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Costway

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Australia
1 review
0 helpful votes
Follow Nicola D.
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Granddaughter fun@
August 18, 2023

I saw these foam shapes on FB and thought they would be perfect for our Granddaughters 1st Birthday. Easy to order. Fast delivery. Can't wait until we see her play with them.

Date of experience: August 18, 2023
Australia
1 review
0 helpful votes
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Nice quality
August 7, 2023

Having never done business with Costway, I was a little bit suspect, so we only ordered a couple of the items we needed. The Adirondack chairs and table arrived in a reasonable amount of time. I was provided with tracking so I could keep up with the shipment. The packages arrived in good condition. The chairs were flat packed but we were able to easily put them together. We feel that the quality is good and we plan to order more. We were very happy with our experience.

Date of experience: August 7, 2023
Australia
1 review
0 helpful votes
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Australia Post are so slow
July 25, 2023
Updated review

Everything to now has gone reasonably smoothly. The time it takes to arrive will be the most telling factor. You are in Victoria and so am I so I expect delivery should not take long given the item is listed as "in stock".

The item was (according to the tracking) handed over to Australia Post on the Monday 19th June (somewhere in Melbourne) and processed that day. It wasn't delivered (to Sale) until Friday 23rd. It sat at a sorting centre in Melbourne for 3 days - terrible delivery service.

Date of experience: June 25, 2023

Everything to now has gone reasonably smoothly
June 15, 2023
Previous review

Everything to now has gone reasonably smoothly. The time it takes to arrive will be the most telling factor. You are in Victoria and so am I so I expect delivery should not take long given the item is listed as "in stock".

Date of experience: June 15, 2023
Australia
1 review
0 helpful votes
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Outdoor coffee tables
August 12, 2023

I recently bought 2 outdoor coffee tables.
They are weather resistant, a perfect size,sturdy and very easy to assemble.
They arrived well within time and are well packed.
I couldn't be happier with my tables

Date of experience: August 12, 2023
Australia
1 review
0 helpful votes
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The item came quickly in the post, was easy to assemble, appears to be of good quality, and was easy to use.

When I assembled the pram, however, I noticed that one tire was a little warped. I wasn't bothered by this as it didn't seem to affect basic use. I then inflated the tires, and while I was inflating the second tire, the first one popped. This seems to be because of the faulty / warped wheel as the tire was only inflated to the recommended level.

I will be contacting Costway for a replacement.

Date of experience: July 13, 2023
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Very happy
June 12, 2023

Came super quick, exactly as described and is perfect for our little girl. She loves to sleep and play in it contently and travels well. A little heavy but with everything in it and how sturdy it is thats understandable.

Date of experience: June 12, 2023
Australia
1 review
0 helpful votes
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Great to deal with
July 25, 2023

The treadmill arrived within days of ordering it and the transport company sent up to date emails on delivery times. The treadmill was so well packed so it wouldn't get damaged in transit. I found it easy to assemble and the instructions were not hard to follow. Te only problem I found was the running belt was not aligned and ran on the left and side of the frame, but this was easily adjusted following the instruction booklet. All in all I am very happy the the unit I chose.

Date of experience: July 25, 2023
Australia
1 review
0 helpful votes
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Purrrrfect
March 9, 2023

I purchased a climbing tower for my cat, Little. Despite the photoshopped images on the site being a little too entertaining (namely the gesticulating baby and the scale of the cats haha), I trusted a fellow purchaser's positive review and placed my order.
Shipping was efficient and the box arrived in good shape. Putting together the tower was easy (though you do have to read the diagrams carefully), and I was able to do it on my own. It only took an hour or so (lots of parts).
I am quite happy with the quality and the price and Little likes it! She is the Princess!
Loses one star only for the images on the site being unbelievable - I think this makes you question the authenticity of the product, and this product deserves to be purchased!

Date of experience: March 9, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
2 reviews
0 helpful votes
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Supreme Easy Shopping.
April 18, 2023

So easy shopping on the Website, checkout was just as easy, I bought a fairly large item and it still arrived quickly. Overall I cannot fault the experience I have had shopping on this website and with this Company.

