AvasFlowers.net

My boyfriend wanted to surprise me with flowers for Valentines Day so he ordered in the 13th. They never came. On the 14th didn't arrive either. He wrote a review and they emailed him saying they would come on the 15th… never came. Worst customer service never answered the phone. And now when you call it's on auto saying they closed for the holidays. Don't purchase from them ever! We want a refund

The person who took my order misspelled my email so I couldn't look up the status of my order, and I had to change my order. I got a text saying they had *******@xxx for my email but it was clearly misspelled. I had to change the kind of order and responded to the text because it was the only way I could ask for the change in time. So I never got a response to my text, didn't get an email to my new address (that I gave them in the text), and when I called today I found out they delivered the wrong thing!
I told them it was their fault because they put the wrong email in and didn't get my text message (then why the heck did they contact me by text?)
So they offered me a 10 dollar refund--nowhere near what I spent on the original order. When I asked to talk to someone higher up the person said she was the customer service manager and she refused to budge even though it was THEIR FAULT.
Now all my money is wasted. My friend will not see the flowers until the flowers are dead.

This place is a scam and a disaster! Claim to be a "family owned business" but when you call customer support you get a call center and their reps barely speak English and are not helpful at all! I place and order that was supposed to be delivered before 2:00, and at 6:00 I got a confirmation text and email that the flowers were delivered. Only problem was that the person never received them. I called customer service and after 15 minutes of them saying the flowers were delivered and me saying that the person did not receive them the rep said someone would call me back in a bit. 2 DAYS and 4 phone calls later to call centers who are no help at all, I am supposed to get a call from a supervisor. Some "family owned" business. This place a horrible scam. Shop local, and DO NOT GIVE THIS COMPANY YOUR BUSINESS!. Call a local company yourself rather than outsource to a third party and get stuck with call centers all over the globe if you have a problem.

We live in Rochester, NY and ordered "Belise Sunrise" from Avas Flowers in Huntersville, NC for our son and daughter-in-law. My wife also went through most of the complaints listed previously. Our son sent a photo of what was sent and the arrangement was like 'weeds' compared to the photo on the website. Tried to complain and got the usual BS double talk - they sent another replacement which was a better arrangement of 'weeds'. Called to try for refund and got $8.40 out of original $56.00 spent. Bottom line - do not business with this company, you will be very disappointed.

I ordered flowers to be delivered to my brother in laws funeral. Placed my order for a beautiful arrangement to be delivered to the church a half hour prior to the service, I ordered it a week prior to funeral. We live in Washington St, they live in Alaska. The morning of the Service I received a text to contact them about the flowers. 3 hours prior I received a text, called them, they couldn't deliver it because they didn't have enough staff! I am angry. We were unable to get more delivered. Please, do not use them for your flower needs.

Order # *******
The order that was delivered to me twice, lt was not what I ordered and I have yet not received the blooms. I did reach the customer service agent and not only did they refund for the rush delivery now they have to refund on the blooms. Based My experienceI will Not be ordering from you guys again based on this experience

This company pretends to be local they are not very brokerage firm that farms out Your business but will not tell you who's handling it ordered my flowers 10 days in advance for 27th year anniversary while I was working out of state ordered 2 dozen red roses a card and balloon for $150 called 3 times on day of delivery to ensure that they were going to be there as of 8 o'clock on the night of my anniversary nothing arrived no resolution everyone on the phone said don't worry theyll be there they're not they're crushed that I was unable to provide my wife anything on our anniversary terrible terrible business practices just so disappointed

I am giving them a 1, because there is no "0". The $43.00 flowers I ordered actually cost me $81.00. They promised same day delivery, when they didn't show up, I called. They told me the flowers were delivered and refused to refund my money. They told me they would investigate and call back, 3 hours later I called them. They told me the flower shop was closed and would not have answers until Monday. The time line for all this was Thursday order with promise of delivery around 2PM same day, Called customer service Friday around 1PM, second call around 4PM. Deliver was made Friday around 2PM. I understand why 243 reviews average 1.1, now there are 244 negative reviews! BTY this is my first negative review ever. I found this is the same issue as many of the other reviews! NEVER AGAIN!

I was looking for a place to send someone flowers i found them i called them and placed a order on the phone and told them address and everything they repeated it and it was right but i got a text that something was wrong and they got it worong so i called and they updated it then the next day its at the wrong house i would not recommend this place not even a one star and they would not even redeliver.

They delivered the wrong flowers and almost a week later we still do not have the correct arrangement. They have promised that they would be delivered by 3 pm today and again we are getting the run around. They tell us that they were delivered but they were not Thank goodness this was not for a birthday. BUYER BEWARE.

Be very careful doing business with this company - I think this company may be a scam. The plant we ordered was not delivered and when we contacted customer service several days later, they told us the plant we wanted was not available. We asked for a refund and all of sudden the plant was on a delivery truck. We didn't trust the info and asked again for a refund. The first rep put us on hold, transferred us then hung up on us. When we called back, we got the same run around. The second call took over 30 minutes and 23 minutes waisted with a customer service rep that did not do anything to process the refund. We were finally transferred to a supervisor but its now over 30 minutes and the Supervisor put us on hold again. I stayed on the line and we were finally given a refund confirmation number but it will be a few days before the bank card can confirm this. Now we can just hope this wasn't an expensive lesson learned.

We ordered flowers from AvasFlowers for a funeral. We ended up diving over 3 hours to the funeral and after the funeral looked for our flowers. THEY WERE NOT THERE. The funeral director called the local Dillons grocery store and they did get the order from Ava's but didn't have time to get the arrangement made and delivered. We told them we no longer wanted the order and to give us a refund. They told us they would contact Ava's and get us a refund. AVA's never processed the refund! If you try calling them, you will eventually be hung up on with no actual human to talk to.

Ordered same day delivery flowers. Recd confirming email that delivery was same day or next day " not guaranteed"... day later got email wouldn't be for another day. Went on website to cancel, was told call Customer Service to cancel, bottom line was told they'll refund less $17 service fee. Went into lengthy explanation of how it's on their website etc... but the fee isnt not does it reference that when your paying... never will

I used to be able to ice skate, but I can't now so I don't tell people I can. When a business says they can deliver same day flowers and can't. What is that?!? I HAD to call back twice to provide information they did not ask for on the site only to STILL have the flowers not delivered. Oh, did I mention these were sympathy flowers…because these classless people asked for my friends information to apologize for their incompetence …ON THE WORST DAY OF THEIR LIVES. I've never heard of something so tacky. Shame, shame, shame on this company. We want to help small businesses and then come across this garbage. Shame on me for not doing better research. PLEASE learn from my haste.

This company does not deliver. This company is not local. This company is not even a florist. Everything about this company is a lie. They present themselves as a local flower shop, they are not. They promise delivery, they do not. They say they have great reviews, they do NOT. This is someone in their home pretending to be a company. They are the lowest of the lows, the worst of the worst. This slimy company uses COVID-19 as a way to not deliver and cheat you out of a service fee they seem to feel entitled to after lying to you, and cheating you out flowers for your loved one. They are SCUM.