website thubmnail of Avas Flowers
How would you rate Avas Flowers?
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Florida
1 review
1 helpful vote
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Surprise ending
December 6, 2022

Ordering Flowers from this place was OK until the last screen when suddenly there was a $25 "convenience fee" tacked on to the total without any previous warning. Convenient for whom? This quickly erased sny discounts offered on the menu. Buyer beware!

Date of experience: December 6, 2022
Washington
1 review
2 helpful votes
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Didn't get the bouquet I ordered
February 26, 2022

I ordered the cheerful bouquet on the left, but they sent my grieving friend (who lost both parents within a few days of each other), the ugly, depressing flowers on the right. They did tell me they had no yellow roses, gave me the choice of red, white or orange. I chose orange because everything else would stay the same. Nothing matches in the bouquet they sent. "My sun, moon & stars" is the bouquet I ordered. What they sent wasn't even close to what I ordered. It cost me a total of $79. They offered me a $10 refund. Not OK. I am contesting this with my credit card company.

Date of experience: February 26, 2022
1 review
0 helpful votes
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Only getting half of what was paid for
February 14, 2023

I will never use this site again. I ordered an arrangement, over a week in advance, yes it was around the Valentines rush, but when it gets delivered I was beyond disappointed. I paid ~$170 for delivery of a 36 stem 'masterpiece arrangement'. Was I expecting every flower to be perfect? No. But I was expecting at least 36 stems. I got barely a dozen roses and 4 carnations. Less than half the flowers I purchased. And I get 3 options, return the flowers for a full refund, get a 50% discount and keep the flowers, or have them redelivered. Well I'm not going to get flowers delivered on valentines day very easily so I suffer with a discount. How is this right? Do yourself a favor and skip this website all together.

Date of experience: February 14, 2023
Texas
1 review
0 helpful votes
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I've read reviews on this flower shop and brushed it off since I spoke with customer service and they guaranteed service the same day. So I thought to give it a shoot. Unfortunately, that was a mistake. Plus they were very expensive for a bundle of flowers that died in less than 4 days. Very disappointed.

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
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Funeral flowers
July 7, 2022

Ordered funeral flowers for my friend's mother's funeral. Specifically requested a basket - got a cheap plastic vase. Said no carnations. There were carnations, and cheap purple fillers. Worst of all the arrangement cost $180.00 but looked like a $49.99 arrangement. Extremely disappointed and embarrassed for what showed up under my name. On a one to 10 scale, I give them a 2 -for delivering timely, and to the right funeral location. Do yourself a favor and find another florist.

Date of experience: July 7, 2022
Illinois
1 review
2 helpful votes
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I had a terrible experience with Ava's flowers. First of all, their online presence is deceptive, looking "local" no matter where you search. But they definitely are not. They are a big corporation that farms out the orders to local dealers and takes a cut. In my case, I ordered two orders and only one was delivered. When I called them out on it, they apologized and promised to deliver the second order the next day and gave me a tiny $10 refund for my troubles. The next day, the bouquet they delivered was small and unimpressive - definitely not a value for what I paid for it. It looked nothing like the picture on the website. When I called and complained, they said they had "followed the recipe" to the letter, that I hadn't ordered what was pictured. While technically accurate, I find it deceptive. I will never order from them again.

Date of experience: February 8, 2024
California
1 review
1 helpful vote
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Don't trust them!
August 17, 2023

Don't trust this vendor. Not only did they ruin my wife's birthday but their customer service truly is the worst that I've encountered. They run you around and around in circles and when you finally get a phone number to call back, no one answers. They drop you into a conference call with no one on the other line. This place really is a crummy and dishonest supplier. Bait and switch and then they don't make it right or provide a way to talk with anyone.

Run away fast!

Date of experience: August 17, 2023
New Mexico
1 review
2 helpful votes
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Dead on arrival
March 1, 2022

I ordered flowers for my grandma's 87th birthday on 2/23/22. I was told they would be delivered the next day. My grandma did not receive them until today, 3/1/22. When my grandma opened the box, the Orchid Plant was completely dead, no chance of reviving them.

I spent about 45 min on phone with representative before they finally issued me a full refund. I was very disappointed.

Date of experience: March 1, 2022
New York
1 review
2 helpful votes
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Bait and switch advertising
September 10, 2022

I would not give them one star if that option was possible. STAY AWAY! The service fee for my $55 order was $28.99 More than 50% of price of flowers. They misrepresent who they are and where they are located. I called the 800 phone to inquiry as to the high price I was told "all the florists do it" Charge a consumer $28? No they don't! Bait and switch company IMO

Date of experience: September 10, 2022
California
1 review
2 helpful votes
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My daughter recently moved to Texas and to celebrate her, and her husband buying their first home I thought I would send her flowers. Pictured below is the bouquet that I ordered, and she sent me a picture of what she received. They look nothing like what I ordered which totaled almost $80. I will call the company on Monday as they are closed for the long holiday weekend and do not have a way of leaving a message. Very dissatisfied.

