Autohance

It took 5 business days to receive an update on my shipment. I was told that it would ship out in a Monday and arrive by Wednesday. Nothing arrived and the status was not changed to Shipped. I called and they stated it would be sent in the next two business days. I waiting nothing happened. Throughout this process I called the company, left voicemails, and sent emails. I even thought that AutoHance was scamming me and I left a voicemail that if I don't hear back from them that I will call my credit card company, but I received an update from them. I finally called on a Thursday and a gentleman by the name of Erik, I believe was his name, called the manufacture and gave me a real time update. He was great. I received my package two business days afterward. My packages got delayed 3 times and on the 4 update that I received I finally got my package. I won't be buying anything again from AutoHance.

I ordered brake pads on 10-10-24. Three weeks later I hadn't received them. I called and was told they would be looked into. I still got not notification of them being sent, this happened twice. I called back and got ahold of John, he got them sent out and I got them just in time two days before our race day. After installing them and racing I called back to order another set if I could get the discounted price. I spoke with John, he gave me the discounted price so I ordered them. I have not received an word on them being sent yet. I am not in a hurry as our next race is not until March. Although I would like to get them without having to call back and inquire about the order.

UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15

Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!

I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.

My experience with Autohance was pretty good; the rim (Enkei J10) was fairly priced and arrived within a reasonable timeframe. I would say that the best improvement that could be made to the site would be having the option to sort by rim style or sort by lug pattern. Because while looking, I would find what I thought was the right one, click on it, and realize it was the wrong lug pattern, and I had to go back to scrolling through the various different rims and sizes jumbled together.

They failed to deliver the product(brake pads) so that wasted my time. To be fair though, maybe a lot of things are currently not available because of the ongoing supply-chain back up. Where they made their mistake is by not being vigilant in making sure the product WAS obtainable before taking the customer's money. I will buy from them again because customer service was excellent. However, I WILL NEVER buy from them again if I now go to the website and see the product NOT listed "unavailable at this time". In other words, they should only sell products that they know they can get in a timely fashion. That's their responsibility! Otherwise, it's a major hassle for the customer to wait and wait for nothing.

Haven't opened it yet, but I can't wait to put it on. Very fast shipping, I was told this wouldn't ship out til end June and a week later I got an email that it shipped and it would be to me within 2 business day! Awesome company to work with, would definitely do business with them again!

I ordered an item and they still have not shipped it after a week of waiting. Whenever I call, it goes straight to a voicemail if I select the option to inquire about my order. If I choose the option to place an order, someone picks up right away, but won't help with order status. I have sent repeated emails asking for status and tracking information and have only received emails back that are dodging the answer. Now I am fighting for a refund if my money and dealing with that nightmare. I wish I had ordered elsewhere.