I used to use APW and went to Autozone for a while. Came back for the prices since a lot of what I deal with is special order from the brick and mortar parts stores anyway. Now this is my first time going back since I can remember APW having a rewards program and they had both peices I needed for less than the parts stores even with shipping. I'll be returning for more.
I needed a tail light assembly for my Ford F150 truck that I could not get at any local parts house. I could only get it thru Ford. I found it at Auto Parts Warehouse on line for 1/2 the price,. I called and spoke to "Ren" and he assured me that it was the right piece. I ordered it on Tuesday, and the right part arrived on Saturday. I watched the video about how to remove and replace, and was able to do the work myself. I will order again From APW if the occasion arises. Thank you for saving me a lot of money and stress.
I ordered brake pars for my car and got a confirmation right away. After waiting for delivery for two weeks. I contacted APW and was told they had canceled the order due to lack of payment. However I checked my paypal account and it shows a payment to them the same day of the order. I called APW back and was told " we don't care what paypal shows, we didn't receive payment so you get no refund and we won't deliver anything"
Ordered some DeeZee Nerf Bars for our Blazer, got nerf bars for a pickup. Called them up, don't think they know what a Blazer is. Can't return them without a restocking fee and return freight. Their mistake and it cost us. The web site is all wrong. Called the manufacturer, told us to send back, they can't do anything about a bad web site for a supplier. The parts that came with the bars are all wrong. Just cost us $180.00.
The part sent to me (tie rod end for a Chrysler Crossfire) did not even remotely fit my car. My mechanic told me that it looked like a tie rod end from a Chrysler minivan. When I asked for a return authorization and explained the reason for the return, the representative I was speaking to told me that I would have to cover return shipping and forfeit the cost of the original shipping because I could not provide the manufacturer's part number of the part I was looking for. This is a ridiculous excuse for not providing a full refund. If Autopartswarehouse relies on its web site to sell car parts to the general public then the web site should not attempt to sell a part that does not fit the car for which I specified all available search criteria (make, model, trim, engine size, etc...). I will never use this vendor again.
I called to get a RMA# to return an item that I purchased and it was the wrong order. The week I got the item I called to get RMA# to return it and I was referred to 8 different phone numbers. I finally filled out a form on line and was told that it was received successfully and that in 2-3 days I would get an email with the RMA# and return procedures. After a week I still had not received the RMA#. I called again and was referred to 3 more phone numbers. I will not order from them anymore. A very dissatisfied customer.
I made an order for an engine kit, the second day someone from this company made a phone call to ask my private information such as the billing address of my credit card for verification purposes(why do i need that verification? Did Amazon asked your information for verification? What kind of verification is that? Should that be illegal?) anyway, i canceled my order. STAY AWAY IF YOU CAN, BE SMART!
I ordered an item on a Thursday around lunch time. By the following Monday, at 4 PM, both the US Postal Service website and their own website confirmed that it has not been shipped yet.
When I called to cancel the order, customer service rep was rude, aggressive and condescending.
STAY AWAY FROM THESE GUYS. TAKE YOUR BUSINESS ELSEWHERE!
Great products are the best quality. Prices are very good and even better than other popular on line sites. Quick delivery with no shipping or handling charges. What more could you ask for?
My initial call was for assistance on an expired discount code. After such repeated difficulty my rep ARIES EXT#232 offered to place the order verbally WITH the same Online discounts as a courtesy. WOW, I'm amazed of this "Red Carpet Service" It pays to reach out & ask for help :) I HIGHLY recommend both this company & ARIES@ Ext. 232 - Thank you again, V. Buff
You had a great web site and then you changed it.
Last year I ordered parts for my car and pick-up. Your web site was simple and easy to read, and navigate.
Also last night I was on your web site and next thing, POW I was on Amazon I know I was on Amazon. What's up with that?
Ihave no other problems with APW, all ways have a great experience.
Ordered catalytic converters for 97 Expedition. They sent the wrong one. When I called to remedy the situation they issued a UPS call tag which UPS fullfilled. UPS picked up the parts and returned them to AutoParts Warehouse. However after several calls to Auto Parts Warehouse customer service, I didn't receive the promised Mastercard credit. I then disputed the charge with Mastercard. AutoParts Warehouse's response to Mastercard - "How do we know he sent the parts back?" Well dope, you issued the call tag, UPS picked it up and you had a tracking number to know it DID get delivered back to you. NEVER do business with these people.
The customer service rep from Cebu, Philippines was very professional and friendly, she was able to answer all my queries.
I placed an order with Auto Parts Warehouse for the first time and then, two days later, I started started getting fraudulent charges against the credit card I used. They were the only "new" people I have done business with. At first I thought it was coincidence. I sent an email to Auto Parts Warehouse asking them to look into the security of their server (has it been hacked) and do a quick check on the employees that have access to the secure data (are employees stealing credit cards). To my surprise, they never saw fit to respond to me. I hate to say it, but it seems that they are pretty sure they have a problem. They can’t really reply back to me saying they found an employee stealing credit card information. That would open them up to some serious reproductions. So they just ignore my many requests for information. If you don’t want to spend some quality time with your bank trying to get bogus charges removed, then your credit cards replaced, you defiantly do not want to do business with Auto Parts Warehouse. They have a major problem that they are hiding. Stuff happens. Shame they were not responsible enough to handle this in a professional manner.
Easy to install looks great with my 2018 f250 king ranch 4x4 wish I saw pictures of it on a new 250 was hoping I could add a picture for others to see but doesnt seem like I can add a picture to this review
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Ordered brake pads for my car, the back fited perfect, the front brake pads were different than the originals, the Mecanic said they dont fit.
I addressed that with them and they did accepted a return but they dont cover the shipping, which is almost 2/3 of the refund.
I dont understand why should I pay to return a part that didnt fit, even they said will do.
Disappointed.
It was hard to find the part I wanted, but when I finally figured how to do it it was GREAT! I love the discount points they give too. I would rather do my shopping over the phone, but this is good too. Since I figured out how to do it. I won't shop anywhere else for parts for my Chrysler Se bring Touring Convertible! Theyhave GREAT how -to videos TOO. I'm a woman and they do the videos where I could do it myself!
They hold your order till your card goes through unless you use pay pal. Its been 2 days anyone else would have sent it by now. Do not use their Microsoft pay.
I ordered a window regulator for my wife's 2010 Ford Escape and after looking at other sites and no luck with local parts stores Auto Parts Warehouse was the cheapest by far and their photos of the product ensured that I had the right part the only issue and it was a small one is the part came in a box 4 times the size needed all in all a great experience would use them again in a heart beat.
Overview
Auto Parts Warehouse has a rating of 2.9 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Auto Parts Warehouse most frequently mention customer service and credit card. Auto Parts Warehouse ranks 44th among Auto Parts sites.
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- Carson, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members