Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My experience was a great one! My order was received in good time and communication was very clear and timely. Thank you
Great experience,love the tree, nice soft light,
Great as the floor lamp
Would recommend
Easy assembly, quick delivery, tree looks great both at night and in the daytime. Highly recommend.
Easy to order and prompt delivery. Also the prodis true to the displayed picture. Nice shopping with Costway
I would shop again the communication between company and buyer was brilliant thanks
Came within timeframe and was all intact and no issues
I live in aged care and want to cheer up my room with something like this easy to put up, and I this will be easy
My partner found this seemingly "too good to be true" double pram we were in need of on this site I hadn't heard of before. We ordered it and crossed our fingers... I was pleasantly surprised at the communication, prompt delivery and the quality of the product when it arrived a couple of days later!
Excellent service, item awesome, fast postage arrived safely and well packaged, very good price and exactly like the pictures and description, very happy customer
Ordering was easy & arrived promptly! Discount coupons are extremely difficult to use! So I couldn't use them, even after this I would have given 5 stars! However after purchasing the tree the price dropped by $10! Disappointing!
Excellent product and service. Delivered very quickly too. A1. Would use the company again.
Fast delivery and item quality has checked my expectations. Definitely recommend
Great range of products and very timely in delivering product.
Easy, quick delivery. Good product, lots of room for twins. Strong and sturdy. We have it set up all the time so not sure about portability.
Package arrived in just a few days. Very impressed with the shipping time!
Everything was in the two packages and didn't need any follow up as nothing was missing.
Thank you! My kids love the climbing playground!
The item purchased was delivered in very quick time.
No fuss transaction. Postage was a lot faster than I expected so highly recommend!
Fast, easy & perfect for our visitors room. Easy to put together
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members