AutoEQ.ca has a rating of 4.1 stars from 2,834 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AutoEQ.ca most frequently mention tonneau cover, customer service, and free shipping. AutoEQ.ca ranks 25th among Auto Accessories sites.
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Easy ordering process. Website helps you choose your rack based on truck make and model to ensure the correct one is ordered. Delivery was fast and I was provided with a tracking number for progress on delivery. Overall great experience.
Ordered a $2600 Amp Research power step. It did not fit. It's been 3 weeks of trying to get someone at Amp Research to respond in some manner to the issue. My recommendation is buy elsewhere. Follow-up support is poor and can be none.
Easy ordering process. Website helps you choose your rack based on truck make and model to ensure the correct one is ordered. Delivery was fast and I was provided with a tracking number for progress on delivery. Overall great experience.
Very pleased! Easy to use site; lowest price, very fast shipping! Excellent experience!
Excellent service, quick delivery, easy install! Received within 3 days of ordering. Install was easy with instructions that were clear and concise.
Ordered a $2600 Amp Research power step. It did not fit. It's been 3 weeks of trying to get someone at Amp Research to respond in some manner to the issue.
My recommendation is buy elsewhere. Follow-up support is poor and can be none.
Great product. Easy to install. Very quick delivery.
I ordered a tonneau cover and step bars
No hesitation to charge my credit card right away, after 5 business days and 2 emails I get a response confirming the model of my truck. Then 2 and later I get a tracking number.
After I received the tonneau cover I noticed the clip to buckle it closed is broken so I send an email with pictures and again no response.
If you try to call customer service it doesn't even ring and goes straight to an automated voicemail.
Was really happy with everything once I ordered but again, I tried to get a hold of you guys multiple times by phone and email before ordering my running boards to confirm size and fit because I have a dually with a mega cab and never got one response, so that was a little disappointing. Hopefully they fit!🤷🏻
I received my order and it was very easy to install. Only one problem. The latch on the left side rail was not the right one. I received a regular latch instead of the special latch for the Ridgeline. I had to phone TruXedo and they sent me the right latch. Now everything is good.
The part which I ordered was received when expected, well packaged and in good order. Installation was simple, thanks to the explicit instruction received. Thank you!
Price was good, only half the order came took a few days to get ahold of someone who could help me, order was finally filled. They need someone answering the phone I left several voicemails along with emails etc. Called the HQ of the company and they transferred me to a Chrysler dealer in the Toronto area.
I had problems with ordering and never received any communication- found I was charged for 3 sets and later told two were out of stock! So why was I charged? Anyway one set has arrived and I am having them installed on Tuesday. I called and left a message and no one called me back and I received no notification of the out of stock items. Poor communication!
Still waiting for my order.I still have not received a tracking number or verifacation if the wheel well covers have been shipped
Tried to get the welcome10 discount when placing my order and I tried entering it several different ways. The site would not give it to me despite the banner!
Products used:
Tonneau Cover for Chevrolet Silverado 2500 HD
Easy web site to use. Fast delivery.
Unit was easy to install. Just done so do know how good it is yet but so far seems fine.
Upon placing my order there was a couple day delay in receiving a confirmation which had me slightly worried but in the end I ordered and received my product within a week, very pleased
The side visors fit ok but are half the size I normally get. the AVS hood Visor is plastic junk and was in a closed box but the plastic bag holding everything had been open. Thinking these are seconds. The hood deflector is cheap plastic and too thin and broke on installation as the corners are known weak spots. I have installed lots of these over the years but these are too cheaply made for anyone. EQ was fine but this product is junk. Not sure if anything can be done.
Prices were better than everywhere else, shipping was free, and my tonneau cover showed up the next day (Alberta). Can't ask for anything more than that. Good job!
I have been trying to get a hold of autoeq since August now with a possible warranty issue on my seat covers and they will not get back to me. I have emailed them, called them, and submitted an online request form and they never seem to get back to me! Obviously haven't been trying everyday because life gets busy but I have made numerous attempts to get a hold of them and resolve this.
Products used:
Seat Covers
False advertising, rude staff, damaged product
Also I email all of their positive reviews and still waiting to hear back from all ( company created its own fake positive reviews)
Will not recommend this as I paid for the shipping with the product and now I am receiving invoices from delivery service to pay them 300.
This place is a scam
Tip for consumers:
Scam, rude and you ll lose the money
Products used:
Nun, they both were falsely advertised
Had a terrible experience. They sent me used dirty broken mats, I requested for a refund. It has been almost 2 months now and we didn't get our money back. We sent the mats back to them and we know they received them ( we were tracking the parcel). They also wanted to charge us 20% for a refund. What a scam and please don't buy anything from them.
Very disorganized sales
Don't seem to know what they have in stock(running boards)
Good prices on interior matts and moulded mud flaps
Reasonably decent delivery time
Good. I have not opened the box but it's in good shape. I'm looking forward to assembling
I ordered on Boxing Day prices to get a better deal, and 12 days later they cancelled my order with no explanation. They've actually changed the explanation: Not in stock, and credit card issue, even though had my money for the 12 days! I started calling Jan 8, could never get through ... always busy and told to try again. Emailed and messaged 8 times without a response until today. 33 days after my order was placed and 3 weeks after they cancelled it. Now they won't honour the original price. NOT IMPRESSED by lack of customer service!!!! I already asked a manager to contact me, but this is a birthday gift, and I can't wait any longer.
Start to finish the whole ordering process was great,, particular item I chose wasn't in current stock, they gave me options to choose from, processing and deliver was quick with staff following up with me the entire time,, we'll done can't wait to install once new truck arrives