Date of experience: April 18, 2023
Australia
1 review
0 helpful votes
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4 IN 1 PORTACOT
December 27, 2022

Love the product. It is so easy to move around. I can't wait to have my baby and use the cot.
I struggled to set up the cot but foundout i was not following the instructions. Someone from Costway sent me an assembly video and now everything is easy peasy, and too comfortable! I am very happy.

Date of experience: December 27, 2022
Nancy L. Costway Rep
over a year old

Hi Sara,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Office chair
January 29, 2023

It was delivered quickly and everything to do with the sale was excellent. It was very easy to assemble.
However the chair needs better padding on the seat. I am only 58kgs, so not heavy and it feels hard for me so it would not be comfortable for a larger person. It is not the thickness which is the problem but the quality of the foam or whatever is used.

Date of experience: January 29, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for choosing our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Good design, fast delivery but not the best quality
December 11, 2022

Although I loved the design and fast delivery, the item was a retuned one which was repackaged and had some dents and the colour was peeled in some places.
Not a serious issue but I expected a new and healthy cabinet rather than something which was returned

Date of experience: November 11, 2022
Nancy L. Costway Rep
over a year old

Hi Milad,
Thank you for choosing Costway products.
Please be assured that the products you receive are brand new.
If you have any product quality problems, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Compost tumbler-plastic with stand.
March 20, 2023

Delivered on time. Packed in a stout cardboard box. Each piece was individually wrapped in plastic.
Assembly screws and nuts were contained in individual plastic bags. A Philips screwdriver was handy
To aid with assembly. The assembly instruction booklet was adequate with diagrams for each assembly stage. My only criticism is that the protective plugs at each end of the pivot rod for the tumbler barrel refuse to stay in situ. If I can find where mine fell out I will fix them in with a Selastic adhesive. The flanges on the plugs require to be longer to enable more of the plug flanges to enter the pivot rod!

Date of experience: March 20, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
1 helpful vote
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Platform trolly
May 2, 2023

Overall my experience with costway was good but there was a problem with the design of the product I bought.The trolly I bought for 150 has two sets of wheels,fixed and swill.The swill or caster wheels can only be put in the front which makes the trolly very hard to maneuver.Not only its dangerous but also usless.Now I have a trolly i spend 150 dollars and it cannot be used.

Date of experience: April 2, 2023
Nancy L. Costway Rep
over a year old

Hi,
Sorry for the inconvenience.
Thank you very much for your feedback. We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Easy, simple, happy
February 24, 2024

Very easy shopping experience - just selected what I wanted, added to cart and paid for it. Can't wait to get the product!

Date of experience: February 22, 2024
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
Follow CHUNYUAN Q.
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Excellent Customer Service
September 15, 2022

The customer service have a quick respond when I have the order issue and help me sort it out. I receive the product whitin one week. The team inevstigated and get back to me the solution within 24 hours when I found some part is broken.
It is a good shopping experience and will select Costway again when I need it.

Date of experience: September 15, 2022
Australia
1 review
0 helpful votes
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Just perfect.
February 20, 2023

Kitchen cart KC******* is totally ideal for my small granny unit. The look is clean and tidy and the castors a terrific idea when space is limited. The flatpack and instructions clear enough for my daughter and granddaughter to assemble the unit. (Lots of frivolity involved).

Date of experience: February 20, 2023
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Australia
1 review
0 helpful votes
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Loft beds
July 18, 2023

Awesome bed, price was surprisingly low for the quality of I bed I got and was delivered within 4-5days. Will definitely be searching through webpage now for more bargains and will be downloading app for future purchases

Date of experience: July 18, 2023
Australia
1 review
0 helpful votes
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Quick delivery, easy to track
December 4, 2022

Very smooth transaction. Fast delivery for this time of year and good communication on where the package was at. Have yet to test out the product but fingers crossed it's all perfect!

Date of experience: December 4, 2022
Australia
1 review
0 helpful votes
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Really cute and beautiful table
December 30, 2022

If you are after an easy to store away, aesthetically pleasing and well made small space table at an affordable price, this is the one. Very happy with the product that I highly recommend.

Date of experience: December 30, 2022
Nancy L. Costway Rep
over a year old

Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.

Overview

Costway has a rating of 4 stars from 1,230 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention fast delivery, good quality and great product. Costway ranks 2nd among Furniture sites.

service
11
value
10
shipping
9
returns
6
quality
9
This company responds to reviews on average within 1 day

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1,265 reviews