it, and what a surprise it was double the amount I paid the year before when I actually signed up for the service. Despite me canceling, they charged my card again anyway, and tried to charge me a THIRD TIME but notified me, and they refused to give my money back that they stole. Do not EVER do business with AVG technologies they are an India based scam center now.

Another example of the trickery that is called 'automatic subscription renewal.' How many customers are caught out by this? If you don't happen to see the email, you might find yourself paying a whole lot more next time round! Last year, I got a discounted price of £18 for AVG Tune-Up, but I was shocked to see an email advising me of an automatic subscription renewal at a cost of £44.99! It seems these jokers will do their best to rip you off, unless you bother to track down their chat facility, and bother to challenge them! The AVG adviser I spoke to explained away the hike in price as new additions to the protection software. I say, "Nonsense!" These jokers set a sneaky, high price for their product, and hope that you won't notice. If you do, expect to haggle, like your buying a gourd in some Marakesh souk. I know I caught this guy out. He offered me a 30% discount, followed by a desperate 60% discount, by which time, he'd lost my custom and respect entirely. It took three requests for a cancelation before he finally gave in. I had to fight for it! These people are nothing more than online bandits, little better than the scammers from overseas!