Date of experience: September 2, 2023
New Jersey
1 review
1 helpful vote
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I ordered balloons and flowers for my niece who had a baby. They show 6 balloons and she didn't get even one that is pictured. They look cheap and are not for a new baby. More of a birthday theme. Iam so disappointed. $111 for something I could have bought for half and would have been much nicer from stop &s hop. I will never use them again. Embarrassing! To send something so crappy

Date of experience: September 1, 2023
California
1 review
0 helpful votes
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Worse service
February 7, 2023

If you want your flowers not delivered to the person for who you order then it's the right company! My boyfriend order from them as a surprise for my birthday! They called me 2 days prior and confirmed my address! After they said it was delivered however not to me and god knows where because I'm still waiting! All I can say that the birthday surprise was ruined and I still didn't receive my flowers, they didn't call me prior to ask a time that it's good for me
Told my boyfriend never to use them again, worse service ever they are still looking to whom they gave my birthday flowers

Date of experience: February 7, 2023
Florida
1 review
1 helpful vote
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An absolutely terrible experience. Double the price of the local florist, promised same day delivery only to receive a follow up text saying they would be delivered tomorrow. (With completely different flowers and colors than I ordered and paid for.)
I asked the man on the phone 3 times to refund my money so I could order elsewhere to get the correct flowers delivered on the correct day. He kept putting me on hold and finally I had to use a tone that I don't ever use with anyone, just to get him to respect my wishes of a refund. Absolutely the worst service I've seen anywhere. Ever.

Date of experience: August 30, 2023
Georgia
1 review
0 helpful votes
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Absolutely terrible
March 5, 2023

Ordered a full color birthday bouquet. My wife received an ALL WHITE bouquet. It was not even close to representative of what was ordered. When contacting customer service, the offered a $10 credit for my inconvenience.

Date of experience: March 5, 2023
Wisconsin
1 review
0 helpful votes
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Dead flowers
December 22, 2022

Horrible company. I will never deal with them again. I pay $105 for some dead flowers. They delivered half dead flowers and I paid for large and got small. I ask for a re delivery and they say we will credit you $15. I say no I want them re sent and they say tomorrow they will do it but the job is closed because of the snow storm we have and then Christmas so I tell them that and they say Monday won't work so here we are I'm out $105 my wife now has some should be beautiful flowers that are half dead. I'll never use or recommend you guys agin. Merry Christmas

Date of experience: December 22, 2022
Florida
1 review
2 helpful votes
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Tired of being lied to and jerked around
August 17, 2023

They lied and said the flowers were delivered but when I checked with the recipient, they had not. I contacted customer service via chat 3-4 times. Each time they said the flowers had been delivered. I got an email saying "the flowers would be delivered in the next delivery window" but I don't need them anymore. The birthday was four days ago. I could not get customer service to accept that.

I made two lengthy phone calls and the agent couldn't provide a refund without going to management..."Please hold." And hold. And hold. Then disconnect. Still no flowers and no refund so I have contested it on my credit card. This company is a scam.

Date of experience: August 17, 2023
Maryland
2 reviews
1 helpful vote
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AvasFlowers did not deliver anything close to what I ordered. The ordered totaled $140 and what was delivered looked cheap and could have been made from some grocery store flowers and put in a basket found in someone's basement. The family was devastated and I only got the pictures 4 days after the service. This is how they looked 4 days later which tells me that looked pretty bad when they arrived at the church!

Date of experience: September 27, 2023
Oklahoma
1 review
2 helpful votes
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This is a rip-off site
August 3, 2022

I ordered flowers for a friend's parent's funeral. The evening after the funeral I was contacted by the company and told they did not make the delivery but they would discount the order $10 and deliver the following day. I repeatedly explained it would be too late. I asked for a refund over and over but the sales person just kept lowering the charge $5. On an $108 order that was never delivered. I finally hung up.

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
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Unfortunately I have to leave 1 star as I would leave negative reviews. Never shipped flowers, called to have order tracked to be put in and endless loop then disconnected after 20 plus minutes multiple times. My opinion is to cut your lawn and send the clippings instead.

Date of experience: February 14, 2023
Iowa
1 review
2 helpful votes
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Terrible arrangement
March 2, 2023

Ordered flowers for my daughter's birthday and to start with they were delivered a day late but to be fair there was a snow storm going on. She sent a picture when she received them and I was horrified at what she received. So unacceptable. I will never do business with them again.

Date of experience: March 2, 2023

Overview

Avas Flowers has a rating of 1 stars from 665 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Avas Flowers most frequently mention customer service, next day and local florist. Avas Flowers ranks 264th among Flower Delivery sites.

service
451
value
434
shipping
407
returns
322
quality
378
+343